We liked the size of the resort, there was enough to do and it was easy for our group members to find each other or have some space if we wanted it. The beach is excellent - white sand for miles and some sand bars when you swim out which keeps playing in the waves fun and interesting. Waves were small some days but quite large when it was windy, again, keeping it interesting. The frontage of the beach changed a lot as waves brought sand in and pulled it out over the days of our visit. Lots of chairs on the beach and at the pools but you do want to throw a towel over them before 8 am if you want your preferred seats. Sunrise is pretty and peaceful. The proximity to 5th ave was great for some shopping and people watching. The New Years Eve party was incredible- the resort went all out with entertainment and decorations, we felt very VIP. The snack bar was so great for our kids and there were several options for getting drinks and food throughout the day. The buffet had plenty of options, and we booked the Italian and Mexican restaurants a few times for a bit of a change. Our group preferred the buffet but appreciated the 4 course meals in the a la carte restaurants. Staff were very friendly and the vibe was great. The grounds are well kept and really nice with lighted walkways through the jungle and a seating area next to a small cenote/waterfall. The contrast between the pool/beach and the jungle is nice as the jungle is quieter and cooler. We would totally recommend this resort. We are a blended family with 4 kids aged 21-15 and we loved our 11 days over Xmas/New Years 2024/25.

The music is usually way too loud in the restaurants, it can be hard to have a conversation and, depending where you sit, the restaurant music and pool music can both be heard which is just chaotic.

The hotel itself is lovely. They’ve done an incredible job of landscaping it and the trees and vines around the property is breathtaking - as are the views from all around. The rooms are pleasant and they change your bedding everyday and clean the room to a very high standard. The food is good and there is enough to keep everyone satisfied. The drinks aren’t great and it is quite the task to not be served in a plastic cup. The location is amazing and town, which is very vibrant, is just a short walk away. The beach is beautiful and I enjoyed the pool. The hawk lady makes for very good people watching.

Staff could be better but I don’t think this is exclusive to the hotel… On our first breakfast there were still remnants of last nights dinner on the floor including a gigantic piece of broccoli. We were then amused by a bird who knocked a piece of breakfast waffle onto the floor, which around five different staff members subsequently and rather comedically stepped over. Eventually a waitress just kicked it under a nearby table with her foot. Job done. Overall the staff seem very disinterested to be there and this does rub off on the running of the place. I resorted to speaking in a gaudy American accent as they seem more receptive to them than the Europeans (I can’t think of why $$!)

Great location. Great amenities and one of the cheapest. The drinks included in the all inclusive were good.

The staff itself was nice but we got an almost 1h talk when we arrived to "gift" us a special access to another resort. The offer had no specific perks and was not a great experience even more when you are staying for only 1 full day and upon arriving the first thing you want to do is go chill in the pool, not get a commercial speech.

Location! And staff

The lady that cooked the eggs for breakfast and the staff on general in the buffet where rude and might need a little more training on customer service

Facilities

Food at dinnner time.

The grounds were great, and for the price, this place cannot be beat! We walked to Playa, we walked the beach, food was on par if not a little bit better than most in not all all-inclusives in this price range. We want to go back.

The only complaint I would have, actually I have two. The workout room is in BAD need of an upgrade. Too small and horrible equipment. I go to the gym daily, and this is the only thing that would keep me from coming back. 2) the room could use a dresser. Not enough good storage for our clothes in the room. I like to put things away, and I like drawers. Not a huge issue, but it would be great!

The hotel is beautiful, It looked very different of what I expected but in a good way. We didn't get the all inclusive because we had tours on the days we stayed. The place were Is located is very nice, is a private location and has a lot of things inside you can walk and find a few restaurants, Starbucks, some mini market The beach was beautiful too, the restaurant had a view!

Few parking lot I don't like, but I think Is something common in all those hotels, that they always want to sell something, so for me was like I don't know if you are speaking to me because you're nice and kind or are about to sell something. The villas doesn't have elevator so take that in mind if you prefer a first floor suite.

The menu was very diverse and super tasty - unlike the reviews we read prior to arriving. We stayed for 15 nights and loved every meals. The beds were very confortable and the facilities and were extremely clean and well maintained. The grounds were natured-filled and we loved the smaller nature of this complex in comparison to bigger resort chains. The pool bar staff were great. The close proximity to the 5th avenue was fantastic! Filtered and cold water machine everywhere which was super convenient. Beachfront and superb beach!

Being asked to sit down for a upsale pitch from one of the staff straight upon arrival. We traveled from Australia for 25+ hours when we finally arrived and we simply wanted to check in and relax. The gym was very small and needs a refresh. No coffee provided in room or good coffee generally offered at the resort unless you wish to pay for Nespressos at the lobby. The chromecast didn’t work on the television and they didn’t assist with trying to fix it. More evening entertainment would be great but great day time activities offered.

The beach was excellent, and the pools were very nice. They were large and very clean. The rooms were large and had good air conditioners and a great ceiling fan. The location was great, about a twelve minute walk to 5th avenue.

Having a coffee maker in the room would have been nice. Quite often we couldn’t get coffee at the ice cream parlour area. The under used bartender in the main lobby should be offering coffee for free, instead of charging 45 pesos.

We loved the clean beaches. The friendly staff. The amount of excursions. The concierge was phenomenal. They helped with all of our excursions. The food especially breakfast! The specialty restaurants. The Mexican was my favorite. You will see the person who helped us the most in taking this once trip and making it a reality for many more in our photos.

The only thing was the towel exchange for the pool. I understand the concept to keep track of them. They are beautiful towels. The only problem is if you went on an excursion in the day. You left before or as it opened and you usually got back after it closed. The concierge only had a few.