Breakfast, friendly staff, outdoor pool and sunbeds/parasols, historic hotel building and artefacts, hotel location, quiet relaxed ambience, peaceful garden, comfortable large double bed, invigorating and powerful shower in ensuite that stayed at a constant temperature!

Dinner menu - not enough variety, especially the dessert menu, and was same throughout holiday, which got a wee bit boring when you're staying 9 nights on half board basis. Hairdryer in bathroom wasn't great - hadn't brought my own, so spent whole holiday with hair looking a bit of a mess. Would have liked some tea/coffee making facilities in room but that's the British for you!

the hotel has many positive sides. The surroundings are beautiful, the food is excellent, the staff is kind and helpful and the overall vibe is great. Despite the minor issues, it’s a lovely place to stay with a lot of potential. 100% will be back! This review balances the critique with the positive aspects, giving constructive feedback in a respectful tone.

First, I was disappointed to find that water in the minibar was priced at €3 per bottle. For a hotel of this standard and price, I believe water should be included, especially considering it’s a basic necessity. Additionally, the body lotion provided contained a lot of chemicals, which isn’t ideal for those who are conscious about what they put on their skin. Another downside was the cold temperature in the bathroom, and unfortunately, the towel heater was not working, so the towels did not dry. The showerhead also needs replacing as it barely allowed water to flow, making it difficult to enjoy a proper shower.

This place is a paradise on earth! I’ve been traveling alone with my three kids and a dog and we were blessed to stay in the family room, with the garden, which was so beautiful and authentic , right opposite from the spa area. Hotel is a small castle, beautiful and calm. Perfect to recharge your mind and soul! I can’t wait to go back there asap !

I didn’t like that we had to pay for the spa towels. It’s only 5€ per towel but still, I disagree with any additional cost. If you go to the outside pool, the charge for the sun bed is 7€ each. Also , not a critic but rather suggestion: in the rooms with the kitchen, there should be some cleaning equipment for the dishes. We were gladly using the kitchen but didn’t have any way to wash them after use.

The age of the property made every day an enjoyable exploration. Perfectly maintained and beautiful. Al fresco dining, delicious food, breakfast buffet was opulent. Pool was lovely and poolside view is stunning.

Our only difficulty was the trip from the train station to the property. Rest room at train station and at bar next to train station were both non functional. We had no cell service to call a taxi. Thus, the walk with luggage was unpleasant. Pre-arrange transportation with the property if traveling by train. They are wonderful and accommodating.

It was an exceptional place with exceptional staff. The best hotel I've stayed in so far and that's one out many :). I will definitely come back. The pool, the history of their building, their own wine, two pools, great food for breakfast and diner with the freshest juice imaginable. I would definitely come back.

The costs to wash the clothes were high, but I did not want to check costs up front so it kind of was my fault too. I preferred to focus on holiday in stead of laundry. The airconditioning could not keep up with the size of room it had to cool. There was an additional fan that did the trick, but was sub-optimal. The staff solved it by handing a gift in wine to compensate which was special.

The staff were exceptional and friendly. They made sure that our experience was as close to perfect as possible. We went on Easter weekend and the entire city was very busy with locals and tourists. The staff helped us get into various wineries for wine tastings, including their own, even though they were fully booked. The room was comfortable, warm, and clean. The spa was relaxing and we felt so calm and peaceful for hours afterward. Lastly, the restaurant was delicious and affordable. Everything about this place exceeded our expectations.

Unfortunately, the Spa was not open due to renovations. I did see inside the spa and look forward to having the opportunity to come another time. It looks beautiful. The wine tour was very interesting, and it gave an impressive history of the Villa Residence portion that is not open unless you are on the tour. It had museum worthy art and furnishings and historical significance for that area. The restaurant was fantastic in both atmosphere and food offerings. I would definitely stay there again and will refer it to everyone!

The Spa was not reopened as estimated. The weather in December does not allow for use of the outdoor pool but that is understandable.

Tranquility of the surroundings, comfortable and beautiful rooms, good location and decent breakfast. Small group spa sessions were an absolute bliss. Location is good near the town and train station going to Florence

I loved everything, especially for the price we paid. Would be good to have tea/coffee in the rooms though which is the only criticism. They were still available but outside at the reception

This place is amazing! really nice hotel, very old but very very clean! I’m super conscious with cleanliness and let’s put it this way, my son had white socks on in the room and his socks were clean underneath! that says it all! impeccable detail with cleaning - well done!

If I had to be super critical, I would say the night receptionist needs polishing up on appearance and helpfulness, not very knowledgeable refers everyone to morning team.

Reception staff were friendly and helpful, dinner was good and the room very comfortable. Very pleasantly surprised that there was a washing machine and drier available for guests to use at no extra cost. We were held up in traffic on the journey (several times) and on phoning the hotel we were told not to worry, that the restaurant would be open until 10pm.

Very minor comment, a member of staff in the restaurant brought our coffee but left our dirty dishes on the table and went to clear another table - a little odd.