Room on the small side, but this was okay as we were out and about for most of the day. The bathroom was spacious for Japanese standards and the shower was powerful. USB charging plug points in bedroom. Sufficient storage space for ski gear and other luggage. Nice breakfast spread. Sufficient parking facilities provided by the hotel and it was just a short drive to all four slopes in the Niseko area. The hotel also offers a regular shuttle service to and from the ski slopes and town, though we didn’t use this as we drove.

No onsen. Would be nice if they could partner with neighbouring facilities to offer this. Housekeeping did not replenish the toilet rolls over the 7 nights we stayed and we had to ask the reception.

The breakfast buffet was excellent with a great selection of foods, which offered a diverse selection of foods for its international guests, eg western continental and asian. Toast was great and you could order a selection of coffees and tea, staff were excellent always friendly and helpful overall a very pleasant atmosphere.

Music was alittle loud and could have been toned down as there was alot of RAPP playing i felt you could have had something alot softer after all its breakfast and people want to eat in peace! hopefully you will change the music to make things work. KIND REGARDS STEVE CRUICKSHANK/EX QANTAS AIRWAYS FLIGHT CREW.

(1) The whole environment of Niseko was calming - few people with endless fields of crops and grand view of Mt Yotei. The Yotei suite was very spacious (43m2), clean with relatively new fixtures. Value for money. (2) The rooms had good lightings, effective layout and we liked the separated toilet & shower areas. Toileteries were provided with clean water and strong shower. Although our rooms were near the main road, we did not hear any noise. We slept well with good bedding and strong air-conditioning. (3) The staff were warm and welcoming. As some of them were Caucasians/Eurasians, they could speak good English and helped to direct us to the nearby towns.

(1) The staff were on duty only from 9am to 6pm, after which there was no one around. We felt insecured as any one could just walk into the hotel and it would be difficult if we needed some help. (2) The road facing the hotel front was paved with pebbles instead of asphalt. The nearby parking lot area had similar road surface. It was difficult to walk on. In addition, there was only 1 yellow street light in this area. We needed to switch on our mobile phone torch lights to walk back to the hotel at night although the parking area was only about 20m away.

We really enjoyed our stay. The rooms were clean and comfortable, and there was convenient laundry services and gear storage. Also, being able to book so much of our ski/snowboard trip through Always Niseko was incredibly helpful. We booked our bus from New Chitose Airport to Niseko and all of our gear (skis, snowboard, boots, helmets) all through their portal, and appreciated that they also helped shuttle us to and from the Welcome Center and the hotel. The breakfast at the hotel was also fantastic - big buffet with lots of different options, both traditional Japanese and Western. The location is also awesome, about a 15-30 minute walk to all of the bars and restaurants as well as the Welcome Center. Would absolutely stay here again.

The hours of the folks at the front desk could be better - there was no way (as far as we could discern) to get help in the morning and evening when we ran into an issue before/after front desk hours.

Room was a great size, modern and had an amazing view of mount Yotei! Buffet breakfast in the morning was great to fill up before hitting the slopes. Convenient shuttle regularly into town which was great for dinner, also to get to the mountain so didn’t have to carry snow gear and could return hired boards at always niseko as well. At night it was only a short 10min walk back from town. Had washing machines too so was able to do a wash before checking out.

If opened window we had smell of egg coming from the kitchen below.

Great value for money in early season. Might be too expensive for what you get in high season. Was perfect as a last minute booking. Staff is very helpful. The room is clean and storage and shuttle service are great.

Beds are not so comfortable, but good enough. Higher frequency of the shuttle will be great, and adding a stop in the lawson can also be great.

The free shuttle was amazing to get to the slopes everyday but the location of the accommodation was so good that it was only an 8min walk into town anyway. The staff were amazing and super friendly and helpful. The ski locker was so good to know your belongings were stored safely and securely

The buffet breakfast was often missing items, on our last day there was no bread which was a bummer. Oh and the pillows were awful, asked for an extra one but was just as bad so ended up sleeping on rolled up clothes

Great value for money Great breakfast - Japanese / western Great shuttle services and nice attentive staff Bathroom products nice quality above average of standard hotels

We had a problem with the room odour upon arrival as it smelled after cigarettes and then got even worse after a cleaning with ozone machine done by the staff that smell gave us serious headache just after minutes in the room and sorting out a room change seemed to be nearly impossible with the manager, who gave us finally another room after 4hrs after arrival.

Our room was very clean and tidy and quite spacious given the rooms in Japan are usually very small. The staff overall were incredible. Super friendly and helpful.

The only things we can comment on was even though it was supposed to be daily housekeeping, we had to request the room be turned down/fresh towels be provided two or three times during our 5 night stay. The only other time we were frustrated was when trying to book a taxi the staff at reception assured us they would contact the company for us but only contacted them 1-2 days later which meant we missed out as they were then booked out. However everything else was wonderful and we’d definitely recommend staying at this property.

Welcoming staff, decent location in walking vicinity to town. The 2 shuttle buses constantly running is a fantastic service. Whether going to the slopes or into town.

Unsure if it was just our room but having our room separated by another with a door in the middle wasn't ideal. General sound and conversation leaked into our room. People just having normal conversations we could hear every detail in our room. Not ideal for privacy. This was the only downfall to the property.