Really friendly staff, clearly very well drilled in customer service. Lovely lounge just by reception with a great selection of snacks and drinks. Location is ideal as well. Just 5 minutes' walk from Berliner Tor and, therefore, the U and S-bahn lines which will take you anywhere you need to go in minutes. There's some good street food to be had there too. You're just a few minutes' walk from some great little cafes, restaurants and bars in St Georg. About 15 minutes' walk from the city centre and all the museums at Speicherstadt. St Pauli is a bit further, but just take the S1 or U3 lines towards Wedel and Blankenese, and you'll be there in a flash

Very minor flaw (more of a suggestion than an actual issue), but it would have been nice to have a wall socket by the desk in the room!

The room was huge and very quiet. The staff is very friendly and helpful and ready to give you many recommendations for activities. I ate breakfast and the buffet was one of the best that I had in a hotel even in the way pricier than this one. Vegan/gluten free/vegetarian/lactose free, there is an option for everything and there is even a waffle maker, I 100% recommend breakfast.

If you are coming directly from the train main station the easiest way to go there is probably to walk, not very convenient if you have a lot of luggage. But it's more a public transportation problem than the responsibility of the hotel

Excellent location and great value for money. The staff was really friendly and helpful. They have a place to leave your luggage before and after check in and check out. Clean and cool decor. The location is great, very close to the tube or to walk to the city centre.

The room had some design details that could be improved (very few plugs and one was hidden with the bed frame / only black-out curtains so either you fully close the blinds and have no outside light or everyone sees you walking around / lights were very dim / there is no fridge or electric kettle) There is no lift, although it was only a first floor room Overall though, totally nice and worth stay.

Had a really warm welcome from the desk guy or rather the guy at the bar, the room was comfortable and clean and interestingly decorated. We didn't stay long, left early the next morning. Note, when traveling from the Hbf., don't make the mistake we did and take the U3 to Berliner Tor -- this led to a confusing walk in the dark across a park and along very busy streets. Instead we later found it much easier to take the S3/S5 to and from Hammerbrook station -- a slightly longer walk but a much more straightforward and calmer one. Appreciated the 'no bed for Nazis' on the front door. Would happily stay again.

The coffee in the morning was disappointing. The neighborhood isn't the most interesting or visually appealing but it's well-connected by transportation to the rest of the city and we felt safe walking around

The staff was wonderful. They were very professional and friendly. The design of the hotel is quite hip. I really liked the soaps they used which is something I never think I would’ve said.

Even though it is only a stop away from the central train station, I felt disconnected from the city a bit. The place felt more suitable for students and budget travelers. Perhaps due to the new years eve, considering there are many other hotels in the vicinity, I felt insecure in the location.

The staff were really helpful and the facilities provided in the common areas are fabulous. You can use the kitchen as long as you keep it clean, they have a big refrigerator where you can put your food and drinks in boxes with your room number on, they even have a laundry room which we didn't use but I thought it was useful for those who need it.

The rooms were hot and a bit stifling in the summer. There was a fan but it wasn't enough. The area around the hotel is not very safe at night. There are a lot of homeless people. But it is close to the Berliner Tor stop, which is only two or three stops away from the city centre.

Great rooms! Very comfortable bed and the rooms are exactly as pictured on website, exceptionally friendly helpful staff! The reception, dining area, cinema and hang out area are all great especially for families, free board games and as much bread and Nutella as you like were a big hit with the children, The whole atmosphere is lovely we will definitely stay here again when visiting Hamburg

I can’t think of anything we all were sad to leave!

From the moment we came in, the staff seemed delighted we were there. We had booked a private room, which was large and comfortable, and the amenities were beyond what I expected. I don’t think I’ve ever seen tampons freely available, for example! And their selection of games, beer, and snacks in the lobby and enjoy-now-pay-later policy helped us to have a relaxing, if short, stay.

The singing fish in the bathroom had dying batteries so I couldn’t finish jamming to “It’s Raining Men” while brushing my teeth! (it’s a great place you should stay here)

Internet worked well. Room was clean. Hotel has a nice design. Reception was very friendly. Location was safe. Bathroom worked well. It is a 10 minute walk to the train in either direction, which is alright.

The rooms don't have cups / water kettle. When you keep the windows open, it can be a bit loud from the street and passing trains. There are not many shopping options nearby, but it's alright.

The room is big and the bed is very comfortable. The shower is great, but they could improve the lighting. The hotel's facilities and staff in general are great and the location is perfect, 1 stop from the hauptbanhof.

The only thing that bothered me was the pillows and the noise. The pillows are very weird, it looked like a pillowcase with a sheet balled up inside, I tried using it folded, or two and nothing worked, very uncomfortable. My room was facing the avenue and the noise ended up bothering me more than I expected, but nothing compared to several children running down the hall going back and forth at 6 am, with their mother yelling at them.