The hotel is in a convenient location, 5 minutes walk from the train station & easy walk to the main sites. I originally booked a standard room and they upgraded us to a king suite. The breakfast was good.

Nothing

I would have given top rating if the bathroom in our room was operational. Luckily we had a family room and used the bathroom in the other room, otherwise not sure what we would have done as only stayed for one night. The rooms were precious, gorgeous decorations and we loved it. The location was great as well and the breakfast was reach with lots of options.

I think the hotel manager should at least have apologised for the bathroom being non operational but we received none. The technician/ greeting man advised they would look into it the next day as it was too late. I advise the hotel to have control checks prior check in to make sure the facilities are operational as not all customers are easy going!

The location and the breakfast. The lift and the storage of luggage after check-out. Some of the employees are nice and kind. But one man at reception is not very welcoming when I tried to check-in. He saw me approaching the counter while he was trying to sit in front of the computer. He sat down anyway and after I said I would like to check-in, he then slowly stood up and walked to the counter.

The staff were amazing. Thank you to Lorenzo, Giovanni and Emma. The rooms were so clean, spacious, Tuscan vibe. The breakfast food was AMAZING. There is NOTHING to fault about this hotel except the minor works, we asked to be moved and it was NO problem for the staff. Anyone that comments negative about food or accomodation shouldn’t be on this site. We are from Australia and they treated all foreigners with respect and bent over backwards to always please. Make sure you TIP Giovanni he took all our 6 bags up and down the stairs to foyer to get into lift. We will be back !!!!

The minor works to the outside, however this can’t be helped and you did everything to accomodate us we appreciate it and loved our stay.

Amazing location, every historical monument/ museum is just a 10-15 min walk away. The railway station is less than 200m away, we literally walked with our luggage for 5 mins and we were at our hotel. The interior design is amazing and befitting the city of Florence with ornate doors, ceilings, and furniture. Rooms are spacious, clean, and well designed. Breakfast is simple yet elegant. Staff is very helpful and kind.

Can't think of anything which I didn't like.

Comfortable bed, nice big room with high ceilings, nice bathroom with long deep tub. Lovely bar downstairs which feels like an elegant sitting room. Staff were all very friendly and helpful, especially attentive to our mother who is in a wheelchair. I think it's good value for the location, it's 15 minutes walk to the Duomo, Uffizi etc.

Sorry to say eggs were a bit cold both times I went for breakfast, but otherwise breakfast was very good (lovely almond croissants!). Wifi is a bit hit and miss I found. Also it would be nice to have English-language BBC news channel available.

Location was great, hotel was clean and staff were efficient but not very friendly.

Shower was outdated . I wasn’t impressed with some staff while having breakfast. Asked for tea and when brought to the table the server returned and almost threw a cup at me, no saucer and no milk. They didn’t have jugs for the milk so had to get a glass and get some from the buffet ourselves. I don’t expect a lot of attention from Italian staff if you aren’t Italian or wearing designer labels but common courtesy in a supposedly 4star hotel is expected.

I will recommend this sweet hotel to friends coming to Firenze. Love the staff, Lorenzo was so helpful as was Gabriele. Carlos was very kind. All remembered us from our Collette tour a week earlier. Beds were the most comfortable of all the hotels we stayed at during our 2 weeks. The breakfast was excellent varied, and plentiful, as was the dinner we ate at the restaurant on May 18. Wish we weren't always rushed. It was kind and unexpected to have a breakfast to go when we left at 7am. The location was very easy to get to from the train station and walking to the Duoma area was easy.

I'd like someone to show me how to turn on those convenient towel warmers. Ours was on low in Rm 212 w/our Collette tour, but not in Rm 402 the last nights.

Excellent location Huge size of the rooms, very unusual for Florence or anywhere in Italy Delicious breakfast Very helpful and polite staff Multiple lobbies throughout the hotel buildings

Heating of the room was not optimum, but upon request staff promptly provided us with additional electric heater. In our room 'Beatrice' we would have wall mount standing shower, but it was only handheld telephone shower head in the elegant tub. There was no mirror in any of the rooms. It will be nice to have one big mirror for dressing up.

Location was excellent for us, super close to the train station, yet the hotel is in a quiet street away from the noise. It is an older building with a lot of character and charm. The rooms and bathrooms were beautiful, spacious and very clean. Beds were very comfortable. The staff were lovely, welcoming and helpful, especially Giovanni. Breakfast selection was excellent. Overall, we loved our stay at Hotel Albani and will consider staying there again if we return to Florence.

Nothing-everything was perfect.