The staff are absolutely amazing. So nice and literally cater to your every need. Obviously English is their second language but with a little bit of google translate, everything worked out perfectly! They helped us take all of our suitcases up, gave us extra pillows, and we had little Japanese treats every time we came back from a long day of snowboarding! The place was exceptionally clean and tidy, and only a 5min walk from the nearest chairlift! The location was near everything, even the bus terminal, that takes you to other ski resorts! They even have their own onsen which was great! We booked a room that had mountain views and it was honestly so worth it! Everything was perfect and we’ll definitely be back!

We loved everything!

BEST hotel of my trip due in most part to the most lovely hosts ever! The two ladies who run the hotel were both so friendly and welcoming and always wanted to help in any way that they could. Their energy will bring a smile to your face. Room was clean and had plenty of space, split system heating/cooling which worked great. Very good onsen downstairs (open 24 hours), coin laundry, and drying room for ski gear was very effective. Also the best foot massager machines available to use free of charge as well. Breakfast was solid, a traditional Japanese set menu which varied every day, plus cereal/toast/coffee that you could serve yourself as well. Good location, very close to bus terminal (3-4 minute walk) and easy walk to spots for dinner.

Can't really fault anything! Thanks for an awesome stay.

What a nice quiet place to stay in Hakuba. First of all, the location is good as it’s within walking distance to the bus stop for Happo One slopes, as well as the main Happo Bus Terminal for the other slopes. Lawson & many of the restaurants for Happo One are all within walking distances. The staff are fantastic, they definitely pay every attention to detail & take care of you. The breakfast every morning was brilliant, with daily varieties (we were there for 6 nights) & definitely filled us up before our days at the slopes. The Japanese traditional tatami room is decent though a bit small, but that’s to be expected & more than adequate for both of us to have our two luggages opened. Oddly our beds on the floor were mattresses rather than futons, but not that this was an issue. The other facilities like dry storage lockers for your ski equipment is good & plenty of space. The onsen is good & up to the Japanese hot standards, though only downside (depending on your preference) on this is that it’s only indoor. Daily usage of the onsen, I think I’ve only seen 2-3 people during the entire period so it’s quite private as well.

I mentioned good location, but there are others that are even closer or right next to the bus stops for the slopes (especially when you are walking in your ski boots). There’s a small flight of stairs at the entrance that requires you to drag your luggages up, before you get to the lift to your rooms.

Great location, the hotel is about 5 mins walk from Hakuba bus terminal. It is a family run hotel and the fantastic breakfast is freshly cooked each morning. The hotel staff is very friendly and accommodating, albeit they can speak very basic English, there is no trouble communicating with them. You can also get a discounted lift pass for Kakuba Goryu from the reception. There is an onsite onsen which helps to relax the muscles after a day of skiing.

The room is a bit on the small side, however this is fairly common in Japan especially in the ski town. The Fulton is the room is a but too hard to our taste.

The hospitality was excellent . Owner was attentive and her husband who is the cook was amazing . We had dinner there and it was the best . The onsen was great and felt very authentic. The location is quite good with shuttle to go to happy one nearby. You can walk to restaurants very easily and main bus station

We had the Japanese style bedroom so beds were on the floor . The duvet covers do not go all the way around so you can see the stained duvets from the top . Not very welcoming to get into bed . Closets had no hangers and there were no HOOKS anywhere to hang up your ski parkas, helmets , etc . Pls add hooks by front entrance , outside bathroom room and in the room so clothes could be organized.

1/ the location: very close to Happo bus terminal where you can go to or back from Nagano station or just getting around in Hakuba 2/ the staff: this is definitely the hightlight since they are extremely helpful and kind. They will try to accommodate your request or ask until it is met. I’m very grateful when I can have their support when in this far away from home land and during the very cold and snowy season when services like F&B, transportation is slower in general 3/ the chef: Happokan definitely needs to promote its kitchen more. We highly appreciate the thoughtfulness and care of the receptionists and chef when we asked for a different than sukiyaki, they put up a real good menu with excellent execution and service. The chef went out to pick up food and cooked for us. Very enjoyable ❤️ 4/ the room is large enough and very clean

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We loved it all - the Japanese room, space, amenities, ski storage, onsen, foot massage - but most of all the staff, they were so lovely. For example, when we told them we’d arrive a bit early they got the room ready for us when we arrived, gave us a Xmas present when we left, and were so attentive to make sure we had a perfect stay. Would recommend to anyone staying in Hakuba, you won’t regret it.

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Awesome family run hotel. The staff were great, always available to assist and answer questions. They were also extremely friendly, hospitable, and attentive. The location of the hotel was great, it made getting to the mountains very easy. The room was clean and cozy. The breakfast was the perfect start to the ski day. It is a lot of food, be sure to let them know if it is too much and they can accommodate, as to not waste the food. Hope to come back in the near future.

Nothing, we liked it a lot.

The staff are exceptional, lovely, and service minded. Room was clean and the breakfast was fantastic. Fresh towels every day, with room service every other. Only 15 minute walk to the Happo-One ski-slopes, and lots of restaurants around. The on-site onsen pool was an added bonus.

There was only one coin-operated washing machine and dryer, I would have loved more so we don't have to wait when it's occupied by someone else.

The staff were incredible, very attentive and despite the fact that there were only 2 to service the entire building they were so on top of everything I didn’t even notice. I’d highly highly recommend Happo Kan if you’re destination if happo one, every morning I would walk for ~15 min to the gondola to get to the slopes.