All went well. Location: Superb, in the center of most things. Quick access to the S train, though we didn't use it as the main station was easily walkable, 12 min. Hotel: Solid, spacious, clean, with full services, and excellent service by the staff. I was always made to feel welcome from every staff member I encountered. The walls are soundproof. The doors and hinges were so well constructed, I had to take photos of door hinges. Breakfast buffet: The best a hotel could possibly offer with something for everyone. Certainly, do not miss breakfast, which is very easy to do if you lost six hours of he day flying from the US. I recommend making reservations with Oscars for a meal later in the day, though the magnificent and cordial staff always seemed to find an opening for us, (party of two). In summary, this has become my favorite hotel.

I had a small issue checking in. Initially, no reservation could be found by the front desk attendant. Once the attendant had more information, (through Booking.com), our reservation was found. I recommend you coordinate with your bank ahead of time to raise the limit of what can be drawn from your account. My Apple Card came in very handy, more than once. The other interesting finding is that the three elevators near the main lobby are very small, encouraging the use of very spacious staircase.

Location so easy to walk to the Aldstadt and the river. Also liked the Terrace and Authors Bar. Room size was great too. Check out at 12pm was marvellous with our flights!

We gave feedback to you that our room hadnt been serviced properly when we arrived. The bathroom hadn't been stocked up with shampoo and conditioner and the pots in the room had obviously been used which was so disappointing for a five star hotel. Room service was prompt when we phoned to get this fixed. Also we didn't like the shower over the bath as this is a safety hazard. We would have preferred a room with a separate shower but were not offered this and didn't realise that our room had the shower over the bath. The depth of climbing over the bath into the shower and slipperyness to get out is a real problem.

location is great. room was beautiful and clean

two things 1) the shower room is a bit "weird". Its normal light was dim, but then you had an option to turn on the other mode which was colorful lighting that changed color automatically on its own. Red, green, blue, purple ... like a in a bar or a disco place. You could not stop it from changing color. I find it unnecessary and somewhat inappropriate in a shower 2) Room cleaning people missed things nearly everyday. Some days, they forgot to give us new towels. Other days, they forgot to leave us with water, and on yet other days, they took the used drinking glasses but did not replace them. I had to call the front desk nearly every night to ask for those missing items. Very frustrating.

The atmosphere in the hotel is relaxing elegance. The checking in procedure was friendly, courteous and helpful. This is a large hotel and as such there was a walk from the elevator to the room but it was worth it. Very clean and comfortable with possible the nicest bed we've slept on in a long time. Breakfast is superb with food cooked to order if required and a huge selection to meet all tastes.

The drinks in the bar were a little pricey and we had dinner in the brasserie on the first night for convenience. While I cannot fault the food or the service which was top notch, the somellier might find a better Sauvignon Blanc for the asking price. I don't think the question of didn't like really applied to the hotel as everything was so good.

Spacious room, loved the push button controls for the bath and shower. Water was instantly hot. The underground has two stops directly in front of the facility. Staff were very friendly. There is a Tegut grocery store a short walk away and we were able to stock our room with snacks and such.

The immediate area around the property is a bit seedy. Many ethnic restaurants line the Kaiserstraßer from the hotel to the train station, and it did not feel very safe while we were walking. The refrigerator is our room was not working, and wasn’t fixed during our stay. After returning to the hotel from a concert event, I attempted to get a few drinks at the bar. I stood there for approximately 10 minutes and was ignored by both of the gentlemen behind the bar. Didn’t appreciate that.

Very good location and old romantic vibe.

There were water dropping from the ceil on second day and this Hotel served us a new room but nobody said any apology to our discomfort. But that's OK I thought at least we had a new room. But I found there was no shower gel in the new room. I asked 4 times to give me shower gel but they gave me hair shampoo 4 Times. And then I screamed out. "DO YOU SHOER YOUR BODY WITH HAIR SHAMPOO?" And then the replied answer was "we don't have any stock of shower gel" Is it possible? This hotel is 5 star hotel . And the important thing was nobody excused to us. Insane. Insane. I won't recommend this hotel to any of my colleagues at all.

The room was beautiful, we were lucky to have a view of the front of the building and it's majestic statues. A very comfortable bed, and spacious room. We particularly liked the bathroom, the shower was exceptional. The bathtub was operated by a button rather than taps which meant the water temperature took a while to control but once we got the hang of it it was superb. Housekeeping each day was well done and the staff in the hotel were pleasant and professional. The hotel is in a great location and there is a relaxed atmosphere in the lobby and bar. Breakfast, while on the more expensive side. was generous and very enjoyable.

Nothing comes to mind. The only thing would be a desire for more english language channels on the TV but that is a minor observation. We would certainly recommend this hotel and enjoyed our time there.

Location was great. I loved the bar. Room was comfortable. The staff at the front desk was pleasant and helpful.

The people who serviced the room weren’t grea,, especially after I told the desk that the shower wouldn’t turn off. . I returned to my room an hour later, and the shower was still running. The desk said that they had been told by the plumber that he had fixed it. Definitely not. The person at the breakfast room desk and the person who seated me gave me a very poor table, and to other foreigners as well.

Been already the second time there - before corona and AFTER! The service is as good as before corona I must say (just minor quibbles about junior staff). Breakfast and room splendid - make sure to book the suites which are exquisite! The staff was very friendly but it all depends on the seniority - the younger staff seems to be a bit lost and need a little more schooling on the good old art of smiling and proactivity. Overall an excellent experience and HIGHLY recommended.

Sometimes the lobby was empty and no staff in sight.

Hotel building is a very old, impressive building. The reception and lounge areas are sparkling. The hotel cafe provides a perfect calm ambience with live piano. Wow to the breakfast, lovely staff, very nice SPA that hotel guests can use without booking additional treatment. We received also a little complimentary birthday cake to the room as that was the occasion why we booked the room. The room service is also perfect. We got a complimentary upgrade at the check in.

We were in this property a few years ago. The room that we got back then was a really new, modern great room but still with the charming old style hotel feeling. This time the room was not that great. I asked at the reception about the difference. The reception said that we booked an inferior room class this time and we can upgrade if we paid some more. As we were already in the room and booked only for one night, did´t bother to change... In short, the lower class rooms are specious, comfortable, overall fine but nothing impressive. They gave us a complimentary upgrade at the check in which I appreciate but this means that there are even lower room classes than the one we were not that impressed with.