The settings and views are superb: from one side totally unobstructed views of Lake Toya and the sea on the other side! Our room had a Lake view and we took full advantage of that. The hotel decor, style and appearance are grand, and not by chance this hotel has been a repeated choice for several high profile events, such as G8 summits and so on. The choice of restaurants and food is varied and the quality of the food is excellent (we tried only Japanese food). The onsen/spa (one of them, which alternates daily between male and female) has an outdoor warm pool, with views of Lake Toya. Aside the onsen, there are very good facilities including swimming pools, souvenir shops, golf, skiing (in winter), etc.

The gym was quite small and not sufficiently equipped - e.g. no weights nor dumbbells. Some of the decoration items, upon closer scrutiny, were made of plastic, which did not quite fit the grandness of the place. Because of the location and the climate in the area, visibility can be very low. This was the case during two of the three days of our stay and we were fortunate that we had at least one day of clear and gorgeous weather. If you care about the views, take this into account when booking your stay. While the food in the hotel restaurants is excellent, it is also quite pricey - still an acceptable quality/price but be prepared to shell around ¥15,000 - 20,000 per person at least.

It's an amazing hotel sited on top of a hill overlooking on one side Lake Toya and on the, a bay being part of Sea of Japan and one has a 360° view of the entire valley lake and mountains including of Mt Yotei in the distance. Its also a beautiful n lavishly appointed hotel and one of its many claims to fame is being the site of a G8 Summit hotel in 2008. It has many lovely restaurants, a great onsen plus a nice golf course to boot. Locals regard this hotel as Hokkaido's most prestigious hotel, and one can fully understand once you stay there. The staff are so professional and courteous fm the doorman to everyone you come into contact as they all seem so conscious they have a very high reputation to maintain as The Top hotel in the region. A Must Return to hotel.

Nothing negative.

Great location Fantastic breakfast Modern and spacious rooms with a view

-The staff, although very friendly, was hardly speaking English. In a hotel of such a reputation, you would expect that they speak at least rudimentarily. - Despite the large number of restaurants of the hotel, there was no availability for dinner for 2 persons other than in the buffet restaurant (price: 14.750 ¥ per person!) We arrived at 3PM and we were told that nothing else would be free anymore. We really felt tricked.

Very grand hotel and nice staff. The ski site is lovely with nice snow and very friendly to beginners. The ski coach and rental staff we're particularly good. A memorable stay for us!

The hotel is located distant from the Toya onsen main street. The free shuttle is infrequent so it might take taxi from Toya JR Station to the hotel. So for people travel by JR, the transportation could be a small issue.

The hotel dispatches a shuttle to JR Toya Station on time to pick up guests. The hotel is located in a scenic spot with excellent service from all staff, comprehensive facilities, and is a five-star hotel worth revisiting.”

stunning views, and comfortable rooms

Maybe a little bit expensive, and at dinner they forgot to bring us our drinks, but really everything else was excellent

The view is amazing - we booked an ocean room but got upgraded to a room with a lake view and it was beautiful! The entire place looks pretty grand. Food was average.

There elevators are rather confusing from the carpark to the hotel reception. The location might not be that convenient if you are not coming by car.

Pleasant experience overall. Good food, clean rooms and facilities, and most of the staffs were courteous. The view and surrounding atmosphere were spectacular.

Would be nicer if the portion of the breakfast at the French restaurant is larger, or we could choose to have buffet breakfast in some other days.

the scene is very nice. quiet, not many people dying my stay, maybe because of off-peak season. open air hot spring.

very limited lunch and dinner options. room service available only after 7:30pm. day time no room service.

Fantastic view . Amazing old school hospitality. Fabulous b’fast.

Unable to see the fireworks and the staff didn’t tell you when you ask them. Room feels dated and old, like a 1980’s Shangrila hotel. Bed is too soft , so is the pillow