Location Washing machine in room Good size room

Dark hallways and rooms If you booked with Booking.com you don't get a welcome drink- not welcoming

Great central location, friendly staff, room was large and comfortable with clothes washing facilities.

Darkest mirror I have ever seen in a hotel room! Not possible to do makeup in properly unfortunately.

I was a little nervous coming to this hotel after booking a non-refundable room and reading some multiple reviews after I made the booking. There were concerns regarding cleanliness and lighting being too dark. I'm writing this review to hopefully help out this property, and this is definitely non-solicited by the hotel management. Arrival process was easy and quick and the front desk agents were very friendly and helpful. We were able to check-in early and this was completed within two minutes. The room cleanliness was not an issue, the surfaces, bathroom, and the bed were very clean. We stayed for two nights and missed to request for housekeeping service, not an issue at all as we had sufficient room supplies and towels for the short stay. The room is not that dark, people are exaggerating it. Bed area has ceiling and bedside lamps. The bathroom was bright and well lit. The hallway and sink area could be brighter but this was not an issue, it was part of the mood of the room. The hallways are, however, DARK with minimal lighting. However, this was part of the design and it was rather a beautiful mood and interior design. If generic Marriott hotel designs like the ones in the US is your thing, avoid this hotel at all costs and go be basic. This boutique is lovely for interior design junkies like us. The location is perfect - close to shopping areas and Dohtonbori, and right across from a Wagyu BBQ place and a convenience store. Thanks for a great stay! Would definitely come back again!

Nothing at all. Keep up the consistency with cleanliness to prove people wrong if they read negative reviews.

The hotel was in a fabulous location, right in the center of Dotonbori. We had a room on floor 14 so very quiet. Staff were extremely helpful on the front desk. Very modern and lovely ambience as you walked into the hotel and great chill out areas. I would stay at this hotel again when visiting Osaka.

The rooms were very dark, I like a dark room but just a bit too dark for us to see. If they changed the mirror from tinted to normal and put a full-length normal mirror in the room, it would be better. My husband struggled to shave, and I couldn't see to put make up on. The reception gave us a small stand-up desk mirror that did help. Housekeeping was a bit of a hit or miss and we had to ask for towels and bin change on 3 occasions out of 7, even though we had requested this with the note on the door.

Great location for dotonburi and shopping. Loved having washer in room

Needs more lights in the room. Don’t even try packing at night without a flashlight. Lots of restaurants nearby but very few kid friendly places. Most wouldn’t allow kids at all.

So far, Mercure is the best hotel we have ever stayed in Japan. They have perfect customer service thanks to their brand name. Since the 1st day I booked the hotel on Booking.com, their customer service already followed up to make sure my request is fulfilled (I requested extra bed for the children). They also supported me to arrange the shipment of our luggage back to Tokyo and helped us to fill out all the form and connected to our next hotel. Room is spacious, enough for the kids to play inside room. The bathroom is also amazing with bath tub and both hand held and rain shower heads and they are the only hotel provide the body lotion among 3 other hotels we stayed during our 8 days trip in Japan. Their breakfast is super delicious with variety of choices. The only small complaint if I ever had will be the hotel is a bit dark, but I guess it is their unique style :). So 10/10 and for sure I will be back one day.

Location is unbeatable. Locate just off the Dotonburi area. Between 2 main metro lines, pink and red. Many walking directions, almost in the center of it all. It's very convenient to get around. The area is very close to an Embassy (literally 20 steps away), so there are always armed guard nearby the front of the hotel 24/7, I kind of like it. Also there's a family mart in the front, and it's also a Luup parking spot. The corner room was spacious and with night view. We could place 2 big luggages wide open (in front of where the TV is) and still have room to walk around easily!

We stayed on the 10th floor, but I could easily hear people who came out drinking chatting/laughing in front of the family mart late night to almost morning. There were also motorcycle gangs that intentionally came to make noise doing at least 4-5 rounds everynight. Also I can hear the guests next room coughing very loudly one of the nights. Eventhough the room was bigger than most and the bath room was spacious, there were almost no place to place your toiletry kits because the bathroom sink area was very small, and almost nowhere to hang anything apart from one hook. The hotel and the rooms were very dark and many have reviewed. It's not a problem for me, but my wife find it hard to do her make up. Personally, I find the 2 pillows provided too flat and quite tiny.

Great hotel, fantastic location, good sized room & comfy beds. We booked a Superior Room with 1 queen bed. Really friendly staff & super helpful reception. Found sending our luggage to our next hotel super easy with their help & they received our luggage at the beginning of stay with no issues. A lot of reviews when I was booking this said it was a dark hotel & lacked lighting, I disagree with the premise of hotel itself or the rooms being dark. The room had dimmer switches so all you need to do is turn the levels up if you want more light in the room. The design of the common areas while being moody & contemporary it is not overly dark it just discourages loitering in corridors so as to not disturb the rooms in the area. The lighting design is very clever & relaxing. The lobby was brightly lit & because of this other guests tended to be very loud in this area so much so you could hear them when eating breakfast from the floor above, all other areas were quiet.

The breakfast was not bad but it wasn't great either. We found it really blah. If we booked this location again we wouldn't bother with booking the breakfast too.

Really nice boutique hotel close to Dontonbori and very conveniently located to the amazing metro train system. Hotel was very clean and rooms were well fitted with separate shower room and toilet. Buffet breakfast was good with great variety. Caramel croissants were a hit with my 14yo daughter. Staff were generally friendly.

Room was on the smaller side with no ability to walk around the bed but I don’t think this is uncommon in Japan. Whilst we really liked the aesthetic of the hotel it’s not always practical. Dark, moody vibe at all times of day meant dim hallways and lifts even in the middle of the day which was a bit suppressive. Room was also dimly lit with only one decorative light to the side of the only mirror in the room which made it really hard to apply make up. Recommend bringing make up mirror with inbuilt lighting to utilise during your stay. No assistance available for tourists, eg maps, information pamphlets etc.

The location of the property is excellent—10/10. The hotel boasts a lovely ambiance, though the rooms and corridors are indeed dimly lit, as others have mentioned. Unfortunately, there were no dimmer switches to adjust the lighting. Additionally, the ventilation in our room (shower) was not functioning, which made our two-night stay a bit uncomfortable due to the stuffy atmosphere. However, leaving the window open on the second day significantly improved the air quality for the following night. On a positive note, the hotel was very clean overall, and the bed was incredibly comfortable. Despite the minor inconveniences, it was a pleasant stay.

Ventilation and dim lighting