- location is perfect, very close to everything you need (restaurants, shops, transports, the castle..) IMPORTANT- for the taxi driver, ask « Mitsukochi building » : the hotel is located in the 7-8F of this building - there is literally a taxi station in front of the building, no need to book in advance when you need one - room is very clean, spacious, comfortable - private sauna in the room, so nice - good quality for everything(towels, slippers, etc) - gym, very convenient - very helpful and nice employees at the reception (they can give restaurants rec) - there is a massage room where I had an amazing massage, it was perfect (thank you Nahoko!) I have not tried the breakfast restaurant so I cannot say anything about it

- Windows cannot open, but it is often the case in Japan - To be very picky: Given the standard, it would be cute to provide complimentary welcome treats (but it’s not necessary)

location was great, right above mitsukoshi and so centrally located. the room was very luxe, we had a room so huge as we booked the room to house 3 adults. The breakfast was amazing and we loved it. the staff was so good and polite. however, the location was hard to find as we drove, perhaps easier if you dont drive. the google map brought us round and round, mainly because the hotel do not have a huge entrance / lobby or drop off point, so we had so much problem locating. as we drove, we had to parked in the carpark diagonally across the hotel and then lug the luggage through a link bridge and to the 3rd floor of mitsukoshi and we didnt know how to go up to the hotel at level 8, we had to go round and round and finally went to level of the building and walked through some carpark on level 8 and found the entrance through the back. and in fact, we wondered why cant the hotel allow us to just drive to level 8 of mitsukoshi dept store (where the other entrance of the hotel is) and parking right there, or perhaps let us know so we can drive right to level 8 and drop off my family members and their luggages. finding the hotel was a pain but other than that, i have to say eveything was so good, including the details like the bedroom slippers (so good, we stayed in many 5 star hotels around the world and non is like this) and their amenities bag is so pretty....

however, the location was hard to find as we drove, perhaps easier if you dont drive. the google map brought us round and round, mainly because the hotel do not have a huge entrance / lobby or drop off point, so we had so much problem locating. as we drove, we had to parked in the carpark diagonally across the hotel and then lug the luggage through a link bridge and to the 3rd floor of mitsukoshi and we didnt know how to go up to the hotel at level 8, we had to go round and round and finally went to level of the building and walked through some carpark on level 8 and found the entrance through the back.

The staff were extrememly helpful in every way. The room was beautifully appointed with luxurious furniture, bedding, bathroom facilities and sauna. The food was plentiful and the breakfast was delicious. The city itself is delightful with freindly people and had wonderful shops and many other attractions. We loved it so much we will return!

It was perfect.

Spacious rooms. Clean and convenient location. Very nice breakfast that wasn’t too different for westerners. Good coffee. Staff was very nice and helpful. Very upscale and modern and not too busy.

It’s on the corner of a huge building attached to an upper end shopping center which is fine unless you are looking for something more quaint. Could have used directions for the air conditioning/ heater in English as my Google translate would not read the backlit controller.

Very nice room for 4 people - uncommon in Japan outside of traditional tatami rooms. Felt very upscale. Sauna inside room was a fun experience (but unnecessary)

Quite expensive depending on your country's exchange rate. I probably would only stay here if I wanted a lux experience or needed a room for 4 people.

The atmosphere and vibe was very clean and kinda Nordic. Wooden floors! Room was very roomy, almost decadently so. One of the fanciest hotels I've been in terms of general atmosphere.

No laundry facilities, or if there was one it wasn't mentioned anywhere I could find. There was however a coin laundry a few blocks away which was very nice.

Very spacious, clean and comfortable. The location is very convenient, just above Mitsuyoshi mall and beside Okaido alley. Many restaurants to choose from around the hotel. It’s within walking distance to Matsuyama Castle. The breakfast was really delicious with great presentation.

NIL

Very good location, and very easy to find the entrance. Very spacious room. Stuff are very friendly.

nothing.

Breakfast was sufficient tho all served at the one time a little overwhelming. Liked the sauna .

Bit more English spoken

Centrally located Exceptional cleanliness Excellent staff