Apart from the first night where we didn't get to sleep because of the insane karaoke from a nearby bar, everything was more than perfect. When we asked to get another room, we were upgraded to a huge and very beautiful flat with a gorgeous view over the garden and the cute (and very clean) little pool. We actually loved the little cabin we had booked, on our first day we saw lots of wildlife from the veranda, but the noise unfortunately killed the vibe. The flat however was completely silent and we all loved it. It had plenty of everything we needed, very thorough cleaning everyday and the balcony was also huge with two hammocks. The staff were all very kind and attentive, and really did everything possible for us to make our stay as comfortable as possible. Location was excellent, the beach was great and not overcrowded in general, the pool was clean and well-maintained and we saw a lot of different animals on our week of stay. I don't think there is a better place than this to be found in Playa del Carmen, would definitely chose to stay here again in future visits.

The noise in cabin 121, don't book it if you like to sleep. A kind advice is to isolate the cabin more, because I know we are not the only ones to complain about it. And if your customers write in advance to ask specifically about this, then be honest instead of hoping that we don't notice - this specifically almost costed you a star in my review. The only thing making up for it, was your staff's flexibility and great customer service.

Very clean, great location, good pool, reasonably priced. Staff very nice. Twin beds bigger than regular twin. Close to beach and hotel supplies beach chairs and umbrellas

As always in Mexico, beds are a little hard. Would be nice if property had in-house bar/ restaurant but given these are all around not necessary

I loved the setting and cleanliness of villa. I enjoyed the pool even tho it had pollen and leaves in it, not much but it was noticeable.

My husband slipped and fell when housekeeper was cleaning the sidewalk which was his fault but the housekeeper shouldn’t have let us in that area. I thank god it wasn’t me because I have a knee replacement.

Manuel at the front desk was so kind and helpful. We loved that they had chairs and umbrellas that we could take to the beach about 2 blocks away. Pool area and hot tub were beautiful

At first we had a smell in our bungalow, but they took care of it immediately. I think that just comes with staying in a jungle like environment and a thatched roof.

We stayed in a bungalow and it was perfect ! Amazing space and we felt like we were in the midle of the jungle and at the same time close to everything by foot ( beach/ quinta avenida/ supermarkets) . And of corse the extreme atention and symphaty we felt from the staff, they were amazing. If i have come back i’ll choose the same space . And we love “Coco, the queen “ 🐈

Some noise from the street at night, but i think it’s unavoidable due to proximity to the 5a Avenida.

Everything fitted nicely: Close to the beach, to restaurants, shops, street no. 5. Apartment and rooms were spacious. Kitchen was fine. Washing machine and dryer available. And very nice terrace with view to the lovely garden and pool.

Location was excellent-close to restaurants, grocery store, beach, and shopping. The suites are tucked in a quaint rainforest! The vegetation was amazing. The front desk staff were very helpful and super friendly. Cleaning staff worked extra hard for our crew of people! We loved doing yoga on the roof top terrace!

The booking promotion’s description for the site said beach chairs were included but non were available when we requested them. Beach towels were provided so made due.

The property is gorgeous- very forested and it feels like a sanctuary tucked away from the busy 5th avenue

I stayed in a thatched roof bungalow my first night, and I could hear the booming music from the busier streets which I found annoying and loud. But the staff were vey nice and moved me to a different t unit that had a cement roof and it was totally quiet. Also, with the thatched roof bungalow, I was awakened in the night by an animal scratching on the roof right above my head. It freaked me out and again, the staff very kindly moved me to a solid roof unit for the rest of my stay.

The location was perfect, the hotel was beautiful - a tropical oasis of calm amongst the hustle and bustle of 5th avenue. We travelled with kids and the children loved the tropical gardens and the beautiful pool. We had wonderful creatures come and visit us. The staff were so friendly and helpful- Manual especially gave me a much needed pep talk and hug when I was very worried about my daughter when she was unwell - he even offered to jump on his scooter to collect the prescription. Very kind staff and a beautiful setting. We had one of the huts and it was a great decision. They give you towels, deck chairs, body pads etc at reception for the beach which was brilliant and saved the expense of a beach club if you just wanted to pop to the beach for an hour or two

It was all perfect

We stayed in a cabana, Loved the set up with porch, hammock and kitchenette. The grounds and pool were amazing. Very nice for an in-town experience, Close to everything and great french restaurant less than a block away, Staff were very welcoming and helpful.

It can be very loud at night due to surrounding city/bar noise. It was cool enough that we didn't need to use our air conditioner, but unfortunately that made the outside noise more noticeable. No fault of the hotel - but I wouldn't go back to playa del carmen again. It has changed considerably since I first visited 25 years ago and even my last visit nine years ago. While I love the walkability of PDC, I'm not a big fan of the "free shots for big boobs" and shopping mall type of environment.