The view from my room was breathtaking, room very spacious and elegant, even though a bit old interior.

Room smelled like someone was smoking in that room many times... you know that smell if you are non smoker. Airconditioning settings are low medium and high... no temp choice and even after whole night on high it was kinda warm in the morning and Sept is not really hot season. Room 936 if anyone interested.

We travelled for our anniversary and were upgraded to a mountain view room and it was everything you could ever imagine! The view was something out of a movie 😍 and the room was nice and spacious. The location was great, not far from the train station and the town is small enough to get around

The restaurants weren’t open for dinner when we were there, but the shuttle bus takes you into town and there are many options there

The room was large and the view terrific. We enjoyed the very clean and well established onsen right in our own tower building. We used it daily often twice. The location in the mountains accessible to the town was a great joy. The ski hill was fun and has sufficient challenge for both intermediate and expert skiers. We enjoyed the shuttle and used it a few times. we also liked that there was a gift shop in the building. But the biggest surprise was the complimentary lift tickets. We enjoyed the convenience of the rental shop with friendly employees and having tickets with the room was appreciated.

Some issue with the breakfast: The Breakfast had variety but this variety repeated iteslf every day. The eggs and many other dishes were served cold. And the scrambled eggs were not real. Not sure how they were made but low quality. Also. the coffee was too strong and no option for a hot latte'. Also, there were no quality restaurants open at lunch. While we did ski in the morning, we took long lunch breaks and wanted a decent sit down lunch venue. Non available in the large hotel. Also, the shuttle shut down early at night which while written in Japanese. was not well communicated to English speakers.

Everything was exceptionally good - room, staff, cleanliness, view, value for money. One the best hotels ever, except for one thing.

For such a big beautiful hotel the eating opportunities were pretty poor. At night it was buffet only. In the morning I only wanted a cup of coffee at 9:00 but was told I could only have it if I ordered the breakfast buffet. This was surprising to say the least.

We stayed at the NASPA New Otani Hotel to go to the nearby Kagura Tashiro Ski Resort for our last skiing trip of the season and we were extremely pleased with the hotel. The room was spacious and spotless clean. The beds, pillows and comforters were super comfortable, the shower was amazing (rare in Japan, since they don't really have a shower, just the hand held piece, but never a real, over head shower) and the Wifi worked without any issues (I had to take work/business video meetings in one of the evenings we were there, so I took my Macbook with me and my meetings worked perfectly. The breakfast was excellent too. We look forward to visiting during next season when the NASPA ski resort is open. The highlight of our stay was Pingu, the hotel's character/mascot! So, so cute!! He can be seen everywhere in the hotel and I was so happy to purchase a Pingu megurumi (stuffed animal) in the hotel's souvenir shop! Really, really recommend the hotel for all skiing trips in the area!!

Nothing, everything was perfect.

Breakfast was delicious and the staff were helpful and friendly, my room had a gorgeous view to see the sunrise and flower garden! The dinner was delicious too! I love it. My friends had tattoos so we booked a private onsen to experience. We live it. There are yukata you can wear while you are in the hotel !

I went on a weekday so I understand that most shops or restaurants are closed. I wish to book this hotel during the snow season so I can snowboard in and out. also, the room temperature is a bit hot for me to sleep.

Great location for ski in ski out. Room were very nice size for a family. The view of the mountains from our room was beautiful to wake up to all the snow on Xmas day.

I didn’t like that even tho you pay a pricey amount to stay at the resort, you still need to pay to swim in the pool and play in the kids area.

The hotel had a shuttlebus from the station. That was great because we had a skibag with us. Next time we will send the skis one day before we arrive. The hotel is big, it has a shop, onsen. We tried the private bath, it was great with western style. Yamamoto has a desk at the hotel so you can easy leave your ski bag and send it to your home. The will help you to fill in the forms.

The beds were very hard, two nights is ok after that it will be to hard.

Convenient shuttle bus to take only five minutes to NASPA New Otani from train station. The room was very clean and comfortable. Onsen was great. Both buffets, dinner, and breakfast were delicious. We enjoyed our stay and will visit this very nice and friendly hotel again if we are in the area.

View was very good. Hotel is close to the Main train station and there is shutter bus from hotel to the main station for service.

The resturants in the hotel is not open during my stay.