The location and views are amazing. The rooms are great. Clean large

There is nothing we did not like. The only feedback that can be provided to the owners as this is their issue. The staff are very kind. The younger staff need to be trained on customer service. Rosy , Venessa, Ludo great. The young kids need training lacked attention to detail. Service is slow. The pool and bar service is not great. From a business perspective they would make more money if they came around every 20 mins. Bar service is important Send your staff to Otto for service training. That being said the people are so kind.

The hotel is absolutely beautiful with wonderful views, there are a small number of rooms so it never felt crowded, often when we were in the pool we were the only ones in there even though the hotel was fully booked. Rooms were comfortable and clean and well equipped. Although the property is not close to the town center, this isn’t an issue as taxis are easy to arrange and it’s a 10 min drive.

The cocktails on the first day were great and then the next few days were made by someone different and looked completely different and tasted terrible (didn’t even finish them) so I think there needs to be some consistency regarding who is making drinks and the quality.

It was very quiet. Beautiful suite. The views were incredible and the sunrises were breathtaking. It’s a great place to chill out. The staff was wonderful. They let me free snorkel equipment which was great.

Very remote. No beaches nearby. Had to take taxis every day to get anywhere. The restaurant was very limited in its menu options. The breakfast is pretty skimpy. A fruit plate with a tiny bit of yogurt and granola and a single piece of toast or a pastry. I asked the front desk if it was possible to pay the 10 extra pesos to get pancakes and she said no. I was there for six days, and luckily the chef took pity on me and gave me avocado toast one morning and a sandwich the next. They really need to be more flexible about the breakfast options. The free breakfast is worth 180 pesos so why not let people pay the extra to get what they want.

To be fair about our rating, it did rain all five days we stayed, so we were a bit stymied by the weather. But we did have the villa to ourselves most of the time, and the main pool area all of the time. The included breakfast was good (fresh fruit, yoghurt, granola, but if you wanted anything else it was al a carte. We ate most of our dinners at the restaurant because we didn't feel like going out in the rain, and we had some major issues with the food on the night of our anniversary, but the night manager really took care of us by comping our meal. (They were also exterminating the kitchen the next morning, and it seems like the cook might have pitched a fit that night.) A lot of the time the dishes we wanted to order were not available, but probably because the hotel was pretty empty. Our main waitress was new but she was very attentive and gracious. I noticed that another one of the waitresses just sat looking at her phone most of the time. The drinks were kind of hit or miss. Good pina coladas but margaritas were so-so. We had rented the honeymoon suite since we were celebrating our anniversary, but we really didn't use the private pool (because it's not really private). The room was very noisy because you could hear all of the noise from the common areas overhead. Even when the restaurant was empty, they had loud disco music blaring. We did ask them to change the style of music to something more soothing since we were the only ones there most of the time. The manager took care of it right away. The guacamole was delicious, we had some almost every day in the afternoon!

The lack of food availability, the so-so drinks, the loud music. Wasn't happy that our room was noisy and our private pool wasn't private. The bartender stands right above you at the main pool area. The chefs were hit and miss with the dinners. Would have loved to see more authentic Mexican cuisine instead of international dishes. The road to access the property was completely full of pot-holes.

We loved our stay at Casa Ceiba. The staff are incredible and most speak English quite well and being in Mexico it is expected that we speak Spanish but having staff being able to speak English was so nice. The grounds are clean and well kept and the pool was amazing. The rooms are clean and comfortable and well laid out. The drinks at the bar are amazingly too good...lol The beaches are close with a little bit of a walk and the trails going down to the beach are not for anyone that has any disability.

Even though they made it clear it was fruit in the morning that never changed the entire 14 days we were there. The lunch and supper menu is good but the portions will leave you hungry for more. The room chairs that they have on the patios are not very comfortable but since we are in our mid-sixties they might be comfortable for someone younger. Being Canadian we like our coffee a lot and the coffee at Casa Ceiba is probably a 3 or 4 out of 10 and never hot enough. We think this could easily be fixed. You can get a Americano that is much better but that will cost you $45 Peso a coffee. The drinks that we had at the bar were excellent but a little pricy compared to in town.

Exceptional views, beautiful setting and (super clean) quiet grounds. Only a 15 minute car ride into La Crucecita. Breakfast was small, but enough (exceptional presentation). Beautiful sunrises. Restaurant serves amazing food while enjoying the stunning views. Staff very attentive wanting to make your stay exceptional. Loved the infinity pool.

Even though we had a room with private pool, we did not use it much as it was not as private as expected. While Casa Ceiba has no beach access, there are beautiful beaches just a 10 minute walk away (playa Arena; we had the entire beach to ourselves).

Both my partner and I not only enjoyed our 26 days there but became friends with the staff. Everyone e was very friendly, super helpful, multi talented with every aspect of the hotel. You didn't have to wait for anyone particular to help. They arranged for car rentals. Our heart felt thanks to the entire staff especially Vanessa, Paulina, Cesar, Ludo, Francesco, Mario and of course Donald Pinkney the General Manager for a wonder stay at a fantastic Adults only hotel with a exceptional & professional staff.

There were times that the WiFi didn't extend to the entire patio at the pool level.

This place was perfect and the folks who work at Casa Ceiba are top notch. The views from the rooms and property are great and it is located in a very quiet area which is important to us. It is a small, initimate hotel and being adults only is a real added bonus. From the moment we walked in the front door to when we left they treated us like family. :) Vanessa and Paulina work the front and are so warm and friendly. Whatever you need, they will do their very best to accommodate you. The food in the restaurant is excellent and Mario is a master bartender ;) I hardly ever drink cocktails, but I couldn't pass his up! Our server, Ludo, was full of interesting info about the area and Mexican history. We also met the night man who was wonderful to chat with over our morning coffee! The AC in our room worked well which was welcome. We throughly enjoyed our stay at Casa Ceiba and would love to return next time we are in the Hualtulco area. Thanks guys.

Nothing

What we liked about Casa Ceiba is that the staff was extremely friendly, welcoming, hard-working, and dedicated to our comfort and making it the most positive experience possible. The grounds of the hotel are pretty with flowers and palm trees and the architecture you might expect from a boutique hotel in Mexico. The pool is nice and the staff at the bar makes excellent drinks. The rooms are clean, tastefully decorated and the showers have hot water with good water pressure. The location is quiet which is nice and it is approximately 15 minutes by car to the center of La Crucecita.

I wouldn't say I didn't like this but a couple of things to be aware of. Make sure you have your confirmation from booking dot com about your rate. There was a little confusion when we checked in but the rate booked well in advance on this site was honored. The staff was good about getting that sorted out. As far as the included breakfast, make sure you understand that's pastries, a fruit plate with a bit of yogurt and granola and coffee and juice. If you want something more substantial you pay for it off the restaurant menu. The food at the hotel restaurant is OK. Some things good, a couple of things ordered not as much.

Casa Ceiba is a real Oasis were you can relax and enjoy your holidays to a maximum. The breathtaking views of the sea and the pool are stunning. We had an amazing time here. The lemon tart at breakfast was very delicious and the staff went over and beyond to take care of anything we asked for. We even got some kits that included tents for the beach which allowed us to go to the remote beach just beneath the hotel. I will definitely come back!!!!

The internet is not the strongest. If you have to take a video call for work, that might be a challenge. The water from the shower was not always hot.