great location - supermarket, red line bus stop, and lawson all nearby/within 5min walk, also not too far to walk to kawaguchiko station; nice breakfast included; quite room with functional heating and nice shower; free shuttle bus to and from the station; helpful and friendly staff; super quick self check-in and check-out; it basically has everything you need

check-in is 4pm and can’t be checked in early even if the room is ready which is a bit late and inflexible; also check-out is 10am which is a bit too early and there’s no free hotel shuttle bus between 10.30am - 3.30pm so if you need to go to the station/hotel during this time you’ll need to either walk for about 20-30min or take the red line bus

1. I discovered assistance for English. 2. The procedure for checking in and checking out was extremely straightforward. 3. The location is very convenient. As a Muslim, I found a halal food restaurant and a mosque nearby, and the hotel is in close proximity to a shuttle bus stop.

1. I had anticipated a dim light option in the room. 2. I expected to find a toothbrush and toothpaste in the room, but they were actually available at the hotel entrance, which I was unfortunately not aware of. 3. The water tends to easily spill outside of the bathroom during a shower since there's no barrier or threshold at the bathroom door.

A big hotel so it seems as they provide buffet breakfast to all guests at 2 locations, but there never seems to be enough sitting space. Or perhaps it was over the New Year festive period that more people are coming for vacation. The room was quite spacious especially the bed for a solo traveller. Free shuttle service to Kawaguchiko Station both ways, but only every 20 mins taking a max of 8 passengers. Free coffee from afternoons onwards and it tasted so good. From the window of my room, I could see Mt Fuji on a clear day.

Location is not the best. But still a 15 h 20 min walk to 2 lake parks. 2 of the bus tour lines are around the corner of the street, so need not go to Kawaguchiko Station to queue for them. The downside is that by the time the bus arrives, it would be quite full. Only 1 convenience store within easy walking distance.

There is free breakfast and free shuttle bus to Kawaguchi lake station. It's valuable to stay here. The room is relatively spacious compared with other Hotel room in Japan.

These are just 9 seats of the shuttle bus (between Kawaguchi lake and the hotel). If there are more than 9 customers waiting to the bus, people need to wait for 30 minutes of next bus.

The price was good, room was perfect where I actually did not aware mt Fuji just in front of me as it was cloudy that day, receptionists were friendly, breakfast was excellent too with many choices.

The parking lots in the building was either full or we have to park outdoor which few meters from the hotel. It was not convenient to get to our car as it was a raining day n we were with luggage as well.

Decent room size for a hotel of this category. The room was clean and in good condition. Good selection at the breakfast buffet. Staff was super friendly. There's a free shuttle bus to and from Kawaguchiko station. Lake Kawaguchi is just a short walk away. The area is also super interesting to just walk around, with shops, restaurants, etc. nearby. There are a couple bus stations nearby. It was nice and calm at night.

The bed was very hard. The windows were locked, we understand it's to keep insects out, but it would've been nice to crack the window open at night instead of keeping the AC on. Perhaps a bug net instead would be a good investment.

Great location with shuttle services to train station. Short walk to bus station with Mt Fuji view surrounded by restaurants and supermarket. Clean room, comfy bed and with complimentary amenities in lobby and replenish towels in a bag. Simple but nice breakfast provided.

The rooms were clean and I had a great view of Mt. Fuji. The breakfast was delicious and my friend who is vegetarian had plenty to eat too. I really appreciated the free shuttle bus to and from the train station. The hotel is in a great location so it was easy to walk to the lake and several restaurants. It was nice to have the laundry room available since the weather was so hot my group had to wash our clothes constantly due to the sweat. Staff is very helpful and while I can speak some Japanese it was very helpful that the staff was able to speak English.

the rooms are a little small and the beds are firm by American standards but i knew that before hand so it was fine.

Stayed for two nights as a solo one bag traveler. Shuttle service to and from Kawaguchiko Station was great. Storage lockers for luggage were available. The check-in/out process was straightforward. Staff was friendly and spoke a little bit of English. Convenience stores and restaurants were within a 5-10 minute walk. Room was more than adequate for solo with one bag. Might be a little tight if it's more than one person with more luggage. The self service laundry was easy to use. The breakfast was OK.

No visitors are allowed in your room, so you're out of luck if you're meeting up with someone in the area. Have to use or buy your own laundry detergent. There's a dispenser available in the laundry room.

I hadn't been to Kawaguchiko before so I didn't really know where to stay - but this place was next to a major bus stop and so it was easy to get to and from. The photos on booking.com don't show that it is framed by the most spectacular mountains - and the view from my window? Wow! Fuji-san is right there!!

The breakfasts were rather strange. Not western...not Japanese...just kind of everything and nothing at the same time. I was Spaghetti in the morning? Potato soup in the morning? There was lots to choose from - but make sure you go to both breakfast halls to check out the range. Oh, and don't try to catch a bus after 5pm - they stop...and it's a long walk to the hotel on tired feet.