Excellent location in city centre Palermo, walking distance of main tourist attractions. Safe parking paid extra of accommodation. Lovely tasty breakfast with plenty of choices. Big room, very clean and cleaned daily. Good wifi and facilities, beautiful Christmas decorations. Friendly staff very helpful went beyond expectation to make our 3 nights stay very nice, really appreciated. Grazie!

Nothing

Very rich and tasty breakfast. Very convenient location for walking in the main street of the City. There is an easy bus transfer with 101 and 102 from the Palermo Centrale.

Fabulous stay. Perfect location, wonderful comfortable clean room. Friendly and helpful staff. Amazing roof terrace bar and restaurant. Wonderful breakfast buffet. Absolutely faultless stay, highly recommended.

Location was good - just on the edge of the new and old parts of town. The best part of this hotel was the roof top bar which was a fabulous place for a before or after dinner drink, although on our last night we also ate here and the food was absolutely delicious. Nice staff and of course a great view.

Our room was on the small side and I thought rather underwhelmingly furnished at first but then it grew on me a bit! The hotel seemed quite newly refurbished and our room was kept very clean. It’s noisy and polluted out there in Palermo so needed to keep the bedroom’s double glazed door to the little balcony shut nearly all the time. Breakfast was ok but could improve with some decent fresh bread.

We made this our "base" as we went on a cruise and then DIY itinerary around Sicily. It was perfect cause you can leave your luggage with used clothes with them while you go on another trip. Its also near lots of shops and restaurants. And a good pin location accessible to uber drivers.

Nothing. It was perfect.

Wonderful location, cordial staff, excellent housekeeping, loved our room, excellent value. So many points of interest were accessible from the hotel.

Staffing did not seem to include business concierge services. Perhaps this is more common to hotels in other countries and I was asking too much.

Nice location, the hotel looks new or was just renovated. The room had a nice size and pleasant view. Breakfast was top notch, very very good. Friendly staff as well.

Apparently the hotel had a bar, which nobody told us about. A lot of the information seemed not available unless you asked explicitly for it.

The breakfast buffet was amazing. We liked the Sicilian specialties that are hard to find at home like fresh cannoli, cassata Siciliana, cassata Siciliano al forno, torta di pistacchio and many others both sweet and savory that I don't know the names. I was also able to practice speaking Italian by asking for the names of the various dishes and the cameriere patiently explained the difference between similar items. I heard him responded to other people in English and German. We were upgraded to a room with a view of the quadriga on top of the Politeama Theater. The room was very quiet even though it overlooked a busy street. From the hotel we could walk all the way to Mercato Ballaro and Pallazo Normanni. The room had enough wall outlets for two people to recharge phones, laptops, iPads, and Kindles all at the same time.

There was nothing we didn't like.

Great hotel, perfect location, staff. The best area in the city. Close to the hotel full of shops, restaurants. For sure the best hotel in Palermo

The location you cannot beat, it’s right in the middle of everything. The hotel is grand but I was disappointed in the room, I was expecting more luxury but it was basic but saying that it was nice, the just had higher expectations. There is a roof top restaurant which was over priced for the quality of the food but I guess I paid for the view. The staff were amazing in this hotel, they were friendly and welcoming, they even helped me store my bags whilst I was racing the day of my check out. The breakfast was ‘out of this world’ it was amazing, had an abundance of choice, the waiting staff even boxed up a few Sicilian treats for me to eat after the race. It’s a great hotel in a great location. I will return.

I didn’t like the food.