The service was impeccable. From each of the staff came a smile and willing to do anything for me Food was excellent at room service or at breakfast. The hotel is super super clean for being many years since in operation The massage by Jenny was beyond expectations. Jenny was going beyond her duty to make me feel comfortable.

The only thing I suggest is the temp of sauna and steam room was not hot enough for me. The architecture of the spa area looks run down. The hotel could make spa more valued proposition by improving the look of it. Lots of potential to make the spa more interesting esp with the Indian wellness culture.

I loved everything but the location. The staff were very professional and friendly. I also enjoyed the breakfast and restaurant choices inside. I would definitely recommend staying here.

However, the hotel isn't easily accessible to walk anywhere; you must go by car to get to places. I realize this might be the case in many places but there's usually a little walkability. Here there is not. There aren't any sidewalks or restaurants nearby the hotel so be prepared to go by car to visit sites. Everything else (which is in the hotel's control) was great.

Attention to our critical need. We were attended to by a fantastic front desk staff - Amit! He was patient, courteous, efficient and managed to offer us two adjoining rooms (a necessity for us because two travelers were disabled senior citizens) with a fantastic common balcony. This shared space allowed many memorable conversations to flow. Other aspects - The hotel has a ramp at the entrance, so it is wheelchair accessible. The Pavilion restaurant is great - ample natural light. The global cuisine served at the Pavilion restaurant is quite flavorful. Appreciated the engaging, brief conversations I had about travel with Lakrani, a smart staff member. The staff at the hotel are attentive, efficient, courteous without being obsequious.

The desserts served at Fabelle were average and the menu of the South Indian hotel - Dakshin - was surprisingly devoid of basic South Indian meal staples - Dosa, Idli, Wada, etc. I was asked twice about my intention to visit, at the hotel entrance when I was on my motorbike, but the same question was not posed to those who arrived in four wheelers. It felt a little classist but could be incidental. In any case, common standards must prevail.

Lovely place, really beautiful decor everywhere. Wanted to stay here for nostalgia and it didn't disappoint. Breakfast was a fabulous spread with choices to suit every palate. Room was so beautiful and the view was fantastic. Very happy with the staff and service as well.

Used the pool, it did say it was heated but it wasn't and I swam in the cold regardless. Other than this really minor hiccup, I can't fault anything else. Really loved my stay.. I was a little wary of some of the reviews I had read about maintenance of an old place, cleanliness, customer service, etc. but thankfully I had no such issues at all.

The colonial classic look in the rooms. The Raj Pavilion breakfast buffet. The quality of drinking water. The sleep comfort of the beds. The wooden combs and brushes in the bathrooms. The sunbeam coffee in the room. The high speed internet. The hospitality and courtesy of the hotel staff was excellent!

The door stop in the room is a dangerous toe stubber. The glass base on the upper coffee station shelf is a forehead smasher. Very dangerous. Please address ASAP. The AC made weird noises when stopping. The walls are not soundproof. The writing chair is not designed for laptop work. Had to request for an office chair. NO ATM on site. Very big negative for the hotel. Foreigners not having UPN compliant cards cannot use Uber services and have to resort to Cash payments for uber rides. So get an ATM asap. The traffic around the hotel is very bad and causes issues getting in and out at different times of the day.

Though it's a heritage property and well kept, they need to change some staff who are heritage too. Need some young people who can relate more than a grim faced staff. Against all odds the evening happy hours was really happy cause of Mukhiya who extended his overwhelming warmth to make sure everything went on well. Gardinea ITC would be my first choice.

Some stuff like no smile over done staff with heritage tag needs to be replaced. Conversation with them would put u off rather than its better to get some qualified yong ones.

Was a very short stay (one night). A quiet place in a nice neighbourhood. The room was clean and well maintained and had everything necessary for a comfortable stay. The pillows were amazing! The staff were friendly and helpful and response time to calls was good too. Room service was fast and food was good. Breakfast buffet in the coffee shop had a good selection. Overall, very good 1st time experience and will certainly be my choice for future stays in India when the need arises. A charming place.

Nothing negative during my stay.

Everything about this hotel was nice,, the service, the room, the food - we ate at most of the restaurants, for breakfast or dinner and it was delicious, the hotels look and feel was majestic. It was very quiet, an amazing feat based on how loud the city is!

Some amenities are aged, the pool is missing tiles and the building (which is already currently getting renovations) needs some TLC, but nothing immediately significant.

From the moment I arrived at the Airport of Banglore, I was greeted with a warm welcome and exceptional hospitality. The front office officer Ms. Khusi Aryal exhibited the highest level of professionalism and ensured that all my needs and preferences were met effortlessly. She went above and beyond to make me feel valued as a guest, enhancing my overall experience at your hotel. The check-in process was swift and efficient, thanks to the knowledgeable and friendly Front Office associate Ms. Khusi Aryal. She promptly attended to me, ensuring that all formalities were completed seamlessly. Moreover, they(Ms. Khusi Aryal & Mr. Amit) provided me with valuable information about the hotel facilities, dining options, and nearby attractions, making my stay even more enjoyable. Throughout my stay, the Front Office staff Ms. Khusi Aryal consistently displayed exceptional customer service skills. She is always available to assist me with any inquiries or requests, maintaining a positive and helpful attitude & sweet smile at all times. Her attention to detail and willingness to address even the smallest of concerns truly stood out. She made sure about my transportation, spa & comfortable stay. I would like to extend my special appreciation to Front Office Staff Ms. Khusi Aryal and the entire team, who went above and beyond to provide exceptional service. Her friendly demeanour and proactive approach created a memorable experience for me. She was always ready to assist, and her genuine care for my comfort and satisfaction was evident throughout my stay. My best wishes to Ms. Khusi Aryal for successful hospitality journey ahead and Appreciate Mr. Amit for his brilliant and warm hospitality, my best wishes to him, too. In addition to the remarkable Front Office staff, I must also commend the other hotel departments for their outstanding service. The Spa team ensured that my wellness was impeccably perfect and well-maintained. Ms.

The location of the property is great - accessible to mg road, brigade road, Rajajinagar etc. The excellent service of the staff is commendable - can’t resist myself from sharing the names of Chef Gopalakrishnan who was so cordial and helpful at the restaurant! Pragna in Dublin was so cool - she made it perfect that the customer (I) is at ease, content and happy with her suggestions on cocktails and friendliness! Dinesh and Gunashekar were so so helpful and kind with everything I need from the check in till I boarded my airport taxi! Thank you so much Dinesh and Gunashekar for being so kind and helpful! The room was definitely spacious, comfortable, neat and tidy - but felt a little less luxurious with respect to the bathroom when compared to other hotels of the same category- I meant the bathroom was a little small and the bathtub is too tiny and isn’t functional ! The complementary Breakfast is so good and the spread is wonderful!

Felt a little too pricey considering the bathroom when compared to other hotels of the same category- I meant the bathroom was a little small and the bathtub is too tiny and isn’t functional !