It's all self serviced so be prepared to not have a staff there. We had no problems with this though. It was run so efficiently. The location was great and walking distance from the bus stop. Anything under 30-40 minutes for us, we walked so it's hard to say for others who aren't as fit or willing to walk.

I'm assuming you can't leave luggage there to store, but there are always lockers at stations so it didn't bother us.

The property is well-maintained. Free car parking space was provided. Good location - very close to Peace Memorial Park, not far from other attractions. Quick communication with host. Free Wi-Fi.

The first room we got assigned was really smelly and poorly furnished, air con didn't work either, but host swapped the room once we messaged (happy with the outcome). The rooms are very small, so may not be suitable for long stays.

Spacious, comfortable bed, air conditioned. E-bike station below accommodation.

Location was a little far from train station and local attractions. Not many food places nearby.

Great location for the museum, 20 mins walk. Clean and all the facilities available.

No smart TV but we didn’t spend much time in the room anyway.

Clean comfortable location no problem quiet

Nothing

Very nearby to shirakawago

Price was high

Location

No staff so bit of an annoyance specially if we need to throw out garbage

Is not Air conditioner in the pass to the toilets

It was close to Peace Memorial park. Good smart TV.

It was worned out. There is a glass coffee table in the middle (hazard and not enough room around). The bathroom floor had a few bulges (water infiltration). The mattresses were very hard, you could feel the springs popping out.

Nothing

We were sold a "non-smoking" room but when we arrived we were immediately met with the smell of smoke from the previous customer, despite a sign on the inside of the door saying "non-smoking". We asked the property to reallocate us to a room that did not smell of smoke, and they were unable to do so as the hotel was fully booked. We then realised we would need to arrange alternative accommodation as we did not wish to endure the smell of smoke in the air and on our clothes for 2 days, so we had to clear our evening plans to sort out the issue. We found an alternative place to stay and travelled there at additional expense. The hotel refused to refund us, saying the room had been cleaned - but it is obviously not possible to remove smoke from the air by cleaning a room. Booking.com was also incredibly unhelpful and refused to refund us for our stay, so this would make us very hesitant to book with Booking.com again as their customer service says they will reply in 24 hours but they are much slower than that, and are not motivated to help resolve issues caused by their providers.