The room was very clean and someone from the Hotel accompanied us to our room upon check in and showed us the facilities in the room. Our room was facing the lake and it was a beautiful look out to Lake Kawaguchiko. There were 2 onsen baths, one in the basement and another on the 7th floor. We had a really relaxing bath, with clear instructions as to how to use the onsen. We also tried out the massage in the hotel and it was not too bad. The souvenir shop had a wide variety of goodies which is worth getting. There is also a hotel shuttle to and fro to Kawaguchiko bus station. The hotel also responded to all our queries online, before we arrived and they were very prompt. Overall, we enjoyed our stay at the hotel. Highly recommend!

The view of Mt Fuji was somewhat blocked by some housing in front, even on the top floor. We wished we had more time to drink our green tea but it was taken away in the evening. Wish there were some green tea bags in the room.

1. The room was nice and clean. Everything was set ready for us. 2. The staffs at this hotel were extremely friendly. They showed as around and explained everything in our bedroom and the hotel facilities. 3. The hotel facilities was perfect, they had a grand entrance with comfortable seats and importantly the large onsen. There was one onsen that could see Mount Fuji which fulfilled our wish.

1. The price of this hotel 2. The set dinner and breakfast. It wasn’t the best.

Meals were excellent and they fulfilled my meal requests eg no sashimi etc Good location with the free shuttle bus provided, directly facing lake kawaguchiko, it was raining and couldn't do much visiting hence grateful for the lake view from the room. Used public onsen and 2/3 times I was able to use it alone during non peak hours such as 11am and 3pm, did not need to use pte onsen that comes with extra cost 3300 yen for 50mins Love the modern amenities within the tatami room such as water dispenser, air purifier, warm toilet bowl etc This hotel also has everythg such as cafe at 2nd floor, shoes washer, washer and dryer (B1) etc

Kasuitei Ooya is a wonderful experience for any traveler!!! The rooms are impeccable, the food delicious, and the Onsen was perfect! The views of Mt Fuji from the observatory deck were amazing!!! We had the full on Japanese experience with dinner served in the room…it was the highlight of our trip!!!

Great onsen hotel. We stayed in the tatami floor room that had a view of Mt Fuji. It was beautiful sight to wake up to clear autumn skies and Mt fuji in full view. We organised drop off and pick up from Kawaguchiko station with the hotel which was convenient, however the stations is only a 10 min walk and we enjoyed a leisurely walk exploring the shops along the way as well. The hotel is right in front of the lake which was quite scenic and felt serene especially during sunset and sunrise. Would recommend using both B1 and Level 7 onsen, both with great views. We made sure to use the onsen every night to relax after a long day of sightseeing. The traditional breakfast was delicious and was different for the 3 days we stayed. Overall would recommend this hotel, it was great experience for us and would come back again. Staff were professional, hospitable and friendly and communicated well with us.

Nothing.

The room is beautiful and big. I was lucky to get a room with Mount Fuji view though I was unable to request for it. There was sufficient pantry items like hot water and cold water. The room has humidifier which is very important for cold and dry weather in Japan. Hotel provides transport to/fro Kawaguchiko station for check in and after check out. You can contact the Tourism center service staff to help you call the hotel. Hotel is very near to Panaroma Ropeway. It is also near a convenience store and some eateries nearby. Bus stops nearby too!

I didn't realise the breakfast is a standard meal, not a buffet. During check in, the hotel staff did ask us if we have any allergies so I did not think too much of that question. We had a beautifully set up breakfast, served with salmon, crab soup, marinated squid, side dishes, grilled bacon. However, my hubby does not take seafood so he had very little to eat at breakfast. I think the hotel can provide of checklist of basic food preference if they are going to offer a standard breakfast set. I think it is good to offer basic meat dishes like chicken and perhaps shokupan bread with some options of spread (azuki, cheese).

Everything is perfect. The location is great and you can ask the hotel to pick you up at the station. The room is equipped with everything you need. Staff were friendly and helpful. The bus stop, no. 8, is very close to the hotel. Also you can walk to the ropeway within 5 minutes.

The breakfast was traditional style with a lot of side dishes, so there were something that were not to our tastes, and a little bit too low on protein from meat. But I like their meal hall and the veggie side dishes were delicious. We have food allergies and told them in advance, and they could accommodate quite well. So all in all, it was impressive.

Old establishment that has been well maintained. There are two onsens, one at the basement and one on the top floor. The one on the top floor was rather small and can be uncomfortable if there were three or more using it. It doesn't face Mt Fuji but you can see the lake from there. The basement one was spacious and luxurious. I had a room that overlooked Mt Fuji, so we could see Mt Fuji during sunrise and sunset. It was great. Breakfast was Japanese style and was ok. Room was spacious and the toilet was separated from the bathroom. I loved the Japanese style room but my mum didn't, so it depends on personal preference. Although there are a few restaurants around the hotel, they are mostly closed in the late afternoon, but we managed to find one ramen place open into the night nearby that also served set meals with udon or rice. There's also a rather new self service laundry place nearby. The hotel is near the cable car station, about 5 mins walk, so I'd recommend getting up early and try to walk towards it around 8.30am as there'd be a queue even before it opens at 9. It's worth the wait. There are buses passing by the hotel but during peak tourist periods like spring and autumn, the buses are always packed. Hail a taxi instead, the price difference isn't that great if you are travelling in a group of two or more. At the hotel they can get you a taxi. Don't bother taking the bus if you are coming from the train station. The ten mins walk would probably get you to the hotel faster.

The hotel exceeded my expectations. The staff was very accommodating and friendly. The shuttle arrived promptly to pick us up from the station. The hotel was very clean and quiet and had a nice view of the lake and Mt Fuji. Dinner and breakfast were served in traditional Japanese style. We weren't expecting dinner to be multi-coursed; but everything was delicious. I also like that there is an option for a private bath for an extra charge. I wish I could've spent more time in the hotel; but I definitely recommend this place if you visit Mt Fuji.

n/a

Location is very near to red bus stop.close to ropeway and just on lakeshore. Our room has Mt Fuji view which is magnificent. Breakfast was excellent with good variety of dishes.

It seems the mattress was a little thin, I'm a side sleeper, it's not very comfortable with the pillows there. Not a lot of dinner options around except maybe a Lawson's next door...