definitely location and the great room design.

2 things: room air conditioned didn’t work and pillows. pillows too stiff and bulky so I couldn’t sleep well.

I’ve stayed here many times, it’s not perfect but overall I like it a lot. The staff all know me and everyone treats me well.

It’s not that I didn’t like this but it was definitely an unusual experience: Soft knocking on my door woke me up, the clock showed it was midnight. I looked through the peephole, a young man was there, shabbily dressed, holding a small child’s hand. Without opening the door I said ‘not here, wrong room’. No response, they turned and walked away slowly down the corridor. I suspect they were ghosts.

Great price for the location, being right in heart of Chinatown and connected to transport node with nearby train stations. Clean spacious rooms, breakfast included with friendly reception, and room service. Mostly quiet at night except for occasional noisy car or motorbike with loud exhausts passing by in the middle of night.

Breakfast can do with more varieties, its the same rice and pasta every morning but cooked/seasoned differently. No hot water shower at night, the water can suddenly jump from freezing to scalding hot. Bathroom in my room in quite bad shape. Mouldy ceiling and ventilator is not working and the toilet is always damp with water.

Very convenient location. Pasar Seni MRT station was just behind the hotel. Chinatown/Petaling Street was just a stone's throw away. Central Market selling crafts and Malaysian souvenirs is just across the road. Lots of good food around. The washing machine and dryer was easy to use (just ask the counter staff) and cheaper than the laundromat that was across the road. Laundry room also has an iron and ironing board to use there after your washing. Helpful staff. Overall, good place.

Bathroom was a little bit dirty but no major issues. Soap and shampoo dispenser in the shower only dispensed a little liquid each time, had to keep punching for more.

The hotel is superbly pretty and it is very near to central market area. Hence, of you want to explore central market area you should stay here as everything is walking distance. My first time staying in this place, as I want to try out. Also, this hotel is literally next to pasar seni (central market) lrt and mrt. its not even 5 mins of walking!

The air conditioner in my room is very warm. Ive waited for 15mins to 45mins till the last day of my stay and it was not cold at all. Inform the staff and mention will send out technician, but the one who check it out is a security guard? weird. lol. Inform again during night time that my aircond is still very warm and the staff during night has an “attitude” for some reason. He was very much interested to clean the concierge table rather greet nor address your concern. I also book this place prior, but it was cancelled despite calling the hotel and i spoke to the person who got attitude. Aircond and the night shift staff at the concierge is my least fav thing about this place.

The location is good for the KLIA airport link, public transport and China Town. Great multiple U.K. / Asia plug sockets + multi USB bedside points. Clever lighting options. Good views from higher rooms. Mini Safe. Mini Fridge + Free Water. Free Wifi. Strong AC. Extra pillows, (in a secret drawer,) 1x firm & 1x soft pillow option. Well done 👏🏼 Very helpful staff and constant lobby vigilance by the ever present security officer.

Minor irritations that could very easily be sorted out - (Otherwise would have scored 10.) BBC News Channel listed but not available. (NO English speaking channels available.) No "sink" soap dispenser. (You have to step INTO the shower.) Not ONE single door or wall mounted coat "hook" in the entire room. Almost invisible, hazardously sharp, toe breaking step down into ensuite. (Ouch !) Most SE Asian capital hotels offer free loan umbrellas. (Not this one.)

Close proximity to everything! LRT metro, central station, Cinema Town and Little India. Loads of places to eat, even upstairs in Central Market which is like 1 min. walk away. A bus station is also I close by, if you, like me, prefer to see the cityscape. For some reason I remember the shower being just perfect and provided a good start to the day. Don’t bother with breakfast, lots of options close by. Staff were excellent…and ‘well behaved’ ( a term used in many reviews in India). Excellent wifi, though a little hit and miss during the daytime due to heavy usage. Lobby area was amazingly welcoming with couches everywhere.

Check-in somewhat tedious. Otherwise, excellent stay.

Chinatown location is great, a fascinating area to explore. Staff are helpful, big comfortable lobby. Easy access to the beautiful Lake Gardens.

Maintenance issues, the last 3 rooms I’ve had here have all had problems. Staff try their best, I believe it’s a management issue. This time, I was offered a new room straight away, staff said he was aware of the problems & wanted them fixed but…(shrug). The room I moved to also had faults.

Location is very near with metro just less than 3minutes walk from metro. The metro next to hotel is Kelana Jaya line connected to Klcc, kampong baru and ampang park (interchange station to mrt putrajaya) and also Mrt connected to this hotel is going to bukit bintang and kajang (malaysian satay). Ktm commuter also interconnect to this station for going to batu caves. Furthermore this hotel is next to local bus hub can hopon klgo free bus here and also stop for klhoponhopoff bus. Infront this hotel is Central market. Just waking distance to merdeka square, National mosque, bird park, river of life and also petaling street. Overall room is good.

If you book hotel and would like to get silent environment, kindly request room that not facing to national mosque or pos besar since this is facing train station

Chinatown location is the best, a fascinating blend here of old & new. Trendy, bohemian, traditional & gritty all in one. There have always been homeless people in this area but their numbers have really increased a lot lately. Some people may find this a bit challenging but it’s just a part of Chinatown, I love it here. Staff are all very pleasant, rooms are good, big windows have nice views. Comfortable big lobby with many nice chairs & couches to relax.

Some corners are cut on the cleaning but overall it’s OK.