The hotel and its surroundings are wonderful, offering my family and me a truly relaxing stay. I would also like to express my heartfelt gratitude to the hotel team and the staff at Semonto Rest Stop for their assistance when my family and I missed the bus back to Fukuoka. We were feeling lost and helpless due to the language barrier and difficulty finding transportation to Fukuoka. The hotel kindly sent an English-speaking staff member from Semonto Rest Stop, who helped us with all the necessary checks and communication. Thanks to his support, we were able to board the last bus to Fukuoka with ease. I am deeply grateful and appreciative, and words cannot fully express my thanks.

The breakfast and dinner menus would be improved if they varied on alternate days for guests staying more than one night.

Liked the open air onsen. It was snowing that morning, it’s really beautiful. We liked the room very much.. had the mixed modern and tatami room. It’s really very nice and big. Comfortable for a family of 4-5. Good parking spaces.

Quite disappointed with the buffet spread. Not much of choices. Sometimes plates were empty, and not refilled. Has limited tables to accommodate the guests. Only have one coffee machine and the queue is very very very loooong.. they should really do something about this. I think there are shortage of staff as well, as tables are not cleaned immediately after diners left. The staff are also not friendly, especially the one at the entrance. Not sure why.

it's a place more convenient for self-drive although they do have a fixed shuttle timing every day to fetch check-in customers. it was kid friendly and we could even find baby yukata for our 2yo toddler complete with shoes that fit her feet too. stayed in the new wing which was clean and had a lovely view as well. dinner buffet was also provided but it paled in comparison to our onsen hotels in hokkaido. one thing great was the free flow alcohol which many evidently enjoyed. they also had an ice cream machine. stargazing event was lovely, but do take note to dress warmly (some guests decided not to go out of the hotel due to the strong winds).

the stargazing briefing was about 30 mins and it was entirely in japanese with no english subtitles. the front desk staff who attended to us was a little slow and long winded when explaining everything especially since we reached at 6.40pm which was nearing dinner time of 7pm. they did not lay tatami for our room (whereas our hokkaido experience led us to think otherwise).

Beautiful hotel surrounded by lovely views. Friendly staff. We got an upgraded room in new wing, very spacious room by Japanese standards. Perfect stay. We were told you can do start gazing on clear nights.

Half board included was buffet dinner and breakfast. It was very good but was expecting the dinner experience to be more the traditional Japanese style dinner. (Just my personal preference).

The room comes with a view to kill. You can see the whole Aso mountain range. It is also quite spacious with modern design which I like. I came back just for this

The buffet meals. It is really the worst part about this hotel. Services at the buffet was poor too. Food quality and variety is the main negative factors else I will be back again and again. The good part is free flow of alcohol,so only those who loves to drink will benefit from this.

We got a room in the new wing so the room was fantastic. The onsen was simple, no frills. They have an indoor and outdoor onsen. Free coffee, tea and beer from 3 to 6pm in the lounge. Buffet dinner was good, free flow of drinks and alcohol. Interesting star gazing experience organised by the hotel staff in the evening.

Nothing!! Maybe just that the indoor and outdoor onsens were in two separate locations. But other than that everything was really good

The location and view of the hotel was outstanding. Also the outside onsen are very nice. Our room was located in the newer building, with view on the Senomoto highlands and mount Aso, and it was very comfortable with an amazing view. We received a free upgrade :)

The women inside onsen have no view as the windows are covered in blinded stickers.

Fantastic view. Room is big, clean and new. We were very impressed with the service provided by Rohit. He was patient and extremely helpful. His courteous service made our stay so much more enjoyable.

We were dissatisfied with the room with the onsen as it did not come with bath or shower facilities.

The open air onsen, the spacious surrounding and the scenery.

The star gazing could have been presented with English (eg English annotation on the slides) so that travellers from other countries can join the activity. Otherwise, it is better to indicate clearly on the signage that this is only in Japanese.

There is an outdoor bath where you can view magnificent stars. Front desk staff are fluent in English. Breakfast and dinner is a full buffet with free flow of drinks

There is an old wing and wing. Be sure to ask for rooms in the new wing