We had a really lovely stay at La Palma! David is really helpful and friendly - the wifi was down because of the storm and he kindly gave us access to another private network which we really appreciated! Alejandro was also really helpful when we checked out, advising us on the best bus to take to our next stop. The bed in the room is huge and comfy, the AC cold and the bathroom really modern. All the other staff are super friendly too. There’s a nice balcony with tables and chairs where you can enjoy complimentary coffee while looking at the ocean, and a bigger balcony overlooking the pool and ocean which we really enjoyed. The hotel is right on the beach too with a lovely seafood restaurant below. The location is also great - close to lots of restaurants and bars, as well as a huge supermarket. Would definitely recommend!

excelent location, on the beach, walking distance to restaurants, night life, beaches. amazing. the place was gorgeous, clean, comfortable, everything we needed for a great stay. sadly we weren`t able to enjoy all the facilities, due to lack of time. wish we would have stayed longer.

sadly the view to the beach is partially limited due to the roof of the restaurant infront, but you can still enjoy the balcony a bit.

Location was great...lots of easy to get to shops ...clubs...resturants...never had to take a cab...right on the small beach and had a nice small pool. Caroline and her staff were super and very friendly

It was a little loud at first from the bar but soon was always quite starting around 11pm..it did not bother during the day as was hardly in the room

Great value for money spot. Great location right next to the entrance of playa caracol. David and Ajelandro were both so helpful and friendly. The room was plain but clean.

There are a few things to note but they didn't really bother us during our stay. Walls were thin so you can hear the neighbours / people outside, but the noise levels weren't bad. The hot water in the shower was inconsistent but we didn't mind given the heat.

It was in a really good location. The lady at the front desk and the housekeeper was really nice and friendly! It’s only 9 rooms total so it’s very intimate. There’s a restaurant, the beach, a strip mall, car rental (hertz), and a super market all right outside.

I liked everything about it! They brought us whatever we needed whenever we texted them!

I loved the location of the property. It’s within walking distance of everything downtown. Clubs and restaurants. Absolutely perfect location. The building concierge Caroline is absolutely fantastic. She is very caring and always there to help. Thank you Caroline. Until next time

A bit noisy but that’s expected considering it’s in the heart of the city.

The hotel staff were very friendly and super accommodating.

I wish he had steps onto the beach from the pool! Also, the pool could really do with some TLC, paint job and maybe even tiling! It's still good but it could be great! I think this is why some people might not use the pool.

I loved the location, the staff, the clean facilities, the smart tv, the beach, the restaurant and the ferry to Islas Mujeres right in front of the Hotel. I’ll be back soon to relax at the facility and enjoy the hotel more.

There was Nothing that I didn’t like.

Excellent location, comfortable place.

There was a roach in the room on one day. This might be expected in tropical places. We didn’t see more. Staff might have to take extra care to keep pests away.

A cute little gem hidden behind massive hotels! Close to downtown and the grocery store! Beach was right outside!

Bed was a bit old and the sheets didn’t fit as well so they were a tangled mess in the morning!