Near to KLCC. Walking distance to food restaurant / stall etc

Nothing. Just it is an old hotel. You must expect some flaws. But all are acceptable.

Great location. Pool was good, breakfast was good.

A plate of food on the floor outside the front door from when we arrived on Saturday at 2pm until Sunday ...Still there when we booked out of the hotel on Sunday

I like the fact that the hotel gave their staff ample room to exercise their discretion when it came to how guests were treated. Checking in was a breeze as I was attended to by Front Desk Supervisor, Mr Tinagar. He made the process a very pleasant experience. Though he was not aware that I was a return guest, he made me feel at home. He listened to my needs and offered very good and practical suggestions. As a member of the frontline staff, he projected a very positive image of the management and culture of the hotel. Keep it up, Tina. Kudos too, to that one staff (sorry, forgothis name) who attended to me and my guest at Dondang Sayang Coffee House., during lunch time. He highly recommended the chicken ricce and yes, it's true. It was delicious. Presentation, taste, texture and food portions exceeded expectations. In the end, we ordered an extra 3 packets to take away. I would like to commend Ratul who served me at the Executive Lounge. He listened attentively and was sensitive to meeting my needs while I was there.

There isn't much to dislike, except perhaps to state the fact that not everyone was able to replicate the same level of attention to their guests during my stay there. This could be due to the number of guests checking in at the same time, the time of day and personal limitations, language wise. Nonetheless, I had a good stay and managed to complete the tasks I set out to do while in KL.

Location was perfect for our short stay, just a few minutes walk to the Petronas twin towers, the main attraction we wanted to see. The room was a bit worn, but the beds were comfortable and the shower worked well, as did the aircon, so it was easy to look past the tired feel of the room. Breakfast was very good. The hotel is not far from the expressway to get us to and from the airport.

We are not high maintenance travelers. Small inconveniences do not bother us. We had no complaints.

This hotel is strategically located in the heart of KL and within walking distance to KLCC, which is so convenience. Food and beverages are easily available and within are-reached.

The only issue i have is the construction noise beside the hotel. They start work so early and the noise coming from the construction site is really disturbing my sleep. When i approached the front office, the Chinese lady told me that in future i can request for room which are further away from the construction site. Knowing that there are rooms available which are further away from the sound from the construction site, why was i not being offered in the first place?

Near & easy access to malls, foods stores/food trucks area Clean room, suitable for family with kids

I been checked in with this property many times but this time really Unpleasant experience! I present my debit card for payment but they assumed its a credit card. (DBS SG Debit card) Yet they claimed cannot verified the card & make a double payment to secured them. I’m not agree but still they proceed. At the end when I told many times until I pissed off, then only they realised its a debit card. What a wasting time & unprofessional of handling the situation. The conclusion is, when your customer telling you the information, pls have a courtesy to trust on them & hear carefully what they say. Don’t always think what we do is right

1- staff at the counter (Hussein was exceptionally efficient and pleasant) 2- location- near to the food truck site (Tapak KLCC), near to avenue K, KLCC, LRT

1- it’s an old hotel, so the toilet is a bit run down (must be refurbished) 2-basement parking to the lobby- no lift (or i didn’t see one?), it was quite troublesome for the ones who have knee or back problems stairs for the elderly, ladies or parents with small kids are not the best combo 😅 3- the waiting area at the lobby should have more seating space

Strategic location: 15 minutes slow walking to KLCC. Don't use bridge in front of hotel because some homeless people preparing to sleep on the bridge as early as 4 pm. Use zebra crossing in front of KLCC. Food truck with cheap, tasty, halal meals starts from 6 pm. Big portion of roti john for RM10 only. Breakfast (RM29.50/pax) spread excellent. Fried vadey, fresh roti canai, yogurt berries. Less kuih but other meals delicious. Nothing to complain.

Toilet in my room has a problem. The handle that control water outlet for shower & tab malfunction. So once I pull the handle, both outlets got water out. So I decided to request a pile & gayong. Problem solved.

Twin room was big. We got upgraded to premier room even when we checked in late at almost 11pm. Easy parking. Easy to find food as theres a 24 hours mamak next door and Tapak (food street / food truck area) that opens till midnight next to the hotel.

No lift to go up from the parking to lobby. only staircase.

Breakfast is OK but need more varitie.

Need more varieties