Good location. A great coffee shop “Poetree” a couple of minutes walk. Wonderful staff. Attentive but not too much. Eager to please and incredible kitchen team. Special shout out to Sateesh Mani, pastry chef, for his excellent pastries, cakes and service.

I was assigned room 721 on arrival at 4am. The 7th floor had a damp odor and that room was malodorous. Felt more like a 1-2 star room. We were graciously reassigned a room in the 4th floor and stayed there until check out. I had to pay for 2 extra days because of a 11 hour ‘early’ arrival at 4am and a 10.5 hour ‘late’ departure at 1030pm. The flights are scheduled this way and beyond my control so it would be good to be credited for one day.

Pretty good "western" standards throughout, as you'd expect at a Hilton. Lots of good quality food choices at breakfast & across the all day menu/restaurant

This seemed to be the same everywhere, not just the Hilton, but practical information about how to get out/about, who to trust, how to book trips etc seemed difficult to come by. Websites are awful, lots of waffle & won't take UK payment methods/cards & the reception staff didn't really help as much as I'd hoped they might have. The attitude very much was... yes, you just have to travel for hours, potentially pay money upfront and hope these places will be open, wing it. It just made things a bit exhausting/slightly unenjoyable & limiting, given India is so huge - you can't really get up at 3am and pay £200 for somebody to drive you 5hrs to a nature reserve on the hope you might be able to get in - greater support making arrangements would be appreciated

The restaurant has made some exciting updates to their entire menu, making breakfast here even more enjoyable compared to my last visit. The vegetarian dishes were delicious, showing that they weren’t just prepared for the sake of it, but with genuine care and thoughtfulness. The positive attitude of the entire F&B staff (Chef Asmeet, Vishnu, Sateesh, Arul, Veera, Jayakartic, Sruthimal and the rest of the team) also made the breakfast experience even more joyful.

It would be great to see more protein options on the menu. The daily chicken roast could be replaced with grilled chicken or fish, which would likely be more appealing. Additionally, instead of serving sausages in water, grilled sausages would be much preferred.

Nice , clean , areas were well utilized And to bring to everyone’s notice .. the front disc employee Mr Abhshik , was outstanding trying fix my accommodation as my arrival and departure timing was awkward 😅.. Along with others they should how worthy they are in this establishment .

NO SPA .. imagine southern state of Kerala .. Ayurvedic and natural sites in it .. there is no massage and Spa in the hotel.. That is the only black dot in their beautiful white page .

Really good breakfast with a range of foods and things also made to order. Staff was exemplary and cannot affirm how much I appreciated all their help with advice, check in and general friendliness. Room service was amazing - I was herer for a week and quite sick for a few days which meant I stayed in my room. I was well looked after. Great location! Will definitely return again.

I can't fault the hotel - fantastic value :)

Staff were efficient, welcoming and helpful. Its public areas were well maintained and clean. Breakfast was very good, with a wide choice on offer. Evening buffet was good with a varied choice on offer. The bedroom and bathroom whilst a little tired were still well maintained and clean.

The rooms are just on the cusp of needing attention. Pool area is small and not sufficient for a long stay holiday but as we were only there for 3 nights it wasn’t a big problem.

The staff were very supportive and prompt in their service. A big thank you to the restaurant staff - Afsal, Ardramol and Chef Arun. They made sure the food was customized to our requirements and were proactive in their service.

The extra bed wasn't comfortable as expected. It's fine for a kid, but an adult would require something more comfortable and bigger.

Great location Courteous staff (all front office are excellent - not naming each one) Some restaurant staffs are good (Chef Bahadur Ram, Kadir)

Some restaurant staffs are quite slow in their response or sometimes miscommunicate things. NYE dinner was great, music band was fantastic… However, the F&B staffs were not to the mark when managing such an event especially providing right information or serving the requested beverages. Housekeeping requires improvement as well. Not sufficient bath towels, hand towels or toiletries were kept according to the number of guests in the room. Single bath towel was being kept a couple of times although the room was two guests.

The staff were supper friendly and the food was bussin. Whenever I called from my room the person was super friendly and helpful. Classic Kerala W.

lol it’s humid outside but that’s not on the hotel.

Fantastic location for temple visit. Courteous and respectful staff. The breakfast and dinner was delicious, both in terms of flavour and variety. Thank you to all staff 🙏. Special thanks to Chef Vishnu and Cristo for accomodating our requests for some traditional South Indian Dishes.