The property was really good, the view from the room was really good too, you can see from the left Lake Kawaguchiko and on the right Mount Fuji. The onsen and provided breakfast were really good too. Nice and quiet place.

Didn’t like the property where they don’t check their emails regularly and communication has been poor. The guy’s name Kajiwara at front reception has particularly rude to non Japanese speaking guest, there was a confusion with the booking.com for the number of people booked for the night and he didn’t offer any help to resolve the issue until one of his colleagues took over and help me dial the phone number to booking.com in Japan. Booking.com understood the problem and rectified it with the hotel and we managed to check in after 2 hours at the reception.

The hotel was right on Lake Kawaguchiko. We jogged along the lakeside walking path at sunrise and found some beautiful views of Fuji-San as the day began. The room was well equipped and the Futons were comfortable and the staff was courteous.

Our bathroom drain was somewhat plugged. The tub drained very slowly and backed up into the floor drain of the bathroom. Onsen on the premises not available for us as we both have small tattoos. The hope the Japanese hospitality industry evolves away from this custom of excluding tattooed guests

A basic Japanese room with an excellent view. The restaurant needs to be booked up front so we didn't try it.

A pickup and drop from the station is included, but available only during certain times of day.

Room was very spacious. Facilities were excellent. The futon beds were very comfortable. Great location on the lake with an excellent view of Mt Fuji, weather permitting!

Lack of onsite dining and distance from the centre of town with other dining options. The challenge of getting into and out of low set futon beds for older, unfit and unflexible westerners!

The location was excellent, very close to the lake and all the other important locations near Mt Fuji. The room was in traditional Japanese style and very clean and comfortable. We had yukatas in our room and all the necessary amenities. Cleaned everyday. The hotel had an onsen which was super cool - one inside and one outside. We could borrow for free the yukatas for the onsen.

Wish the transfer was all day because it never fit us and we had to order taxi. It was a bit old so maybe could be renovated but it was super clean tho. One man from the staff on the night shift was very rude and not welcoming at all, however the younger staff during the daytime was very kind and helpful.

The staff was so professional and polite. They were willing to help guests the best with a smile :). the location is near Fuji Mountain View from the back of the building, and you can walk to the side of the river park to enjoy the view. I loved breakfast and the onsen's quality. I used their onsen services all 3 nights and they seem to have good management with cleaning the tubs, and residents approve of it

If you visit here during winter please beware of the coldness in the room. I bet you can't blame them because it was old Japanese style building.

Japanese themed rooms

No drinking water in the room or in the lobby

I love a property with a hot spring. Beds were comfortable (but pillows - as elsewhere in Japan - were horrible).

Despite an extensive size, the hot spring has very limited facilities: one indoor pool and one outdoor pool. There is a second outdoor pool that obviously hasn’t be used for a long time given the presence of fake turf and a seat in it. No cold pool, no tepid pool, no saunas. Very disappointing. Meals were extremely overpriced at the restaurant, so we didn’t bother. As it happens there is an awesome bakery just down the road. The property is very dated.

I really am happy with how traditional this Ryokan was! I knew what I was booking before I arrived. I was surprised with how old the place looks but that added to the immersion of a traditional Japanese ryokan. I felt like I went in time to the good old days. I had such good memories here even though we only stayed a night. You get traditional clothes and the robe to put over the yakuta. In the morning it’s a traditional breakfast with lots of small seasonal dishes. I really wish I stayed longer here. I constantly look back at this hotel and the night we stayed. It’s so dreamy and it was my favorite hotel by far! It’s old and dated but the experience is worth it.

I didn’t like that the onsen wasn’t available to use in the morning. Some Indian staff said we couldn’t use it when clearly on paper it said it was open at the time we went.

The staff gave us a far superior room when I queried why my request for a Fuji view had not been granted. The room was newly renovated with a superb bathroom/separate wc. The view of Fuji and part of Lake Kawaguchiko would have been fantastic had Fuji come out from the clouds in those two days but this was not the hotel's problem! The hotel is right on the lake and walking/riding the lake each day was a highlight. The onsen was fantastic especially the outside bath with the rain falling on your head as you bathed in the hot water.

The window was quite small.