I recently stayed at this resort, and overall, it was a pleasant experience with a few drawbacks. Here's my detailed review: Location/Ambience/View (9/10): The resort is nestled in a stunning location with breathtaking views of hills and playful fog that provided a serene and relaxing atmosphere. The natural surroundings and the well-maintained property added to the charm. The resort offers some paid and free activities like trekking, zip line, offroad jeep rides, bonfire with games for guests etc. Room (9/10): The room (wooden chalet) was spacious, beautifully designed, and with the sofa bed provided a comfortable stay for two adults and two children. The comfort and attention to detail made the stay enjoyable. Cleanliness (9/10): The property, including the rooms and common areas, was exceptionally clean and well-maintained. It was clear that hygiene is a priority at the resort. Room Service (9/10): The room service was prompt, professional, and courteous. The staff ensured that all requests were addressed quickly and efficiently.

Breakfast (6.5/10): The food was decent but did not live up to expectations. The menu lacked variety, and the taste was fairly average for the price charged. There's definite room for improvement here. However, the staff at the breakfast hall were very courteous and helpful. Cost: The cost was surprisingly high, nearly double the off-season rates, as the booking was done at a late stage from our part. While the experience was enjoyable, the high pricing felt a bit unjustified considering some of the shortcomings. Overall: The resort offers a mix of luxury and natural beauty, making it a great getaway for relaxation. However, the high cost and average food quality may deter some travelers. If you plan to visit, make sure to book well in advance for better rates.

The location the room staff the resturant team even the security guys were sweet proactive and always there to help. The rooms were good clean & comfortable. We upgraded our booking to the chalet rooms once we checked in. Would have recommended to all if only we had not met the GM. All the staff work went in vain when the GM was approached with a query.

They were not accepting AMEX cards and it was not mentioned anywhere. The GM had no clue. As a frequent traveller we use Amex card the 1 which is widely accepted in hotels world wide. There were no clear indications either on ther website or physically in the hotel causing last minute confusion and delays on our departure. The middle & top management has to be proactive & educated surprisingly to find the room staff and r3sturant staff chef being proactive and were well prepared for all guest requirements and help if needed . The top management has to learn from them. Except for the interaction we had with the Gendral Manager everything was perfect.

The best part of this property is the location. Just a few kilometers away from the hustle bustle of Kodai town yet, peaceful and serene. Awesome view of the hills from Timber Chalet with chirping birds surrounding you. Some indoor games available to keeps busy. SPA is just okay and can be improved significantly. Food is decent and has variety. Everyone should have something or other that suits their palette. Kasthuri in front desk, Chef Yuvaraj are always there to help!

Service needs significant improvement. The issue appeared to be untrained staff and dearth of supervision. Kasthuri does a great job at front desk but she too much to manage.

The surroundings, the helpful staff- Kasturi and Akash at the reception were cooperative and helpful. The restaurant staff, Ramji, Vaishnavi, Ram, the chefs, all went out of their way to make our dining experience enjoyable. So did the travel desk guys- Jaishankar and Premkumar who guided us in making our sightseeing trips memorable.

A suggestion- if you could replace the soft mattress and pillows with coir ...especially for the elderly.

Location is good and the staff is nice and hospitable

Food was expensive and since you cannot go out for dinner because of the location of the property the prices are very high for the quality, spread of food, ambience and the quality of preparation.

the location is absolutely gorgeous! it’s nestled in between hills with a small waterfall that gushes with the most beautiful sound of running water. the service is amazing! Ramji, Saravanan, the young lady at the restaurant, Rajaram the manager, the Chef, Mr Veera, every single staff on the housekeeping team and the front desk staff. Their service was impeccable! Our stay was made better by them. We arrived at 2am and they had hot milk and a fruit platter to ease our hunger. Was floored by their hospitality!

what’s not to like!

Staff's very friendly and good I personally thank Ramaji and santharaj

We stayed 2 room in timber chalet we were really disturbed by the upper room because of vibration sound

The restaurant manager the chef and the staff were very courteous and took real good care of our needs. The lush greenery and the serenity of the property was just what we needed.

The property is well maintained with clean rooms and surroundings. The view from the rooms are really good. The in house restaurant was excellent with variety of options & the complimentary breakfast was very good too.

The roads leading to the hotel was under construction when we went and we parked our vehicle in another hotel’s compound. This might have changed now.

Excellent breakfast with extra ordinary service..especially the Interaction of Executive was very much appreciated

To provide extra bed for third adult is compelsory .You are charging for three people.One person cannot sleep in a small uncomfortable sofa..!!