We loved our stay! We even had reservations with another hotel on our last few nights in Tokyo before we flew home and we loved our experience so much during the first part of our trip that we canceled our last hotel and booked with Ariake Villa Fontaine again. We especially loved the Spa/Onsen! We will be back!

I didn't love that we could not keep the hotel pajamas... I loved them! I wish you guys sold them so we could have taken them home as a souvenir! Other than that, the room was a little small but that is no one's fault. I think the pictures make it seem larger than it is but it's japan so I should have expected this. Its okay! We loved our stay.

Great location. Hotel is located next to a big shopping mall with a wide selection of restaurants. Just near 3 convenience stores (konbini) and also 5 min away to 3 different train stations by walking. teamLab Planets is just a station away. But other attractions are at least 30-40 minutes away by train so keep that in mind. Rooms were very clean, brand new and had everything we wanted. 2 USB-A ports by the beds and a universal power outlet. They keep your luggage after checkout if you want to.

Staff does NOT know any English and they are very inexperienced. Lack of experience is absolutely okay when there is an experienced person looking after them but there were none at any time and this is not a budget hostel. You are all by yourself at the reception trying to explain yourself in most basic English. As you can guess by the lack of experience, such no concierge too.

Location in Ariake great, right next to a shopping mall Ariake Garden with lots of places to eat and shop. The room was nice and spacious, beds very comfortable. Airy, tidy lobby with high ceilings. Very easy self check-in process. Breakfast buffet great, not cheap but reasonable at 2800 yen per adult (our 4 year old boy was free), excellent selection of seafood if that's your thing. Busy hotel but we did not feel crowded or rushed. Nice view of Odaiba/Ariake from our top level room.

The knobs to turn off the bedside lights were broken; one worked but made the light flicker like a strobe light before you could turn it off, and the other one the knob kept turning around with no effect, before either coming off completely, or mysteriously turning the light off. Other than that, only complaint is there was no hot coffee in the pot for breakfast.

It was close the University that I was going to visit. Connected to a big shopping mall with a supermarket in the basement of the shopping mall, it was easy enough to get supper. There was a Ministop convenience store beside the hotel (I didn’t visit it but at least it was there), a Lawson about 5-10 minute walk away and a Family Mart about 15 minutes away by foot, opposite Tokyo Ariake Medical University. The staff were very friendly and helpful. While not perfect English, it was more than enough to communicate. The room was wide enough for a solo traveller, and could allow a luggage to be opened up easily enough without compromising too much on walking space. Television had a wide variety of channels (but most if not all were in Japanese (understandably so)). You could even track which washing machines in the laundry room were available and how much longer each wachine machine/dryer would take! There was also a speaker that you could connect via bluetooth but I didn’t try it out. In the evening, you had free access to anything you might need in the lobby, such as facial oils, creams, drip coffees and tea bags. I was able to store my luggage in the hotel before and after checkout for free, and the staff also assisted me in calling for a taxi when I finally collected my luggage in the evening after checking out.

The pajamas was… oddly uncomfortable. Not sure if its the material or I just had the wrong size, but it was very slippery to me and while I had my good night’s sleep, I did find myself wishing that I had my own pajamas. The washing machine cum dryer also didn’t really dry my clothes that well, and it came out fairly damp despite drying my clothes for a longer period of time than the preset one. I had to airdry them in my room, on my bed. A bit of a hassle, but something I expected would happen, especially after using other hotels’ waching machines/dryer. No deal breakers however.

Great location! Near TeamLab,Small Worlds and the Gundam Unicorn. Our room (twin) was really nice and we had a little sofa in there too. Perfect for families with a toddler. Also the hotel is connected to a mall, there are lots of children related shops and soft plays. Perfect in a rainy day. Staff was nice and a hotel is very nice, clean and airy. I really enjoyed staying here. Oh and it's near Haneda airport. Hotel has its own shuttle bus

The food at the buffet was 99% the same each day. I didn't see bread served or toaster for the bakery items to warm them up. Also I know it's tricky in Japan but I really hoped I would be able to use the SPA with tattoo stickers or something but couldn't.

Nice and convenient hotel near bay area. Close to conference centre and easy to reach by public transport. Room was compact but had all the needed amenities. Comfortable bed, good shower, adjustable airconditiong. Spent only 2 nights but perfect for the purpose. Breakfast was good and staff was very helpful.

The self-checkin machines are a bit impersonal, but the staff was quite helpful to explain. I believe this is the standard method across hotels in this area. I was a bit disappointed to find no coffee/tea in the room at arrival, but I found later that it can be taken from the lobby along with other things (the drip coffee was actually quite nice), would have been useful to have that indicated in the room booklet.

Cannot fault this hotel! It is absolutely amazing. Beautiful and modern, extremely clean and the room layouts are really well thought out. Loved the tatami area and our room on the 14th level had a great view that kept our 2.5 year old entertained. Breakfast was exceptional, as was the onsen. Loved that the hotel was attached to the mall next door via a hallway, so you could get there without going outside on cold/rainy days. Lots of food options in the mall and 2 kids play spaces.

Nothing. Wish we stayed longer.

We liked that the mall was connected to the hotel. The onsen was also connected to the hotel, private onsen and sauna was also on site, laundry was on site, and you can check status on the tv. Rooms were cleaned daily as requested. Hotel was very clean and friendly staff.

The rail station and bus station is about a 10-12 minute walk. We ended up on the highest floor and end unit, furthest away from the entry point of the mall. It was a distance of a walk. Wish we were booked closer to the mall/laundry.

The room size, the bed and the pillows were extremely comfortable. Breakfast was delicious. It was very easy to self check-in and check-out. The hotel was beautiful and staff were very friendly. Staff had a translating device that made it easy to communicate in English. The hotel is right next to a mall which made it very convenient for getting souvenirs, extra luggage and delicious food!!

Our room’s bathroom smelled and in terms of location, the nearest train station was a bit expensive.

The room is nice and smells good, the hotel is connected directly to the mall, which making it easy access, the size of the room is quite acceptable and the room feels comfortable, we enjoyed the room very much. We find the coin laundry service available as being very useful and practical.

We had trouble to connect the wifi to android, there's the certain way to do it which we think should've been written in the wifi instructions, instead we asked hotel staff to come to our room and help us out. Second thing the remote control for air conditioner is confusing since everything in Japanese. The fact that the hotel doesn't have airport limousine is kinda troublesome for us, this is the biggest thing which I don't like, we have to bring our luggage to the airport limosine stand which took 15 -20 minutes to walk, which we finally took taxi to it because of the many luggages we had. I hope in the future you can have your own airport limousine service.