Room - Great view to the airport. Very well cleanned and settled up in a very cozy feeling with Japanese style furnishing. Great level experience! Onzen - As an onzen in the airport, it is good enough. Recommend for sure but you cant compare it with a natural onzen for sure. Food - I had the breakfast there and the quality is great. Great service as well. Will be better if the seats can be more seperated with others. The top roof bar has great enviornment and very delicious food in delicated plating. Something Special - Arrived very late for the night and we were starving. The top bar showed that it is closed but the agent helped us get the food outside the operation time. Thanks!

Nope. The greatest one I had in Hokkaido. Better if cheaper lol

Stayed here as I thought it was the only hotel located on the airport premises, as had to catch a bus from domestic terminal to ski fields the following morning. It turns out there is a cheap hotel located at domestic terminal- but I'm so glad I found this one- located in International terminal - as once I got there it was pampering all the way! Service was to a high level with a dark/ seamless aesthetic . Every detail carefully considered and presented, with modern, large sized rooms, large, comfortable bed, new bathroom with quality fixtures. Onsen was fantastic and 24hrs. Breakfast was perfect- I only wish I had more time to enjoy it further. The cigar bar was stylish and convenient for a late night dinner and cocktails- next time I'll try a margarita, seeing as the staff adorned badges stating "tequila master". I usually go for budget or ryokan hotels when in Japan, but it's always nice to splurge on one expensive (to me) hotel after a long flight. Would stay again.

This is delightfully designed hotel, calming and quiet with what seemed like triple glazed windows looking out to the aircraft taking off without any sound at all. Everything is ergonomic and every switch and facility is where it should be. If only all hotel rooms were so thoughtfully set out. there is some beautiful architectural sculptures and Japanese style reflection ponds and a really nice zen feel to the place. Would definately recommend staying there if you need to break up your trip out of the ski fields.

Nothing, not sure if there was a gym or a pool or an onsen, didnt have time to check.

This is a fabulous hotel to chill for a night before heading elsewhere. The rooms are extremely large compared to others we’ve stayed in in Japan. The rooms are so sound proof you do not hear the planes and the blackout blinds are exactly that - complete blackout. The onsen was lovely. We didn’t eat at the restaurant as the hotel is in very close proximity to the shopping centre at the Chitose airport (5 minutes walk - all within the same complex).

The facility and the room were both very modern and easy to use. The room we booked were a little pricy but it was worth the money. The beds were very comfortable, aircon was stable, and sound control was done very nicely. From the window, we could see the airplanes/fighter jets taking off and landing, which added to the excitements during the stay. We also enjoyed the hot spring bath. It was within the airport terminal building so shops were easily accessible without having to go out to the winter cold!

Nothing. We enjoyed the stay very much.

One of the best hotels in Hokkaido, with a spacious room and modern facilities including in house onsen. Excellent staff.

Restaurant dining requires prebooking which was not suggested before we arrived. The hotel is difficult to find from the domestic terminal as it is at the very end of the international terminal and not well sign posted.

I visited Portom close to the airport to have a relaxing day before returning home, and I could feel that a lot of attention was paid to customer service from the moment I checked in. I am very grateful to Ms. Kim for her kindness in explaining the unique hotel interior and facilities that are not found in other hotels and guiding us to the front of the room. Also, I contacted the desk for first aid kit at night, and they prepared it without any delay. The hot spring facilities that we were able to use throughout the evening were excellent. The breakfast was very thorough and there was a lot consideration for customers. Overall, it is more expensive than other hotels, but it is well worth the experience.

There was nothing disappointing.

Everything about the hotel was excellent, right from the start at the entrance. Quiet, beautifully lit and decorated with plenty of space. Staff were amazing and professional. Location was perfect for our 8am flight. The room settings were controllable via ipad on the bedside table. The beds were perhaps the most comfortable beds we’ve every slept on. Double the price of our stay budget but you get what you pay for, quality stay.

If anything it was way too spacious so getting around was rather tiring for my elderly parents^^; wifi was on the slow side so we just used our data

Everything exceeded my expectations. From the staff who greeted us when we stepped out of the elevator, to the welcome drink of sake and juice to the staff who checked us in and the staff who orientated us to the room facilities. The most surprising was the airport trolley placed outside our room for our convenience when we check out the next morning.

Nothing at all

It sounds crazy but the lighting in the property is amazing, as is the on-site onsen! It’s dark and super relaxing as well as pretty empty so it’s the quietest hotel we’ve ever stayed in. For multi day trips in Hokkaido, I really recommend staying here the night before you depart, it’s in the airport so super convenient and absolutely relaxing.

There is no room service so you either have to get your dinner at the bar on the 8th floor, one of the restaurants, or at the Lawson.