The location of the hotel was great, easily accessible to the mall, nearby markets, beach & there were plenty of dining options around. The rooms were spacious and immaculately clean (just as in the pictures). The staff at the hotel were very polite & welcoming. Special mention to Didik & Citra for the impeccable housekeeping; to Sagika from the SPA who gave me one of the best balinese massage & to Mirna from the restaurant (breakfast). Mirna was such a sweet girl, she ensured that we were comfortable and enjoying our breakfast. She helped in making our stay in Bali an unforgettable one. Her name always comes to our mind when we think about Bali.

Staff at the Hotel were the best i have experienced anywhere from my extensive travelling all around the world. Very polite and attentive from the moment we arrived to the second we departed. The food experience and the range of food was the best i have ever experienced. All food was expertly prepared and tasted delicious.

We booked a room with full sea view but were a little dissapointed as it was the same view from a room with partial seaview. We showed this to the hotel reception manager who agreed with us , but nothing was ever followed up. A good compromise in this situation was to offer us complimentry breakfast for the duration of our stay. The other small niggle was the rooftop bar was sometimes out of bounds due to private functions. This bar offers great views and a daily happy hour for cocktails so should be available for guests of the hotel all nights.

1. Location 2. Sea-view from breakfast 3. Quality of maintenance 4. Friendly staff 5. Quick service & quality of resolution 6. Breakfast quality & spread

Beautiful room as to be expected from the Sheraton. The bed was incredibly comfortable and the bathroom made our stay feel very luxe. We booked the Sheraton for our final night before flying out at 10pm so that we could enjoy the facilities for the day. It worked out perfectly as we could have a delicious breakfast and lunch at the in hotel restaurant and hang out with some drinks by the pool for the day. It was especially helpful that they let you use the shower room even after check out. We got drenched in an afternoon downpour after checking out and it was extremely fortunate and helpful that we could use the shower room afterward. The staff are very friendly and helpful.

There were some small light stain on the bedspread which looked like mascara or something similar.

The swimming pool overlooking the ocean! And the best and most ample and diverse breakfast ever in a dream location!

There were works in progress when we were there so a little bit of noise but when we sat at the right place at the swimming pool it was ok

Hotel is immaculate ~ inside and out. Staff I met especially are incredibly well mannered and extremely kind. Helpful and hospitable. Thankfully, I was able to change rooms for a specific view I wanted (within my range) with ease. Lots of comfortable communal areas for lounging and having a drink. Location is incredible just across the road from the beach and next to a modern shopping mall that has a grocery store downstairs. Restaurants galore all within walking distance. Kuta beach you could walk the entire length of and onto other beaches. Basic promenade with food/drink/chair sellers along beach if you don't fancy sandy feet. No mosquitos!

Hotel had sudden water or plumbing maintenance Sunday morning 8-10am without informing guests before, during or after so for two hours no water then when it came on it was dirty for a short while. Thankfully I'd woken up and used bathroom before.

Absolutely loved this stay, the best in bali, absolute perfection, we booked a normal room that was lovely but later on upgraded to a suite as we wanted to stay longer but the standard rooms were fully booked, this hotel is in a perfect location, integrated to the shopping mall with all big brand shops and restaurants within private walking entrance in and out. Made us fall in love with bali

Everything was perfect

Breakfast was exceptional, staff was really nice and kind, pool facilities are very good and the room was very clean and spacious.

Lots of kids who were jumping in the pool (even though it said no jumping) and no one from the staff was instructing them not to do that. There were still constructions when we went and the noise was bothering sometimes, especially by the pool.

I had the deluxe ocean view room. It was amazing! I had a partial view of the ocean which was great based on the angle of my room. The grounds were perfectly manicured. The buffet breakfast had a variety of foods to select from. The staff is very happy, friendly and professional. The staff remembered me and greeted me by name which was extremely kind. I also enjoy the spa. I walked a lot and had some foot pain. I needed a foot massage, I was able to get an appointment immediately in the spa. The spa did not disappoint. I felt rejuvenated and refreshed with no more pain after getting my foot massage. I felt safe in the hotel. We were two females travelers so our safety was very important to us. There are two entrance to the beach walk from the hotel which we loved. Excellent hospitality! Overall, experience was magnificent!

There was temporary construction around the kid pool area but we could still use the adult pool. No real complaints about this because it did not affect my lovely experience at the hotel. The construction noise was barely noticeable when I was in my room.

Breakfast was great everything you could want staff were amazing

Didn’t like having to go through beach walk to enter as my friend couldn’t walk up the driveway which was quite a hill and there’s a lot of stairs to enter the Sheraton from beach walk which she couldn’t do but they did let us go through conference room