The rooms were nice, overlooking a canal and close to Cannaregio area.

I think they could improve the services provided by the staff. They close the reception for a few hours in the middle of the day and we had yo take our luggage out hours before we left to the airport. I understand if this was late at night or early morning, but in the middle of the day it was a bit annoying.

Quiet area, away from main tourist attractions, but close enough to waterbus network. The waterbus service, (which is different from the Venice transport buses), from the Airport 'Orange route', stops quite close to the hotel. Small supermarket fairly nearby. Nice room. We bought the two day waterbus pass, which we used a lot! We also joined the 'Guru' free walking tour on our first day and discovered all the little known back streets and history. Venice main tourist areas are incredibly busy, even at the beginning of May and the waterbuses can be very crowded. But if you chose your timings carefully, it is a truly unique and amazing place to visit.

Our bed was an old spring , rickety one which was uncomfortable and felt like it might fall apart any minute!! There is no kettle. Apart from that, everything else was adequate.

Good planning of flat, great location

Apartment is heavily used … need maintanace and some cleaning… shower door is broken… 1 more coffee cup would be great (we had 1 for 2 of us)

Location was excellent. Apartment was very comfortable and team in charge of the property is very hospitable. They went out of the way to help us check in (our train was delayed beyond their working hours). Would love to come back and stay again.

Check-out time at 10:30 AM is too early as we don't want to rush or enjoy that day on leisure when on a holiday. Also, the luggage counter is closed from12-2 PM so it is a hassle to carry it along if you want to withdraw in this time slot. The Air-con is only in the main hall with a fan in the bed room.

Thanks for the early check in - we got our keys at 12:00 and didn't have to wait. The apartment is huge and looks much better than I expected (looking at the photos). It was very comfortable, there is a washing machine and ironing facilities. The hotel is located in a quiet neighborhood.

A lot of dust on the bathroom vent and on the lower shelves in the wardrobe - these places are probably rarely looked at. Otherwise the room is clean. There can be mosquitoes (there is a canal nearby). Electric Insecticide is available, but it would be nice to have a couple of mosquito repellent plates.

We liked the location, close to the railway station and the water buses. Accom had plenty of room which was appreciated. Also close to a lovely canal that had plenty of eateries and places for a drink A bonus was the washing machine- came in very handy Staff were friendly and helpful with lots of information Bed was comfortable but still can’t get used to pillows in Italy 😀

No ones fault, but it was a bit dark with the shutters and being on the ground floor it was difficult to have the shutters and curtains open to let in light, as people could see in, but we managed

A fantastic place, the location is 5min from the train station and it has very easy access to main streets in Venice. The area was more residential and quiet, away from the crowds but also within minutes from a main canal with water taxis and bridge leading to shopping street. The staff were very polite, helpful and spoke excellent English. Our apartment exceeded our expectations- it was very spacious, clean and tidy, it had a whole kitchen fully equipped and ready to use. We stayed in January and the place was very warm and comfortable. Truly an absolute gem for a family vacation or chill stay.

Our apartment was on the second floor with stairs to take, if you're not comfortable with stairs perhaps request an apartment on the first floor.

Great location. Very welcoming staff. Allowed us to leave our luggage( within office opening hours)

Sofa bed material was shedding

A short walk from the train station, groceries, good restaurants (enjoyed Al Parlamento) and the main walking route, this quiet apartment next to a canal is in a wonderful location. A bit dated, but well maintained and much more spacious than we expected. Has all the basics and we appreciated a clothes washer (+ drying rack, lots of room to hang clothes). Big bed was comfortable. Staff kindly let us stay an extra day and gave us advice when an unexpected health issue arose. Overall great hospitality and a very comfortable stay!

Lights were on the dim side, but there were lots of them.

The location close to the train station and grocery store was excellent. The rooms were quiet and the bedroom was especially nice - it was well separated from the rest of the apartment with no lights shining in to disturb. The shutters on the windows keep it dark and quiet. Very very peaceful and an excellent night's sleep which after a period of travel is very welcome.

Be aware that the internet isn't available but they do tell you that in the description. Using the phone as a hot spot works early in the morning but later in the day not so much. This isn't a negative if you want to be free of electronics for your stay.