If it were possible to give a higher rating than 5 I would, 10 sounds good. We were greeted by Shinoda-san and the service he provided was outstanding. We felt like special guests from the time we checked in to the time we checked out. Staff was outstanding, Facilities were outstanding. Lots of indoor and outdoor activities. We will definitely be back.

There was not anything we did not like. We wished we had booked for two days instead of one, but the next time we will book for two days.

I know Hilton has been providing excellent service in hospitality industry. Hilton Odawara did it even better this time! I was going to Osaka from Odawara and needed help to ship my luggage over to an unmanned apartment. Siyeon, Ito and Goto has been really helpful to make sure I know what to expect and what details needed and what I need to do for receiving my baggage. Thanks so much Hilton Odawara!

Was trying to iron my clothes but there's a dated iron that I don't know how it functions... Not a biggy but something that I did notice that has room for improvement:)

A great location for families with kids. A really good indoor and outdoor pool area plus a proper swimming pool for the more serious swimmer. The room was very spacious, clean and the beds and futons allowed for a pleasant nights rest. The onsen area was very good.

There was a lack of affordable eating options. We used room service but wonder how they can justify 3100 yen for a carbonara which was mediocre at best. The burger was good but overpriced at 3700 yen. The gym is spacious but the absence of a bench press was disappointing.

The spacious well-maintained grounds and facilities are quite welcoming ; despite being large the lobby is furnished with enough comfortable chairs ,sofas that rugs that somehow makes one warm and at home. The room was well equipped with a spacious bathroom.

We thought the cost of meals food was a bit pricey.

The best Hilton we stayed at! 24/7 gym, amazing pools open until 21.00, we got the best service ever. The hotel includes a shuttle from odawara station, and the service is sooo good! Everyone in the staff is kind, warm , and caring! Arrigato!! Thank you thank you thank you for such an amazing experience!!

The room was spacious and comfortable. We had the most beautiful sea view. Staff were attentive and friendly. The facilities are amazing. My 12-year old twins love it and want to go back very soon

The menu at the restaurant is a bit limited. More variety on the menu would be appreciated

This hotel is beautiful. The pools and onsen were amazing. The staff was professional and accommodating. We felt taken care of the entire time. The food was excellent, particularly the breakfast buffet. There is a shuttle that takes you to town.

All was good.

Great for families, especially with small kids. Pool water is warm has a bowling alley and small kids room. Hot spring water has a natural spring water and a cold water.

The kids' room could use some toys. My daughter got bored in 10 minutes. Only 2,3 big sized toys like a small slide and 1 rody ponny and a kitchen with no utensils, so there's not much to do...

The place and view and the hotel facilities.

Location was not easily accessible without using hotel shuttle. Another thing I didn’t like was we had to pay for using the facilities!!!

Very attentive and well-mannered staff. The breakfast and dinner option. Location - away from the crowds. Beautiful surroundings.