Nice staff. They are very helpful and polite. All staff at reception speak English. The hotel not only provides free arrival and departure transportation, but also free transportation to designated places. The room is clean and large. Onsen is clean and comfortable. The semi-buffet breakfast has plenty main dishes to choose from. Clients can rent bicycle from a shop located next to the hotel though I have not tried. The whole experience is fantastic.

Onsen closes at 10pm. It would be fantastic to extend the service hrs to, say, 12am

We liked almost everything about The Happo. property was in excellent condition and located with good local restaurants etc nearby in a nice part of town. The breakfast was quality and generous to power you on the slopes. The staff were very helpful and ran good communication via WhatsApp for booking shuttles, restaurants etc. The room and amenities were top notch with details in design and experience thoughtfully targeted to support our stay, to list some: best ski locker ever, super comfy slippers and quality robes, washers dryers, quality linen…

The only drawback was that the restaurant food and bar offered no Japanese options, but this is minor and these options were all available nearby.

Great location, staff and facilities. Very comfortable and made the trip easy. Hotel provides private shuttles to several mountains which is handy and helped with booking restaurants. Being able to communicate via WhatsApp was amazing. Other excellent things - bar, Onsen on site to use after a day on the slopes. Took us a little bit of time to warm to Hakuba being so western but by the end of the week, we got a better feel for all the other great things you get so would return and stay at The Happo.

Great to have all the English speaking staff but we did miss getting a Japanese experience and felt it was very western. We did not hear any Japanese in the hotel at all. Hakuba on the whole is very western compared to other resorts we have visited in Japan. The breakfast could include a Japanese option for example. The Happo website should add all the great things they provide like details of the shuttle buses etc. and that they help with restaurant bookings. I only found these details out months after booking, but may attract more people by sharing details on the website.

The hotel is clean, modern and very comfortable. Great location with the ability to walk to many nearby restaurants and shops. We had a family room which was very comfortable for us. Comfortable beds, well lit rooms and bathroom had plenty of hot water and good water pressure. Easy access to the basement storage area to keep our ski and snowboarding equipment. Excellent staff who responded quickly to WhatsApp messages and helped us book restaurant reservations and offered sightseeing suggestions. The hotel group has shuttle services to many destinations- you just need to book them as they can fill up quickly.

I wish the coffee at breakfast was better! But other than that, no complaints.

Location was perfect. Ski rental equipment outlet Rhythm was just outside the hotel. You could also return the equipment on site in the ski locker section. Complimentary shuttle services to Evergreen Ski School also made it so convenient. Rooms were comfortable, clean, functional and so well thought out. Absolutely love the cosy vibe of the property. Onsen in the property provided a perfect ending to any ski day!

Nothing

All the staff were exceptional, very happy and accommodating, nothing was a problem, more than keen to assist with transfers & bookings. Great location, very central. The hotel provides transfers to Hakuba Group restaurants & Happo One Ski Resort, so convenient. We stayed in a Family room which is perfect for a family of 4, very spacious & well layed out. Definitely will be back 👌🏻

The restaurant was a bit over priced for what you get, but there are so many other restaurant options all around Happo.

The staff was truly nice and friendly and helped us when needed. Also, the communication was easy as the staff spoke English, which should not given for granted in Japan. The hotel is quite and clean - we did enjoy our stay and recommend this hotel! For breakfast you can choose one option from their fixed menu (we choose the acai bowl and it was delicious), plus you have some bread and croissant in the buffet section.

Nothing to highlight, it was a pleasant experience.

The hotel is brand new, very nicely decorated and really confortable. It is walking distance to Happo lifts. Really nice onsen, breakfast quite good as well. Home made dishes, quite a few options and all we tried we liked it. Also good espresso coffee machine which is not really usual in this conutry. Staff frendly and helpful.

Only as a suggestions. Woulb be nice to have some hot milk at the breakfast for the morning coffee. they however brought me from the coffee shop every morning when I requested and that was very nice. Would be also very nice to have shuttle to iwatake as it is not far and nice to have.. but they give you a lift to the bus terminal where you can take the bus so not that bad as well.

Room was large - facilities were clean and design of the place was amazing. The onsen facilities, was top notch. We went pre-summer, so not peak season, so had the onsen to ourselves. There were showers, onsen and a sauna. One staff member was nice and helpful and assisted with some local bookings. It's also next to a bike/board shop for rental.

There didn't appear to be the option to get a shuttle from the train station (which is super far, when you're attempting to walk uphill for 1.5kms) pushing luggage. When we got there however, there was a sign with numbers that you could have called - information would have been useful prior to check in. Also, there is NOT a kettle in the room. NONE. There's a water bottle outside that spouts hot water, but definitely not hot enough to make tea or coffee or anything else. So plan accordingly - we requested a kettle multiple times, but staff were adamant that one could not be provided (and used by/for staff only).

The hotel is in a great location, walking distance to the HAPPO bus stop and to the gondola, and not too far from a huge Lawson as well as many restaurants. The staff were beyond helpful with organising shuttle transfers for us and helping us call up local businesses to make bookings. The room is large and comfortable and we appreciated the self serve laundry.

The breakfast options were a little limited but it did the job.