A nice getaway for the price. My group upgraded yet staff did not highlight all the perks. The resort was large enough and had plenty of chairs to layout and use.

My group upgraded to the Royal level, yet the perks were not highlighted since introductions or location of the concierge was not provided. No refunds or discount for the short comings of our stay. I would've appreciated a discount after paying over $400 for the upgrade. I wouldn't upgrade in the future, instead I would use the money to eat elsewhere or venture out. I also would've preferred queen beds in the room verses the full bed. Two larger adults do not fit on the adequately. Also had loud neighbors that made early mornings difficult to sleep in.

We had a balcony room which was very comfortable and clean. The food was very good and varied; everything was well prepared and the service everywhere was excellent. The lounge and bar service was really excellent. They kept a high energy and spirit of positivity around the pool with music and zumba. The hotel is located on the best part of the beach. The sand is fine and soft with no rocks.

We didn't really enjoy the evening entertainment but there were many people who did attend. The music around the pool was sometimes loud and annoying. There isn't much around the area to do, so it's better set up for people who want to relax and stay around the hotel.

The location and beach. It is a well maintained property that offers good amenities and a nice assortment of food. The pool and entertainment staff were wonderful, the bar and drinks satisfying. Your staff are wonderful, never saw a grumpy person.

One of the main restaurants is encased by glass windows and is extremely noisy as a result. Remove the windows or make them so they slide open. Also show a little more flexibility to guests at checkout. Allow them to have a light lunch before their departure as most flights don’t leave until late afternoon.

The room was very comfortable, and the balcony view was terrific. The bathroom and shower were modern and spacious. We really enjoyed hanging by the pool with great service and entertainment staff. The Ala Carte restaurants were good. Buffet lunch at the Mexican was always very good, especially the soups!

The breakfast and dinner main buffet meals were only adequate at best and the buffet seating was uncomfortable in some seatings. There was always a good enough variety though.

Wonderful layout, lots of great food options with very friendly staff, tons of fun activities with great live music, drinks were fantastic and service was very prompt

Some restaurants require a dress code which is totally understandable but was never communicated when we made the reservation. Wish there was a hot tub for non royal members. Had some issues with our AC but it was promptly taken care of by staff. Wish the pool staff could serve guests when they’re on the lounge chairs by the beach

The smaller size

I asked twice to have my minibar/refrigerator looked at. Nothing in it was cold. Warm water, soda, and beer. It wasn’t fixed while I was there.

This is a lovely resort. Extremely clean and well maintained. We have stayed in a lot of places and imo this is one of the best resorts we've ever stayed in.

We like everything

Lovely beach, great pool and very nice room

The bar off the lobby was great except it adjoins the smoking area which is the open area towards the beach. Every night we sat inside and every night we, and others around us had to move farther back to avoid the smoke. One night there was a buffoon with a huge stogie puffing away , obviously enjoying the discomfort he was causing, right at the edge of the smoking/non-smoking area. I saw at least two couples get up and leave the bar completely. We had to move to the far back of the bar. Having said that the staff , especially in the bar , were superb.

Very friendly & helpful staff in all areas of the resort. Covid testing on site. Lovely large rooms. Very good layout for poolside or beach lounging. You can walk from Nuevo Vallarta all the way to Bucerias if your adventurous. Large dining areas and beautiful sitting area at entrance way. Located close to Paradise Mall. Great Tuesday Market held in parking lot of Hospital which is just across the street. Food was good.

Maintenance work was being done around the main pool everyday. Grinding of the cement pads around pool and replacing /repairing of tile work. Lots of dust in the air which is not good for anyone to breathe in. Only offered people to use the VIP pool for one day in lieu.

Staff very good

Buffet food could have been hotter. Snack bar was advertised. Non existent. Pool rules not being adhered to, difficult to find a pool chair without a towel on it. We noticed many chairs with towels on them not used for over 6 hours. Need to rethink distribution of towels.