Great hotel. Comfy bed, and HUGE room. Even a separate toilet. Free drinks machine that you can use after 12. Clean and with an actual view out the window. Had a small couch and table. Stored luggage. Clean, friendly and great location. Highly recommended. They do breakfast for 1600 yen each but we went for breakfast at Shinshindo, Sanjo Kawaramachi on the three days we were there which is only a short walk away and does great bakery food, and also toast and coffee, bacon eggs and coffee, French toast and coffee. Paid less than 2000 yen for two of us. Coffee is unlimited refills. Also recommend going to Que Pasa for Mexican and to Tepanyaki Manryu. Definitely do Bamboo Forest and Monkey Place on one day. And then another day the temple gates.

The hotel is just amazing. I stayed in 5 different hotels during my summer trip to Japan, and that one is the best of them. The room is spacious and clean, with a window that can be opened with a view. The reception staff is so friendly and available 24/7. There are free drinks with a huge variety to choose from, including coffee, hot chocolate, juices, cola, lemonade, and more. You have a subway station and a lot of convenient stores next to the hotel. The location is quiet. It was amazing to stay there with no regrets. If I ever come back to Kyoto, I'm definitely going to choose that hotel with my eyes closed.

Nothing

This hotel and the room are simply 10/10, everything was good, you can't go wrong with this one! The room was very spacious for japan, big window that open, everything clean, new towels every day at your door, cleaning every 3 days, PLENTY of amenities available 24/7 for free to pick as you please, free DIVERS drinks, quiet, location just perfect for those who do not like crowded places. We booked this hotel 2 times during our trip because it was simply that GREAT, we didn't find a competent competitor, this hotel was by far the winner. Next time we're coming straight to this one and we're looking forward to that! Thank you Hotel and Staff, we had a wonderful time !!!!!

Nothing honestly.

The location was extremely pleasant, only a short walk from Sanjo-Keihan station which has both the Keihan line (to osaka) and Tozai line, both of which are lines that connect to a lot of places in kyoto. There was also a bus stop close by to Kiyomizudera, making it extremely convenient for shopping and touring places.

For some reason, the room became more dusty after cleaning, and caused my partner's allergies to act up. Not blaming the hotel though, it was still an extremely pleasant stay!

- Great location: a quiet residential neighborhood not too far from food areas and surrounded by many convenient stores. - It's not far from the metro and bus stations. - the hotel is near Kamo river! - Offers a nice view (mine overlooks a shrine and mountain). - The hotel staff will ask you to pay an extra 200 yen per day, but... - Almost all amenities are from the brand "DHC" and they are very nice and varied. - From 12 pm to 10 pm, there's a fountain drink machine offering free coffee, juice, and soda.

- Some of the staff: Their expressions sometimes made me feel like I did something wrong. For example, the day I checked out, I asked the staff if I could leave my luggage here while I go have lunch within 2 hours (the hotel I had stayed at before allowed this, so I thought it wasn't a bad thing to do), and yes, they helped me keep my luggage, but their expressions made me feel a little bit blue. Sorry. - the bed is little bit too hard for my preference.

Loved how central it was to all the stations we needed to take. It is also in a quiet area and away from the main road. The staff were very friendly, the breakfast was good and there were a ton on amenities to help us out. The room we stayed in was quite spacious and they had a TV with a lot of options to keep entertained.

The bed was like a rock. No bounce or cushion AT ALL. Also, the unlimited drink station really only came in handy for people who were awake in the late hours of the night because otherwise it was closed either for breakfast use or because it was too early in the morning. We were out of the hotel around 7-8am most days and couldn’t access for coffee before we left which sucked.

We loved everything about it. And the fact that the towels were changed almost everyday for us, was quite a shocker. I’m not too sure whether this towel changing thing is a norm but it’s definitely new to us, and we loved it. The hotel room had a classy yet comfort feel to it. The room was spacious enough for us to open 2 large luggages + 1 cabin luggage. There was ample space for us to move around. The free flow drink bar from 1200 - 2200 was also something interesting to us, and it was one of our favourites too. Additionally, the amenities that we could take beside the elevator were a blessing as there are some days whereby I might need travel sized cleaners, toners and moisturiser without needing to bring around my own ones. Other than that, everything here has been wonderful - even the staff at the front desk have been really helpful in answering our queries.

The washing machine and dryer were priced at a very reasonable price, but a tiny issue is that when it comes to jeans or heavy clothes, it might take longer than usual to dry. For example, even after 3 rounds (each round is 30 min) in the dryer, my 2 pair of jeans were still damp. So just a heads up, your heavier clothes might still be damp even after being in the dryer, but your lighter clothes will definitely dry after at least 2 rounds.

We had a triple room and it was huge for Japan standards. The lobby had all the toiletries one may need for their stay including pajamas and slippers. The beds were comfortable. The shower was great and had great water pressure. The hotel was walking distance to the train station and gion.

Immediately upon arriving, the woman at the front desk tells us the room is ready but if we want to get in earlier we have to pay extra. This was poor customer service and felt greedy. I would have rather her tell us no rooms were available at the moment. Not sure if we had to let staff know this, but our room was never cleaned during the 3 days that we were there. We only got a bag with clean towels in it.

The hotel itself has the traditional Japanese charm that we seek when selecting a place in Kyoto. Aesthetically, exterior of the hotel and its rooms, we think it is clean, simple and pleasant to the eye. Noting that we did have a larger than normal room with 3 beds (and they are really good size twin beds - a bit larger than any single beds), with two young kids, the room size fitted us more than comfortably. Additionally, we really appreciate in-house self laundry services and with good machine that seperate washing and drying (because the all in one option is terrible).

We were shocked to find out that we do not get daily room service - room clean up only occur every 3 days into your stay. For most people, that could be when you check out literally. We are fairly tidy people and we can keep the kids in check and the room in tip top shape but when you stay in hotels, away from home, you do appreciate that you come back to a nicely made room.

Its location and value are so good I almost don’t want to give it a good review. I want to be selfish and save this little gem for me and my family and friends on our trips to Kyoto. But that would not be fair to the hotel and their excellent staff. Perfect location to walk to many sights and great restaurants. Great Breakfast available in the hotel. And if you need a cab or uber the location is perfect for a stress free drop off and pick up. If not the Subway line is super close.

As is typical in Japanese city hotels the rooms are small but I am sure anyone in the know who isn’t staying at the Ritz Carlton is prepared for this.