I really like this hotel, it was clean, in a great location and the staff were really friendly. I arrived way before check in and I was not feeling very well. They could see my pain and gave me a room straight away without waiting for hours. I really appreciate that! 🙏

The shuttle bus to the airport does not start until 6:30 am so if you have an early flight it is not very convenient. Especially because they will not arrange a taxi for you. Apparently there are more tourists than taxis and cannot ensure that it will come. So be aware of that!

A great hotel for staying at before flying home. Friendly helpful staff on the front desk, and it was a huge bonus to have the lovely driver on the airport shuttle bus take care of my bike box so well :-) he even went to fetch me a trolley at the airport when we arrived - so kind!

It's a great pity that booking.com don't have leeway in their booking system. I had to change my flight to go home earlier than planned, and even though I rebooked for 2 nights, Booking.com wouldn't refund me my first booking. It really puts me off using their booking system in future.

Great Hotel. We liked the location near New Chitose Airport. The staff were courteous and also offered us an upgrade as we were staying for 2 nights in two separate itineraries. The hotel offered free parking & is close to many shops in the neighborhood. We liked our stay at the hotel.

We thought the hotel could provide temperature control in AC units inside rooms. Our room only had the controls for the Fan Speed and no option to put on Heat. The Cooling/Heating was centrally controlled based on season. In June, the AC mode was On, hence there was no option to put Heat on. It caused some inconvenience for us.

Staff was wonderful and helpful, absolutely everyone from the receptionists to the shuttle driver were amazing, thanks very much! The hotel is comfortable, clean, and supplies everything we needed for a short stay. Even drip coffee instead of the dreaded instant, wonderful! Good toiletries in the bathroom, solid wifi. Nothing to complain about.

Perhaps think about European travelers and have a few electricity adapters handy for lending at reception. We could not charge our computer bcs it has no usb and reception did not have an adapter to lend.

The property is located in an accessible location that is relatively close to the JR station. The laundry room is very spacious and has 2 full bookshelves of manga (if you’re a manga fan, it’s a good way to pass the time while waiting for your clothes to wash). They also offer a free shutter bus service to New Chitose airport. You can reserve seats during check-in.

As I stated in the 3-bed room, the bed area felt slightly cramped. However, the room is still quite spacious overall.

I appreciated the the breakfast and the airport transfer the hotel provided, Good breakfast we love it. The driver was very polite and very on time.

The room was to tight for the family with kid , we have 4 people and we booked the triple bed for 3 adult and 1 kid . the room would perfect for 2 single bed but once the hotel added 1 more single bed to the room to make it like triple roomtype so the room very tight there was no space to walk to sit or unpack the luggage, but It's not a big deal for me because we stay 1 night just for getting to the airport on the next morning.

price, service, and location

Just be aware that they only have airport shuttle available from hotel to airport. NO shuttle available from airport to hotel

It was about a 15 minute drive from the airport to the hotel, which we easily organised via taxi. Although we got there quite late in the evening there was no issue with checking in and there were quite a few restaurants to choose from within a block - walking distance. The room was as pictured and spacious enough. Everything was very clean. The free shuttle was used the following day to drop us at the train station rather than airport collection and all ran very smoothly.

Friendliness and co-operative of the staff according to my inquiry with storing my luggages and booking the shuttle bus to the airport. I also like the location that is in the walking distance from Chitose station, 2 stations away from CTS.

In-room aircon is not be able to control the temperature. I visited during summer and I need to open window to get some cold air outside in. Thankfully the temperature outside at night was acceptable.

Near to the airport. I would strongly recommend travellers to spend the last night at this hotel so that you can travel hassle free to airport in 10 mins. They even provide free shuttle to airport which is even more convenient when you need to catch an early flight or depart at 6.30am.

There's no drive thru lobby for the travellers to drop off their luggages, especially those who came in with bulky items. It's crucial to drag all these luggages to lobby all the way from the main road during winter (snowing).