The location is fantastic, absolutely spotless hotel , my room was fantastic. It was big and had a large private balcony with a gorgeous view of the river and all of the city , the hand soap /shampoo had such a nice smell, the bed was very comfortable and the pillows you had a choice of a soft one or a firm one , lots of tea and coffee and more milk then usually given, 3 toilet papers given . Despite being in a busy location it felt very quiet , plenty of plug sockets and even usb ports

The floor was very creaky to walk on and there was no plug sockets next to the bed but overall an excellent stay .

The location is perfect, close to all amenities and attractions. The rooms were spacious. We loved the service in the pub. The food was great and service impeccable. The name Declan comes to mind!

The front desk staff during check-in and check-out were preoccupied. Checking in they were talking and laughing with each other. I didn't feel that we were even in focus or being welcomed. We stayed in three hotels during our visit to Ireland. The other hotels' front desk made us feel at home and were interested in us and how they could help. Kindness and eye contact would have made for a more enjoyable experience after a long day of travel.

Every member of staff I encountered from check in to check out went above and beyond to help me. I was attending my best friends funeral and flew into Waterford on my own the day before Christmas eve. I don't know if the staff were aware of the reason for my visit as my friends funeral had been in the news but I did not feel alone once I had arrived. I received so much compassion and care from the hotel. It really helped me get through my trip and do what I needed to do. I am forever grateful for the amazing people that are employed at the Tower Hotel.

The hotel was in a great location on the river next to viking square where all the museums are. . There was plenty of pubs and restaurants surrounding the hotel. The staff was very nice and helpful. The hotel is lovely. The beds were comfortabke. The bathroom was large. Awsome shower.

While the parking was free, it was limited. We had to park in a nearby public parking lot and pay for a few hours in the afternoon. It was free after 6pm but we had to go back down to the lot by 8:30am to eirher add more mone on the meter ore move the car to avoid getting a ticket. Traffic around the hotel was terrible so it was difficult to pull in up front to Check-in and unload baggage before parking.

Our room was an accessible one as I am disabled. It was very spacious, brilliantly thought through, very clean, everything worked and modern. The staff were excellent, the front desk particularly so. The hotel had a nice culture about it. Staff weren't nice because we were paying guests, my honest feeling is that that was the way they were. The Manager we met and a most helpful and friendly person he was too. He runs a good ship! The breakfast room and main restaurant was on the first floor and had an entrance for wheel chairs/walkers. The view over the river The breakfast was excellent and all the staff we met were genuinely nice people and reflected the friendliness, helpfulness and hospitality we found subsequently all over the parts of Ireland that we visited (regions south of Dublin). They appeared happy too. My sincere thanks to them!

There was a wedding party one afternoon and evening and the hotel was overly full. Children were excited and running everywhere (in spite of best efforts by staff), car parking for guests almost disappeared and my wife could hear music well past midnight - I could not, but my hearing is poor. We were on the 3rd floor. I understand that large banqueting functions cease in the summer months. Such functions I do understand are necessary for the well being of a hotel such as this but they do or can upset PG's a bit. Everyone seemed happy though and that was good to see. Breakfast food from the buffet was plentiful but not really hot enough for me. I had eggs poached and were delivered to my table beautifully prepared and presented directly from the kitchen.

I was very impressed by the service at the front desk. When I enquired about a balcony room I was told there was none available, but the hotel duty manager, Susy, overheard the conversation and was aware of one balcony room available and got us moved in there. In addition she helped locate a missing bank card. I can only say that Susy went above and beyond to help make her customer’s feel delighted by the service at The Tower Hotel. The staff in the bar were also very accommodating and friendly and the room was impressive. We will definitely be back again.

The car parking for guests is not well managed.

Bed was comfortable with good Pillows, plenty of storage in the room. Bathroom was nice, and water was nice and Hot Food offering for dinner was good Staff were young but very pleasant pool was nice and warm

Breakfast could have a better selection for continental, cold meats, cheeses, breads, the coffee was awful. Car park should be managed better, its a free for all. the portions for Dinner were enormous, a bit off-putting. the wifi is very poor Please upgrade the coffee in the room, a little coffee press with ground coffee would make a huge difference.

Location, free parking

Slow and relaxed waiters during breakfast. They preferred to chart in groups at the entrance to restorant, to clean the tables and offer water and coffee.

Friendly staff at checkin and when delivering room service, room was nice and clean, central location was ideal.

When I ordered room service, lady on the phone was quite rude and abrupt and said you'll be waiting over an hour, which I said was ok yet the food arrived within 15 minutes.

Location is brilliant. Staff are lovely. Rooms are clean and comfortable and nicely decorated. Hotel is also lovely. Breakfast is great. Free car park too. Residents bar is lovely.

There was something on until 2am that was very noisy and we weren't informed there would be. Wasn't too bad for us but it bothered some hotel guests, and was a pity that you couldn't go to the bar for dinner or drinks until late late if you hadn't rebooked because that seemed to make it so busy. 200 euro for the room for one night and no breakfast included,that was an extra 15 euro each. Our room was very noisy, the bedroom floor and bathroom tiles were super creeky. But all in all would still go back if in Waterford as the positives outweigh the negatives.