Crowne Plaza has a strong standard of cleanliness, convenience, amenities, and customer service. We were not disappointed. Breakfast was wonderful - a wide array of choices in a beautiful dining room (lovely view of the city). Friendly, competent staff. The swimming pool and sauna and facilities were great, including a decent small gym. The room was attractive, comfortable, and even provided shampoo and conditioner. Nothing to complain about.

1. the staff were very helpful. 2. the bed was comfortable. 3. the location and the view.

1. the old bathroom need an urgent renovation. 2. room temperature were not able to be adjusted. 3. probably because of the new year time, quite a number of small kids are travelling and they started to cry as 6am. Would be good to consider put travellers with kids in the same zone/ on the same floor. 4. the tidiness of room, we found a liquor bottle in the first room we took.

staff specially Rahim, he was very supportive and helpful, his response and cooperation to return my lost suitcase was extraordinary

They have AC but refused to operate it!!!!!!! They have to remove it from booking profile

The room was an excellent size and was clean and in good repair. It was exactly what we needed for our stay in Dusseldorf. The staff were very helpful too. We ate in the bar area on one night and the food was excellent too.

Smokers gathering outside the front door. As non-smokers we found it very unpleasant going through the smoke in the morning.

Room was really nice because we got a free upgrade to a bigger room. So plenty of space. Also liked the coffee and thee in the room Swimming pool is not huge but fine

Didn’t like the shower in the bath and no separate shower. Slippery like this. Also breakfast is really expensive at 19 euro each. You can walk to the nearby shopping center and get it much cheaper there. Also parking costs are too high at 22 euro per 24 hrs. Free across the road Sauna was broken and couldn’t be used

Overall comfortable and clean.

We explained our situation to the staff that our breakfast on the first day can be charged as 19 euros (I think), the before 9pm price, and the staff said yes, but it wasn't applied in the end for some reasons. Miscommunication I believe. No toothbrushes and toothpastes, I don't know if it's how it works in Europe though. No salmon in breakfast (just think it would be nicer imo).

Good hotel for quick stop of the main highway from Netherlands. Easy to find and there is plenty of parking. Nice view of river and greenery, to rest your eyes on. Clean room, bed could be more comfortable, but ok for 1 night sleep.

We missed out on the dinner, as kitchen closed during our check-in at 9.55pm. This is common theme in Germany, however, it is not acceptable in 4* business hotel.

The rooms were big and spacious, and the beds were one of the most confortable we've ever tried. Super quiet in the mornings so we could rest very well.

The AC was impossible to disconnect, always was working and the room temperature was a bit cold. There's not control about the room temperature and this was the worst point in the hotel.

The swimming pool is a decent size and offers plenty of towels, and there is both a small gym and two saunas. Breakfast offered a great selection of hot and cold items, good coffee, juices, etc etc. Big, bright, clean dining room with plenty of space and a phenomenal view of the Dusseldorf Mast Tower. Friendly, efficient staff.

Good bed, pleasant room, very good value for money

This was our second stay, and this time the cleanliness was below par. Lots of dust on the ground, spots here and there, also dirt on one of the decorative bed covers.