I have stayed here before. The staff are lovely and welcoming and give very good customer service. The room was clean and comfortable. This hotel is located not far from the town’s train station and about 5 minutes’ walk into town. The hotel has a lovely atmosphere and has character and charm. There is a good offering for breakfast.

The hotel, like any other, has a need for refurbishment and some small improvements in regard to decor. This is due to the age of the property, and therefore normal. I would hope that this would be done with sympathy to the original building.

Breakfast was a little heavy on pastry, but that is Italy, some other things were available, so considering price 11 Euro, fine.

They had a very nice bathroom, But the shower room had nothing to hold on to, it was all tile and from the shower area out to the outside area there was a 5 feet or more path all tiled and nothing to hold on to so big danger of slipping. The work tables could have benefitted from adjustable height chairs.

Everyone we've met from the hotel staff was helpful and friendly. They made us feel welcome, always very patient with our questions, and would always greet us with a smile. The location was perfect -- you could walk to all the most Trento attractions and good restaurants from there. The room was large and the wifi was fast enough.

The parking was a bit of a hassle. The hotel has a partnership with a public parking garage for which you pay 10 EUR per day. For each time you park in the garage, you have to go back to the hotel (about a 5-minute walk) to get an exit ticket so you can exit next time you need your car. Would have been great if they could just issue a multi-use exit card for the duration of your stay. Also, there are no reserved spots for the hotel so it may well be that even in that garage, you won't find a spot. Regarding the room itself, it was mostly good. Some minor points for improvement: the AC may need a refresh (the quality of the air was not the best). Lastly, I appreciate the hotel being pet-friendly :) but our room needed some pet odour neutraliser.

The location is really great and close to the centre of Trento, all attractions are within 10-15 min walk. There are plenty of parking spaces close to the hotel. The room was very spacious and clean, as well as the bathroom. The breakfast was very good and the staff very friendly.

Although the bed was big it wasn't really comfortable. It's a nice property, but for a 4 star hotel it would need some updates (better beds, better soundproofing of rooms...). Still not a bad experience.

The Wifi in room 303 was very inconsistent and weak. I had to rely on my own data. That was mildly annoying. The receptionists were very different how welcome they made me feel. I further got controlled as the only person when I got breakfast, also being the only person not dressed like a business man. I recommend the receptionist briefing the catering staff on who payed for breakfast or control every guest every morning. I felt singled out and did not enjoy starting my day this way.

I stayed only for one night but I was utterly happy with this accomodation. The rooms was clean and modern. The staff was professional, speaking English. The location is just a few steps from the railway station and the city centre, there is a store around the corner. The window shaders were so good that I could not notice the daylight in the morning, also perfectly silent - great sleep! The breakfast was good and appropriate to the price. Nice stay, thanks!

Loved our suite. Great location from which to explore Trento. Walking distance to everything and easy to get to. Staff were very friendly and helpful. Would happily return to this hotel.

Not much, but breakfast was ok with being great. Having some fresh fruit on hand for example would be welcome.

Room and bathroom were large and comfortable. Lovely continental breakfast including some yummy cakes! Good location.

Would be useful to have the detailed parking information and directions available before (there is a separate parking agreement with a multistorey car park around the corner but if you go past the hotel you go around the one way again) Would be good to have some UHT milk available in the room for tea and coffee. You can probably see most of Trento in a Whistlestop day if you are planning a visit!

-Staff were very friendly and helped choose places to visit. - breakfast available -close to train station and various transports -room was larger than expected -free water in fridge

All was good :)

Beautiful hotel in the wonderful surroundings of Trento with views of the mountains surrounding the area. Staff very polite, helpful and very pleasant. I would recommend this hotel to anyone as it is near the town centre but is in walking distance near to the station.

The Wi-Fi is problematic - whether that has something to do with he mountain region, it could be the case as I visited Merano with similar issues.