Spa is great, service is very good, room was clean (although, some small elements are not ideally maintained. Park zone around the hotel is spectacular, there's a tennis court, football and basketball fields.

The facilities were fabulous. The spa was fabulous. We had a treatment each (body massage) which was highly recommended. Pool, sauna, steam room and other spa facilities clean and very pleasant. Had a meal in the Asian food restaurant serving traditional Kazakh food. Pleasant outdoor areas including woodland, golf course and lake area to walk around and enjoy. I would like to say we had excellent customer service from everyone we came on contact with. I would like to say in particular we had amazing service from Merey in the Moxi Bar. She was absolutely delightful and she couldn’t do enough for us both times we visited for lunch.

Not much. The hotel is a way outside the centre of Almaty. Not a problem for us but something to be aware of.

Swissotel is a beautiful, well-maintained hotel. You can relax and enjoy the luxury at the same time. We have stayed in the panoramic view room. It has an amazing mountain view from the balcony. The food is excellent too. We enjoyed the tasty and vast spread of breakfast in the morning from Quarter restaurant. We had grilled meat for our lunch from Phonix restaurant located at the lake side of the hotel, which is exceptionally good. The hotel has a few more restaurants too. But we had good burgers in Boxie Bar for dinner. We got free access to the indoor and outdoor pools. Jacuzzi, sauna as well. But the spa is more special. You can book a massage and relax. The masseuses are great, too. Hotel staff are friendly and helpful. Overall, we had a great time at the hotel.

Location, rooms, interrior

-the GYM is too small for such hotel; -breakfast is good enought for a common hotel, but not worth it (for 32$ per person it should be such options like salmon, fresh squeezed juce, etc) -the elevators are overcrouded and so slow;

If you are looking for a wellness retreat away from the city vibes, then this is your place. We stayed there for two nights at the end of our trip to Almaty, and after being tired of day trips, so the hotel was ideal to rest and treat ourselves. The room was renovated and clean, and has a balcony that overlooks the forest. Try to get a room in higher floors for a better view. The breakfast buffet is very good, with plenty of options for all tastes. The spa experience is not to be missed: (best Jacuzzi pools I've ever been to). The hotel location is relatively far from the city center, so keep in mind that commuting will take time, but it's not difficult as transportation options are convenient. Mega Mall is almost 20 minutes away from the hotel (depending on traffic). I highly recommend this hotel if you're looking for a peaceful/wellness stay. We loved Astau restaurant (east Asian food) for dinner. The staff was very helpful (shout out to Gulzabida and Damir for the lovely buggy tour around the hotel).

Nothing that can affect my positive review. I would only recommend offering more activities for guests to enjoy the beautiful surrounding area, specially in good weather.

The atmosphere of the Hotel amongst the Forest and the Golf course without the noise of the city. It was a calming, soothing and serene experience and the set up of the hotel with mineral water flowing underneath and the amazing Purovel spa and the sumptuous food and service served at all the restaurants.

No Free Access to the Golf Course, required Some cute barbecue spots in the cold evening and some outdoor tents to sleep under the skies and not in the rooms.

The staff so friendly, special thanks to Ms. Zarina for help and care during our stay

We always come for 1 night but due to its nature and location we decide to stay for 2 . Best place for meditation and family building. We love this place more and more due to several points but point 6 is the main reason why we do come here because we love to sleep well : ) 1) SPA and Pool area are always clean and warm 2) Main Restaurant menu is delicious. 3) room service is flexible 4) rooms are cleaned on time by very kind housekeeping 5) Managers are very helpful and supportive 6) bed and pillows are always fresh, huge and soft

Mmm, I don’t like that front desk don’t offer to change your money for small money so you can take care of doorman or bellboy later . Also I don’t like that bellboys are always expecting, awaiting for tips and you feel uncomfortable when you don’t have small money to tip them :)

Amazing. 10 star hotel. What a nature, what a quality, absolutely fantastic place.

I arrived early morning (5 a.m) ans when asked about the breakfast ending time I was wrongly informed that it is 10 a.m. I woke up at 9:55 and thought missed it, when going down I saw that in fact it was 10:30 on Saturdays.. I missed the second day brekakfast as I had an early plane.

staff was very friendly, wellness spa was good with several saunas, nearby were Alatau mountains for alpine skiing the panoramic view from hotel rooms for mountain.

the first room smelled like there were people who liked to smoke cigarettes, however staff recognized the problem and the room was changed within 2 hours with complimentary tea and brandy for us :)