It was just wow from check-in to check-out. Amazing staff/ service. Cleanliness at its best. Facilities were so superior and complementary supper and breakfast was just amazing.

Nothing

The deco was amazing. Beautiful suite that provided everything you could possibly need. The bed was extremely comfortable and the bedding was luxurious (extremely high thread count). Breakfast was fabulous. Very good coffee and very attentive staff. Everything about the hotel is of a very high standard. It is extremely luxurious.

On our last night we could hear a noise that kept us awake so we had very little sleep. It sounded like machinery - a lift/generator possibly. We did telephone reception around 1 am and they tried to help but they couldn’t locate the noise. In the morning we noticed that there was a load generator type sound near our room that had not been a factor during our first 2 nights at the hotel.

One of the best stays I have had in a long while. A phenomenal property, very friendly staff and a brilliant Serviced Residence to stay in. Amongst the other awesome stuff, the breakfast spread is amazing - this is a collection of cuisines not just dishes!!! I checked in very early in the morning and they were kind enough to allow me to do so. To my surprise, they did not charge me for an early check-in. The room was brilliant, really large and well laid out. The driver of the car we hired from the hotel (Ganesh) was very helpful and took us on a quick sightseeing trip across Kolkatta, learnt a lot of interesting stuff from him. The staff at the buffet breakfast Grand Market Pavilion are very warm and friendly. All in all a lovely stay.

Perhaps a couple of things : one of the air conditioners in the room was not very effective. The other thing was that this is a very popular hotel with two large weddings happening during my stay. So got a little crowded and noisy in the lobby.

THEY HAD ALOT OF VARIETY BUT I DO NOT CARE FOR A BUFFET LIKE SET UP. I JUST WISH THEY HAD AN OFF THE MENU BREAKFAST. PERSONALLY I AM NOT A BUFFET PERSON.

NOTHING THE HOTEL COULD DO ABOUT IT, IT WAS IMMACULATE BUT DUE TO THE HORRIBLE POLLUTION IN KOLKATTA, THE AIR VENTILATION IN THE HOTEL HAD A WEIRD SMELL IN MANY AREAS. I ALSO WENT NEXT DOOR TO THE JW MARRIOTT AND THEY HAD THE EXACT ISSUE. THE ONLY WAY TO STOP THIS IS BE INSIDE A BUBBLE. IT LEECHES INTO THE BUILDINGS AT NO FAULT OF THEIR OWN. THEY TRY MASKING IT WITH AIR FRESHENERS BUT ITS THERE.

Good place like what you would expect from the regular flagship ITC Hotels. Booked a suite room, at check-in I was told I was being upgraded to an apartment. Not sure if its an upgrade, but there was no shortage of space in the apartment.

There was a problem with the bathroom drain. it was not draining quick enough as a result within a few minutes under the shower you would be standing ankle-deep in bath water. brought it to the attention of housekeeping, still next day problem remained. I do not know if they attempted to address it and failed or they did not address it as it was time for me to check-out on the second day.

We stayed at the ITC one room for a couple of nights. The rooms are well appointed, super clean, comfortable, and everything in the room speaks luxury. They really focus on using sustainable products, which I appreciate (glass bottles, wood or bamboo products, etc.) The staff was super helpful, and they'd really go out of their way to fulfil the smallest of requests (as if their lives depend on making sure that guests are happy). The breakfast spread was amazing. It quite literally had everything one could ask for. They also offer complimentary access to the lounge for hotel guests. It is available for a couple of hours, where guests can enjoy complimentary beverages (alcoholic and non-alcpholic) and snacks. This was quite fun too.

Absolutely, everything about this stay was amazing. Just wish that the lounge was a little bigger and it could accommodate more people so that larger families could sit together and enjoy their time over a couple of drinks.

Amazing services. Huge property. Perhaps one of the largest hotels in the country. The mindset of the staff and management is totally devoted to serving the customers. Their room is excellent. The spa and wellness area is exemplary. It is rare to find such good quality services in today's age.

Though their restaurant (in which they serve breakfast) is very big, you still might have to wait if you don't go early. However, all the staff members are cooperative and go to every extent to help you.

Comfy bed, regularly cleaned the room, good breakfast.

Bathroom towels had marks and spots. In the bathroom and toilet, please start keeping hand wash and bodywash instead of soap. It's a hygiene issue, I didn't see any top hotels around the world use soap now a days. Also, concierge staff need properly trained particularly answering guests queries or at least finding the answer instead of asking guests to go or call some other areas of the hotel to check.

This is our 2nd time visit with ITC Royal Bengal Kolkata liked very much. Saikat from front office did quick and warmth check in also he added residential lounge access where we enjoyed whiskey in evening , Thank you so much Saikat... Vikas from Grand market pavilion was professional and did excellent service.. Jay from bellboy guide us about hotel information and scottto the room Housekeeping service was very good, very polite gesture towards guests. Thank you so much everyone

Room rates are very high in city

The location was exceptional

The staff were disappointing. They didn’t had any proper experience. The hotel was overwhelm with customers because of festivals, due to which the internal buffet service was not responding to resident guest. Hence had to order food from outside.