We really enjoyed the in-room onsen — the main reason we chose this hotel. Even though the view from the onsen was partially obstructed (stated upfront), it was still pretty lovely. Room was comfortable and spacious enough for our family of 3.

It would have been great if there were power outlets or USB charging ports near the beds. We had to charge our devices using the outlets near the ground just outside the bathroom and at the TV console. (That said, we recognise that the hotel was built and first opened in an era when devices that needed charging were non-existent!)

- best location to see the coast of Shukutsu. Also within walking distance to the Otaru Aquarium and a kids playground. - Stayed here for a night back in 2008 and the quality remain top notch after 16 years. Room is nicely furnished with full amenities set. - Very nice view from room. Within 3-minute walking distance to the viewing deck of the coast. - in room onsen bath is very nice. - Nice breakfast offering. - Free parking right outside the hotel entrance. - kids friendly with kids amenities and kids meal.

- The building does look a bit dated. - Some parts of the room a bit dusty. - No laundry machines at the hotel.

I got an ocean front view and it was a dream come true. I spent about three hours a day in the hot bath, feeling the cold air and occasional snowflake drifting in from the window and drinking in the incredible views. I also contacted the hotel via messaging on booking.com before my trip to enquire about the meals (as I'm vegetarian), book shuttles into and from Otaru Station and book a taxi, and that was all sorted out for me. Also, when I couldn't finish my meal because I was so full one night, they brought my dessert up to my room an hour later for me. They even packed me a take away breakfast because I had to leave before 7am on my checkout day. The room itself was also gorgeous and had modern conveniences like an outlet near the bed and a large TV with streaming services. I cannot recommend this place highly enough and hope to be back soon.

It would have been great to be able to open the window in the bedroom, but I understand that this is a safety issue.

We liked the quiet location and the free shuttle bus that is provided in the morning and afternoon. This allows a nice peaceful environment to relax as well as convenience of having transport to JR Otaru station, from where we could easily travel to the places we needed or wanted to go.

This is not a complaint as it is a common matter but the English proficiency of most of the staff is significantly less than what you experience in other major cities like Tokyo and Osaka. Nevertheless, staff put is effort to communicate and was very helpful with some of our requests.

The breakfast in the morning was excellent! This was one of our favorite meals from our entire trip in Hokkaido. We also did dinner one of the nights and enjoyed it with some lovely local wine. The room had a great view from both the bedroom and the hot tub. We were very grateful for the shuttle to and from the hotel to Otaru Station since you do need some way to get into town. We let the hotel know in advance when we wanted to be picked up/dropped off. The shuttle is clearly labeled with the hotel name, was always a little early, and had our name listed to ensure they picked up all the guests. We were glad to have the convenience of some vending machines with drinks, beer/sake, and snack/ramen. Thanks so much for a wonderful time!

Oh my goodness this place was a dream. The staff were incredible, the food was superb and the VIEW. I was literally almost moved to tears watching the sunrise over the ocean in the open air bath. Yes, the decor is a little dated but you get a taste of luxury for half the price you would somewhere else, so I certainly didn't mind. It has a sort of old world charm a la Grand Budapest Hotel I actually quite liked. Not to mention Otaru is a beautiful town. The two days I spent here would have made the trip to Japan worth it on their own.

Not a complaint so much as a warning- it sits on top of a hill -which is 1000% worth it for the views- and in winter the snow is very deep. If you have limited mobility you'll be reliant on the courtesy shuttle or your own car to get in or out as walking in the snow would be almost impossible.

The on suite onsen was amazing! We really enjoyed the time there The staffs were amazing too, always bowing and greeting when we arrive at the hotel In particular (did not take note of his name), there was one staffs who went the extra mile to help us set up the futon after we called for help in the middle of the night 😰 We were very thankful!

There are areas of the room that had dust like the area behind the toilet door, the toilet roll holder etc which I think can be cleaned off easily, but the housekeeping needs to clean them.

Room is great and has a private onsen facing the sea and mountains..great view. The hotel is up on hilltop and many car parking lots which is very convenient.

The bedroom should have a window we can open. Centralized Aircon and we cannot adjust much. The part of the bedroom with beds and sofa were warm all the time.

We booked an ocean-front room, but were upgraded upon arrival to a suite on the top floor. That was a welcome surprise, and we took full advantage of the views and private onsen bath. The staff do not speak much English, but they were very attentive and accommodating to my requests. A very good Japanese-style breakfast buffet was served.

The decor is certainly outdated, but the views and the experience of arriving at the hotel more than make up for this.

While you can tell the property is a little dated, mostly due to wear from being so close to the sea. The inside is warm and inviting and very clean. The staff were so welcoming. The rooms were very comfortable and clean. The staff can book you on one of their free shuttle trips down the hill to Otaru. It does stop running at 6:30 Pm but it’s easy to get a taxi back to the hotel.