Absolutely loved our stay. Room was spacious and clean. Also had a washing and drying machine all in one which was very useful. Staff were very friendly and go above and beyond - special thanks to Sophie, Jessica, Hannah, Zach, Honza, Charlotte and Guy. The concierge team were so knowledgeable and always greet you with a smile which makes your day. The outdoor onsen was spectacular as you can watch the snowfall and feel the coolness of the air and snow whilst in the hot bath.

Whilst housekeeping was completed daily, used cups were not cleaned daily. Just a little downside but otherwise we loved our stay and will be back again next year!

Nicely designed. I stayed at the studio, it was clean, comfortable and warm. One of the reasons I chose this place is because of the washing machine in the room. I’m surprised how efficient and silent it is. The staff are really helpful and friendly. Offered us a sleigh and helped us with our luggages. They also helped to clear the snow on our car.

My bedside table has a huge water stain. While I agree with them that the cleaning of the room can take place once in every two days, I wish the cleaning can be more thorough- they gave us new towels but the used cups were not removed and replaced. Since there was no kitchen sink in the room, it was hard for me to wash the cups.

My wife and I stayed for 5 nights. The standout were the staff. Friendly and very professional. Nothing was too difficult. Rooms are spacious and comfortable. Breakfast is excellent. Outdoor onsen is fantastic after a day on the mountain. Locker room is fit for purpose. Heated, secure and well ventilated.

Our room was listed as having a bath tub by booking.com The matter was reviewed and resolved promptly by the general manager. The price point. However, staying close to the lifts in Hirafu is a premium product.

Very conveniently located a few minutes walk to Hirafu's restaurants and shops, beautiful in an understated way, well designed and comfortable with immaculate facilities. We stayed during off peak season (late March) so we got a very good rate.

Lobby is not as grand as Setsu or Sansui. Staff sometimes can be a bit cold but we didn't really need to interact with them much except at breakfast or at check in/out (in fact we don't see much of anyone around but that's not an issue in itself)

Very new resort in Niseko Hirafu, quite modern hotel with onsen in hotel , 300 meters walking distance to Ace family lift , convenient. Ski locker room is very nice and very easy to access. Room is quite nice and good size , breakfast quality is good .

Busy time of breakfast 7:15-8:15 , you need to wait a little bit , maximum 5 mins

Nice staff, convenient & flexible shuttle service, easy access to the ski lifts, restaurants and shops

The restaurant is a bit too small, always no seat in the morning. For the room service, I had to order takeout from the restaurant via TableCheck, which was a bit complicated.

The staff are exceptional and go above and beyond! Beautiful onsen, stunning design, great ski storage, close to the lifts/free shuttle service in Hirafu, and a delicious breakfast.

You can hear your neighbors if you stay in a lockout room.

great location, amenities were excellent, room was beautiful

had a miscommunication about pick up - was a bit stranded upon arrival which wasn’t great in the snow / after 24 hours of travel. also room wad so hot at night and the AC wouldn’t turn on.

Outstanding quality accommodation, service, apartment inclusions, location.

Breakfast was a bit inconsistent ie availability of dishes but staff very friendly and would refill promptly when asked.

Living space was new and clean, had a washer dryer which helped a lot in our travels. Rooms were very spacious and had a very well stocked kitchen for our own cooking needs.

Wifi speeds could be a little bit better