The owner (Raphaele) received us personally, guided us through the check in process, and was very dedicated and friendly in ensuring that we would be comfortable. We got 1 freshly renovated and 1 older room, which was still decent. Breakfast was good too, not only with a good spread but higher than expected standard of presentation and layout (there was even honey from the honeycomb!)

With some ongoing renovation, there was some construction noise and debris around, but nothing unbearable.

The staff were very polite and helping. The breakfast was super good. The croissants and the pancakes were delicious. There were everything you hope for in a breakfast. We had reservation for a standard room, but they told us since they will upgrade our room to superior with no cost. The upgraded superior room was absolutule beautiful , it had a roof window that looked to the sky. The room was very big and had everything wee need in it. It was very clean. The best thing about the hotel was that the people that worked in reception and the whole staff we very friendly and warm and helping always. They answered all our questions very eagerly and warmly:) Location was also very good. 15 minutes walking distance from the Duomo and 2 tram stops from the Santa Maria Novella Train Station.

We liked everything about the hotel:)

The location…far enough away of all the hustle and bustle of the tourist but close enough to walk everywhere. The room as well as the whole hotel was just spotless. All the employees we met were friendly, courteous and polite. Loved the honeycomb in the breakfast buffet. Also loved the cappuccino that were made fresh and on demand. Would definitely stay there again if ever in Florence again and would and will recommend to my friends and family.

Breakfast was excellent, they had everything one would expect and for every taste. Compared to other hotels, above avereage at least. The rooom had a good size and the location, not being right in the historic center of Florence, was within a walking distance from it. Didnt need to use taxi or other transportation method.

I cant really say anything that I didnt like. To be honest, the hotel provided a very good service in every aspect.

Location was very good to explore Florence one more night before airport departure in the morning. It was so nice of staff to carry our luggage up the steps in entrance and back down for cab in the morning. Appreciated staff calling cab in the morning for airport and cab arrival in minutes. Our room was very clean.

Room could have more space for 2 people. Would have been nice to use our TV if English was available when viewing movies.

It is close to the historic city center and outside the ZTL. It has its own parking lot. The facilities are modern and clean. Bathroom is wide. The coffee served at breakfast is delicious. In particular, I would like to commend the staff, Mr. Raffaele, for being kind and skillful.

wifi signal is weak.

Generous and diverse breakfast offerings, bed very comfortable and bedroom very quiet, very helpful front-desk staff, located near to one of the tram lines and right near the edge of the ZTL, so walking into old-town takes little time. For some really good pizza, try Penta Bistrot three blocks away.

Bedroom furniture a bit worn and felt dated. Due to one-way streets and traffic flows, hotel location a bit tricky to find the first time (definitely avoid trying to find it in the dark: having a good functioning GPS system helps)

- The room was clean -The staff were polite - Breakfast was great and the breakfast service staff were good, fast and polite - Air conditioning was good - The location of the hotel was good, It was a 20-minute walk to the city center.

- The table and chairs in the room are very old and should be replaced - There is noise from other rooms in the bathroom - The bathroom shower is fixed and does not have a shower tray - Water was not charged daily

Our room had a garden view, so we looked out on leafy trees and the spires of the Orthodox church nearby. Nice, because there was less traffic noise. It was hot, so the air conditioning was very welcome. The decor was traditional and nicely done. We did not take breakfast there. The location is nice and there is some limited parking. The staff very kindly let us over-stay our limits on the car park. We walked into the centre, but I wouldn't recommend it for anyone with mobility problems as it's about 1/2 hour.

There was nothing I didn't like.

The location is great, very close to center, 15 minute walk, the tram station is just a few steps away, too, and for a cost of one ride 1.70eur you're in the center in no time. The hotel is clean, the stuff is very nice.

The air conditioning/heating system is so incredibly loud you can't sleep or be in the room while it's on. The shower has a fixed faucet which is pretty unpractical if you're not a huge basketball player.