It's a pet friendly hotel but very well kept and clean. Staff very nice and helpful.. They bothered to message to confirm if I had a pet along. If not then they allocate a room not occupied by pets. No smell of pets nearby at all. The public bath was nice n cosy. Room was comfortable n big with separate living room n bedroom.. enjoyed although only 1 night... Coin laundry was a great help. But need buy the detergent fr front desk..or bring your own.

There seemed to be a smell all over the hotel, like from the exhaust of a car ...otherwise nothing to complain

Breakfast was simple but absolutely delicious. Staff were friendly and even offered us snow shoes and kids toys to play in the snow The onsen experience was unique, bare in mind the onsen between male and female switches daily Staff also made the effort to cater our dinner last minute as it was snowing heavily outside

We stayed in the family room (6 pax) and would be nice to have individual shower rooms to cater for the young kids/senior citizen. Nevertheless, the lack of individual shower rooms gave us the opportunity to experience the onsen/public bath which was nice.

The breakfast was delicious. It is buffet style with Japanese food (e.g., fish, miso soup, rice, vegetables). There are not other breakfast options near the hotel so it is recommended to reserve breakfast. The fee was 1100 yen which was a great value.

To be honest the non rock onsen bath was a little underwhelming, but by no means was it bad. It only had one outdoor bath while the other one had two, which was nice in case you do not want to disturb others.

- Breakfast is good and well-priced. - Hot Spring are the best ( guys (male) think the temperature is a bit too high, really suitable from my perspective). - Great free shuttle bus to nearby ski resort and the station. - Really friendly staffs and easy to communicate through English (in whatsapp) - Provide several unique Japanese sake, great experience for people want to try as many type

- Far from station (but they will pick up) and far from any convenient store (but the host also drop us off at one) - In-house rental's equipment are very very very old (wouldn't recommend to rent here)

Great service by staff. Pick up and drop off to the train station included. Courtey bus to and from the ski centre included. Beautiful onsens for men and women on ground level and private onsen we could book on the roof terrace. Ski and snowboard hire on site for a much cheaper price than the ski centre. Very friendly and helpful staff even though their English was limited. Felt very traditional and cosy. Big comfy beds as well.

Bathroom was quite small and clunky, but we managed.

Staff were very friendly and went out of their way to accommodate us in every aspect - picking us up and dropping us off at the train station, calling a taxi for us, etc. Also love that they have different pillow materials and varying degrees of softness/firmness for you to choose from (first come first serve), ensuring a good nights sleep.

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A beautiful traditional style Ryokan, so clean, comfortable and beautiful. The staff were incredible, especially Miki at the front desk, she did everything to assist us and beyond. Also Hoshino san, also helped us with additional requests with the shuttle as the township was very busy - we are VERY grateful for your help and friendliness.

The staff were very kind and helpful. They picked us up at Echigo Yuzawa station when we arrived and kindly gave us lift back to the station when our trip was over. They also gave us a lift to the Ishiuchi trains station when needed. They answered all our questions and helped us booking taxis. The ryokan is very well mantained and has wonderful views of the surrounding mountains. The breakfast has plenty of good options. The ofuro and the onsen are small but comfortable. All in all a very nice ryokan.

Clean and very well kept, a charming property with modern amenities, close to ski lifts and very helpful staff! We highly recommend their Junior Suite, it is spacious, with a semi-open air private onsen, a washing machine and even a massage chair! Perfect for couples, or a small family. Staff were extremely accommodating to our requests throughout the stay.

Superb experience, we travelled to Echigo Yuzawa for 大地の芸術祭 Echigo Tsumari, to have better explore of the Event, we selected this hotel. The hotel provided a superb services, includes station pick up and drop off. Everything is great. The buffet breakfast is bery good.

Nothing, all very good.