The place is very clean and beautiful. The customer care is top tier. Everything was perfect and beyond my expectations. This would be my go to place everytime i am in frankfurt. I recommend❤️

There is nothing bad about this place.

Excelent hotel! Comfortable bed and clean sheets. Super silent rooms. Nice bathroom and secure location. There is a tram line in front of the hotel which can take you any place.

The staff were very friendly and accommodating throughout my whole stay. They will happily store your luggage if your room is not ready yet. It was a warm atmosphere and as a solo female traveller, I felt very comfortable and safe. They gave me a few recommendations on restaurants and were able to help with all my questions. The room was very comfortable and it had all the amenities they advertised. It was very spacious. The only critique is that I wish they had kept two towels standard in the room and that there was daily refuse removal from the rooms (however if you leave the bin outside your room housekeeping will empty it). I did ask for an extra towel and they happily provided one. They kept harder pillows in the cupboard and soft ones on the bed which was perfect. I thought that this was a lovely touch. There is a vending machine downstairs that is perfect if you need water/a snack after a long day. The staff will happily give you coins for notes so you can make use of it. I would highly recommend Premier Inn again and would definitely stay here again!

I really enjoyed my stay. The room was clean and tidy, it had everything one needs for a comfortable stay, including tea and coffee, and even an AC. Despite being close to a road, it was perfectly quiet. The staff was really friendly and welcoming. I also particularly enjoyed the happy hours in the bar and and opportunity to grab a cool beer or a cocktail in the early evening. The location is great - safe and clean, with the tram and U-bahn connection. And all this was for a very good price comparing to other hotels in Frankfurt.

Beds: the mattress gave me a very strange feeling - as if I was laying on a top of a hill, and with any bit of movement towards the sides, I was rolling off. It felt like sleeping on a chunk of moving jelly. As a result, I couldn't relax and couldn't fall asleep on the first night. Fortunately, I found a trick - using the extra pillows (thanks for providing them!) to put on a side of the mattress to give my body extra support on a side. Shower: something was apparently wrong with the water insulation, and each time I showered, there would be a puddle collecting on the floor from the water leaking from the shower cabin. Water tap: just a poor sink design, resulting in water running down the countertop, each time you wash your hands.

The location is excellent with a tram stop right outside or a couple of blocks to catch the U-Bahn. The neighborhood was safe and we felt comfortable walking around the area. Rooms are small by American standards, but we were out exploring all day and really just needed a place to sleep anyway. I appreciated that the rooms were not cleaned every single day as I appreciate my privacy. It's better for the environment, too. Everything was clean and functional. Hair dryer in the room. Safe in the room. I would definitely stay here again.

The location was excellent to head over to Messe Frankfurt, and just a short walk to take the U Bahn into the city center. The rooms were impeccably clean and very comfortable. My room was on the 5th floor, and thanks to the double paned windows it was surprisingly quiet. Great value for money.

I would have liked a quick continental breakfast option - a brezel or croissant & coffee for a good price - less than the buffet breakfast price anyway. The nearest bakery/cafe is about 1/2 mile away in a shopping centre (so the ambiance isn't great) and I would have preferred to be able to stay in the hotel for breakfast. Also the pressure of the water-saving shower head could have been better :-)

This hotel exceeded our expectations. It was better than most of the 4* hotels we have stayed at before. The rooms were comfortable, quite big, functional and nicely arranged. There's conditioners in the rooms and several options to regulate those conditioners for the quests themselves (which is not the case in some hotels - conditioners are being set by the reception staff), this hotel even offers some conveniences that just very few offer at all - like two pillow sizes to chose for each guest or an offer and possibility to get just a duvet cover if it is too hot too sleep with the duvet in the summer time (and the quest is not eager or can't use the conditioner on a lower temperature setting during the whole night). The hotel is in a very nice neighborhood with many good restaurants close by, offering a wide variety of food choices - our favorite was an Italian restaurant ISOLETTA (which was recommended by the hotel receptionist) and Indian food restaurant NAMASTE. It's a 25-30 minute walk from the hotel to the city center which was perfectly fine, because it was really pleasant to walk in the cozy streets admiring the interesting architecture and many trees / alleys surrounding them. Hotel staff was really nice and helpful, special thanks to the young woman who checked us in and was working at the reception every evening during our visit - we have got a lot of help and advises from her. Unfortunately we don't remember her name, but she mentioned that she was originally from Bulgaria - thank you for making this a very pleasant visit :)

The service well above my expectation. The staff was really helpful at all times, they were polite and friendly. The room was also great, it was clean as new and it had everything a person would need for a (few) night stay. The design of the hotel and the services it provides are an banger, combined with the amazing pricing. The hotel is also near the U-Bahn and the city trams (less than a minute walk) which is quite useful if you don't have a car (they also provide parking spots).

The location was fantastic in a very nice part of Frankfurt. Not far from the central train station, but far enough that you get away from the seedy neighbourhood the station is in. Very well connected with transit options. The room was comfortable with AC during a heat wave and a very large bathroom and shower. I liked that we had options for different pillows or sheets depending on our preferences.

I found the bed to be a little too hard. There also wasn’t a towel rack in the bathroom (only one hook) which wasn’t enough for two of us to hang our towels and actually have them dry.

All was great. Staff is very friendly, kind and helpful. The bar has an excellent service. The rooms are very spacious and comfortable (great pillow options!). And has a very good location. Hint: One has to be careful when looking for the hotel in Google Maps, as there are a couple Premier Inn Frankfurt hotels! Best option is to look for it with the address or remembering that this is Westend!!