What Went Right: The property offers excellent value for money with standout features such as friendly and helpful staff, a convenient location, and superb facilities. These aspects significantly enhanced the overall experience and provided a solid foundation for an enjoyable stay.

What Can Be Improved: Unfortunately, the breakfast service on January 1st fell short of expectations. It appeared that the staff was either overwhelmed by the volume of guests or unprepared to manage such a crowd. Despite their best efforts on the ground, the situation could have been better handled with an accountable person or team guiding both staff and guests during the rush. Specific issues included: Cold food and empty stations, leaving guests with limited options. A long queue for plates, adding to the frustration. These factors left some guests starting the new year on a somewhat sour note. Improved planning and coordination for peak times would greatly enhance the guest experience in the future.

We got to know the staff at breakfast time - the waiters and the chefs stopped at nothing to help us have a spectacular experience, the food was made on the spot for us, encouraging us trying new Indian meals. Our room was huge, the bathroom included a bathtub, the balcony looked over the gardens towards the pool (room 631) on the top (6th) floor, facing the sunrise. The architecture is a sight to behold, the flowers were changed so frequently we looked forward to seeing what designs would be next. It was my birthday during the stay (5 days) and everyone knew about it, everyone from housekeeping to breakfast staff, to the concierge, front desk and guest relations all wishing me a grand birthday and celebrating with me, it was so genuine. We had dinner at the Citrus Grilled buffet, Zen and the Jamavar Indian and all were delicious in their own right. We had much indian food for breakfasts which was such a fabulous offering rather than the usual western fare (there was that as well if your desired). There is a yoga studio next to the pool which was fun to do some online exercise/aerobics in (mats, towels, water there ready to be used). It was such a fun week, the staff truly made it memorable and rich with connection!

I'd add a mechanism to clean and disinfect the bottom of our shoes after being out in the city!

The Leela Palace Hotel is the kind of place where, as you leave, you begin to plan your return. It is the most beautiful hotel I have ever stayed in. The architecture, the atmosphere, the meals, the staff...everything worked together to provide an exquisite experience. They had a lovely ceremony to begin the evening. It set the tone of our visit: dignified, inclusive, beautiful. Our host, Riti, helped us with every question we had, and provided a lovely welcome gift for us. Honestly we didn't know a place like this existed.

Anyone who is dissatisfied at the Leela Palace Hotel is the type of person who would complain about their neighbors in heaven.

Exceptional property..royally appointed and elegant. We were checking in - a day later and were leaving late evening on the same day - so in a way, a very short sojourn. I emailed the property regarding my circumstances and requested a late checkout. A special word of thanks to Sakina Kherodawala for her help and a thorough professional handling of this situation. She arranged a late check out and constantly updated us regarding the situation. She ensured that we made the best of whatever little time we had in the property. Overall, it was a smooth, elegant stay. Will definitely return again. Thanks, Sakina, and to the Leela palace admin for everything!!!

A wonderful and beautiful hotel. There is security throughout the hotel. There is more than one restaurant in the hotel and the food is very delicious. The rooms are spacious and clean and the bathrooms are clean and have all the toiletries. There is a gym and a spa. I advise you to go to the treatment (Awomi), the best treatment I have ever seen in my life because it eliminates back pain. And the neck and shoulder pain that I have been suffering from for three years with only two massage sessions. I would like to thank all the hotel staff because they are respectful and professional in dealing with me. I hope to visit the same hotel in the near future

Really outstanding hotel, the palace itself is a museum and I felt treated like a princess, the staff is so lovely. Really everyone I met was heartwarming!!! You are welcomed with a flower necklace. I also got roses at the poolside, so nice. The lightning ceremony at 6:30pm is wonderful. And the music! I really much enjoyed Merlin playing the piano. The rooms are like wellbeing temples itself, ask for good view, I was a bit unlucky. i liked the small treats at the room and also the most comfortable beds. The breakfast buffet is just magnificent, it offers all you can wish for. The pool area is also very beautiful, especially Noel and his team made me feel welcome and like at home at the poolside. Noel even guided me to the spa, when I was cold after a little rain. A big thanks again to all staff, each and every one I met, at the entrance, reception, with luggage, in the restaurant, at the spa, on the way to the room, was exceptional friendly and it felt just perfect! Very special hotel! Worth the money, also for solo female backpackers

I booked a premier category room/ got a upgrade on booking which was not really reflected, the room view was terrible and no balcony.

Special thanks for Nandha and Barsha I recently had the pleasure of experiencing exceptional service from the staff at [The Leela Palace]. From the moment I arrived, I was greeted with warmth and professionalism. The staff members were not only courteous but also displayed a genuine interest in ensuring my comfort and satisfaction throughout my stay. Their attention to detail was impeccable; they remembered my preferences and anticipated my needs before I even had to ask. Whether it was the front desk personnel, the concierge team, or the dining staff, everyone exemplified a high level of expertise and efficiency. They handled every request promptly and with a smile, making me feel truly valued as a guest. Their dedication to providing top-notch service was evident in every interaction, making my stay at [Leela Palace] truly memorable and worthy of a ten-star rating.

Everything, amazing hospitality throughout. Was very well looked after the moment I stepped into the hotel. Hotel staffs were very polite and always ready to assist. Room was huge, bed was soft and comfy. Not to mentioned the amazing food.

The hotel pool was closed due to private event. Although the hotel did offer transfer to another property to use their pool. Still, felt the need travel out just to use the pool is a bit too much of a hassle. A shame that am not able to enjoy the pool during my stay. If not would be perfect.

Great breakfast, good location and amazing facilities I used the gym, steam/sauna and pool - everything was very nicely maintained. The staff were very attentive and the rooms were impeccable every day I returned to the room.

Sometimes the staff during breakfast time forgot certain orders or got orders mixed up especially if they were orders for coffee. Also suggest having more milk alternative products since a lot of people have a lactose intolerance now so having oat milk and coconut milk for coffees and for cereals/muesli.

Variety in the breakfast. Hotel atmosphere and Interials are perfect. Area inside the hotel is too long. Stay is worth for the money spent

I arrived in the hotel by Taxi and the Driver forget to Offload 1 pc of luggage. I requested the Duty Manager to check the taxi Number in the CCTV immediately but he replied it will take minimum 1.5 hours to Do the same. I received this information very late and could contact the Taxi Driver next day morning only. This has upset me a lot In the stay at the hotel. There is no travel help desk in the hotel and the Hotel staff handled the matter very lightly