It was raining when I arrived at the station from KIX and I was so pleased to note that I could access the hotel directly from the station without exiting and getting caught in the rain. The hotel seemed new and well kept. Rooms were small, but we were there for one night in transit so that was fine. The massage chair in our room was a nice touch and the bathroom had a shower and tub.

We could not open the windows and the airconditioning took a while to navigate and turn up so it was stuffy for a while before it finally cooled down.

Hotel was located next to Shin-Osaka Station but it was hard to find coming out of the train station exits. It was located on the northwest corner, so if you exited out from the north exit, the hotel was right around the corner. The front desk and lobby was located on the 12th Floor. Our room was located on the 16th Floor with a nice city view. The room layout was unusual in that the bathroom was located along the exterior wall with views out and full height glass enclosures facing the bed. There were shades for privacy, if needed. The wired glass exterior windows made viewing outside a little hard to see through. They have a plastic stool to use in the shower if you usually bathe with a bucket to wash. The see-thru bathroom allowed natural light to reach the bed area. We thought it was an interesting design. We had free breakfast coupons to use downstairs at a Vietnamese restaurant in front of the hotel entrance that you could use for three different types of set menus - Japanese, curry rice, and banh mi. They were very good.

They had a massage mechanism on the chair that was uncomfortable to use, so we took it off. The counter space was narrow and too high to use as a desk, so we used their portable round table where the stand tucked partially under the bed. It was very narrow between the counter and the bed so it made for an awkward setup to work. The room was just too compact. A few more inches here and there would have made a huge difference. There was little to no room around the raised lavatory sink to put toiletry items.

Was initially worried about the room size after reading some of the reviews, but two above- average sized westerners and two big suitcases fitted comfortably in the room, although we took it in turns to open our suitcases when needed. The room was stylish and comfortable and the bathroom was a good size for Japan and the shower was great. The massage chair was a nice addition too! Check-in was seamless and amenities were available in the reception area. The best bit, though, was the location- it was just perfect for what we wanted. We chose this hotel because we intended to go on lots of day trips using our JR passes and it was just perfect, really well connected to places in Osaka as well as Kyoto and Hiroshima. It was amazing coming back to Shin- Osaka station after a long day of travel and being able to get back to our room within 5 mins! There are lots of Japanese food options around on the lower levels of the station and also things like coffee shops, a McDonald's, convenience stores, and an Uncle Rikuro's jiggly cheesecake stall which was a delightful surprise! The hotel was also easier to find than we thought it'd be- look out for the signs for the Shinkansen and head towards that. Near the Shinkansen ticket offices and machines look out for McDonalds, a vietnamese restaurant and Tully's. The hotel is to the right of those places.

The immediate area around the station didn't have much so it might not be ideal for people who don't intend to travel a lot.

Perfect location, the entrance is just a few steps away from the Shinkansen exit gates. If you are using Osaka as a base for day trips, it’s an ideal hotel that doesn’t break the bank. I like the massage chair in the room too.

I thought the man checking me in was overly familiar in his interactions with me. He spoke perfect American English but the level of politeness wasn’t what I’m used to from Japanese hotel staff. He even touched my arm. He stood quite close to me, was also coughing quite a bit and wasn’t wearing his mask properly.

The location was great, very very close to the shinkansen, the JR line and the Metro line. If you want to go to Kyoto, Himeji, Hiroshima and so on by shinkansen, this location is very convenient. There were also a lot of restaurants and convenience stores nearby. The staff was friendly, the check-in procedure is done via self checking kiosks. Same with the checkout.

The lightning could be improved inside of the rooms, it was a bit dark. Also, the carpet was a bit stained. The rooms are small, but that's fine as it's more of a business hotel where you just go to sleep at night.

Directly located at the train station with convenient store and lots of food options. The staff were very nice with check in and check out assistance at the self check stations, the hotel was clean and the connecting rooms were convenient for our family along with the two bathrooms made it easy for us during the transition night. Overall we would stay again for the convenience

Rooms were small but still manageable for the one night as this hotel was so convenient at the train station, the massage chairs were in the way a bit and would be easier if they were not in the small rooms. Pillows were super big/high which didn’t suit everyone, needs to have a small/low pillow option also.

Stayed in September 2024, the staff at this hotel were incredibily welcoming and helpful throughout our stay, Everyone so friendly and attentive always ready to help to make our stay enjoyable. The hotel rooms were immaculate ,spotless and incredible comfort with room ambiance and amentities were excellent at this hotel with everything desired. So peaceful even though hotel is in a super place of all transport needs required to explore the city and surroundings fabulous central location. We had an amazing time and can't wait to come back. Thank you.. Safiye & Erdogan

Excellent in every aspect

Our main reason for booking this hotel is because it is within the same building as the Shin-Osaka station which we needed for multiple ins & outs to/from different regional places starting or ending our train ride in this station. It worked perfectly well for our purpose. There are lots of restaurants and big shops in the station so we didn't even have to go out anymore. This made up for the small size of the room. I like that the bathroom has a glass wall overlooking the city. I enjoyed the view while taking a bath. The overall hotel ambience is modern and sleek.

The room is tiny such that we had to take turns opening our luggage. The round table is also an obstruction. The hotel should change it to a more flexible table that can easily be stowed in a corner or under the coffee area. The room lighting is too dark for when I was packing my clothes. I also don't like the pillow which is kinda hard for my taste.

Location was very convenient as it is directly connected to the station. Hotel entrance is 2 min to the bullet train gate. Once you get to the ground floor, there are many restaurants and fast-food shops available. Room was very clean and spacious. Massage chair was awesome.

nothing really I can mention.

A good hotel for those wishing to use the Shinkansen train, and it is the hub for going to other areas, Kyoto, Osaka, Tokyo, Nagoya, etc. Easy to book, room is ready when we arrive, have good drip coffee and other amenities, very clean hotel, compact and small but understandable when you are in Japan, very quiet area, staff are very helpful, internet is fast and good, except for the TV which only has CNN as an engllish channel, They could have used a smart TV so we can access, youtube, netflix, etc.

No netflix, youtube, english channels, except CNN