People were very very friendly. I found out most Japan stays rarely have 3 legs outlet. My universal convertor for 3 legs wasn't working properly. So, I borrowed their in-house universal convertor for my laptop. However, I couldn't find one outside the stores. So, I asked if I could purchase from them. They said no because it's for guests like me, which I totally understood. Later one, the lady served our group knocked my room and gave me hers. So, sweet and nice. They cared individual guests with hearts. The meals were nice and tasty. Some beef slices for shabu shabu were like size of my face. lol. Foods were great. They have 4 public hot springs to try. We all stayed in 3 different rooms with private hot springs. However, ours had some ants which I was scared to use. My friends' were ok with no ant at all. Luckily, they are 4 public ones that closed by our rooms too. Very refreshing with the outside ones with benches and looking up to the sky. The property is very close to Lake Kinrin 金鱗湖, all shops and restaurants, Snoopy and Floral villages. One point, we had little hard time looking for the property because of the Kenji characters. It said "寛ぎの宿なな川" in booking.com, but it has "田乃倉" in the front door. The other name actually shown in the back door and parking lot areas. We booked a room for 3 people. The room has two floors. Surprisingly large and comfy. Overall, I would recommend staying here again if visit again.

Just the ants around our private in-room hot springs. My friends' rooms had no ant. Luckily, they are 4 public ones that closed by our rooms too.

Beautiful resort nestled between Kinrin lake and Yufuin Floral Village. Huge mansionette with bedroom on the upper floor, lower floor has a large cabinet, tatami lounge area, indoor and outdoor onsen with seating outdoors. Facilities, service and meals were very good.

Was a little difficult to find at first as the carpark was away from the main street and the name in Japanese was different from what was shown in the booking. The salmon was too over grilled and is cold at breakfast on our last day.

The staff who came out to meet us and carried our luggage as soon as we parked in the parking lot, and those who helped with our luggage when we left and saw us off until we left the parking lot, were all very kind. The room was spotless and nice. The private open-air bath attached to my room provided a fantastic solo hot spring experience, and the quality of the spring water was so good that it made my skin silky smooth. Excellent dinner and breakfast

think it would have been better to inform me that if I choose to pay in Australian dollars instead of Japanese yen, there is an additional charge of 3.5%. Other than that, there's nothing to fault.

Located within a 3min walk of Lake Kinrin and 5-10min walk of Yufuin Floral Village, Kutsurogi no Yado Nanakawa was part of a wider complex of other ryokan, so we actually dined at its sister facility. You had access to 4 public onsen facilities as part of the wider complex along with two private onsen in your room, which was a highlight - we were grateful to have an indoor bathroom and shower facility to prepare, and an outdoor onsen to soak. It was a quiet and peaceful complex, beautifully designed with traditional Japanese styling, and we did not feel disturbed by other guests. This was a massive room with tatami, huge ceilings and upstairs western bedroom, easily could accommodate a whole family or large group if needed. Thoughtful amenities including skincare and lotion were provided, along with two types of haori for walking around in cooler weather. The kaiseki dinner featured high quality seasonal ingredients and beef shabu shabu as a main, and a breakfast that featured western salads as well as Japanese dishes. Parking was provided by the ryokan, which is great because it's located in the center of a lot of tourist activity.

Definitely the most expensive of all the ryokan we stayed. The lighting during dinner was quite stark and bright, it made the experience feel a little clinical. Ryokan was a little tricky to get to, mostly because you're driving through crowded streets, but there was plenty of parking once you reached the complex

Very spacious, the room has 2 storey, upper level comes with a 2-bed bedroom and a toilet. Lower level is the living room, toilet, indoor onsen with shower. There is an outdoor private onsen next to the mini garden. The hotel is right next to the famous lake, which is very good if you would like to get up in early morning to see the mist on lake. The onsen is very comfortable, worth spending more time in it.

I arrived at the hotel before check in time (3pm). It was really nice that they store our luggage, but i cannot book the dinner and breakfast in advance. When i was back to hotel at 5:45, i was told only one timeslot was available for dinner and breakfast.

The food is so wonderful, very delicious. There are four common and one private hot springs and the condition is very nice. There are maps everywhere and you will never get lost. And, we can have our meal at a very private room. Also, they offered transportation for us to the train station, it's very good.

If there is massage chair provided, it will be even more satisfying.

Breakfast and kaiseki dishes at Nanakawa are truly indulgent! The hotel staff provide impeccable service! The hotel's location is excellent, just a few minutes' walk from the shopping street and the Lake. I will definitely consider staying at Nanakawa again on my next visit!

We enjoyed the traditional Japanese style of this hotel, staff friendliness, and its food. Amazing Japanese style breakfast. The hotel was flexible and considered our preferences for breakfast. The dinner was exceptional and great value.

Exclusive privacy and the excellent service

Maybe more information can be provided in searching for the ryokan especially for non Japanese customers. Wish that the yukata are of a more comfortable material

The private onsen. Food was delicious and the staff were very friendly and welcoming.

Location was a bit difficult to find at the start.