Nizuc is a lovely 5 star hotel with excellent service and a great beach and a choice of many restaurants. Food is very good( a bit expensive) Rooms are spacious and very comfortable and clean. Internet works very well in all parts of the hotel.There is also a very good cigar room

Nizuc is advertised as SPA hotel and the room prices are not cheap. When we tried to use the spa we were told by the spa receptionist that we had pay 160 usd per person extra otherwise we couldnt use the spa which I find totally appalling. This is not good to say the least.I also did not like the back part of the hotel which was just concrete and not in a good taste . Also the hotel was painted in shades of brown which for a summer hotel is a bit depressing.

Everything! Beautiful architecture, stunning interior design, exceptional staff. Our room was beautiful and very quiet. Overlooking jungle yet close to the beach, absolutely perfect. Our room was well equipped, bedding luxurious and an extremely comfy bed. The staff were very helpful and on hand when we needed them. We booked this hotel for just two nights to get over jet lag, however, we did not want to leave! The staff went above and beyond for us and remembered our names which felt very personal. The staff were also fantastic with our daughter. We will definitely be returning.

There is nothing not to like about this hotel.

amazing hotel! lots of beach space and different pools. Gym was nice and the rooms are beautiful

prices were insane! we even had pay 18% service for the breakfast buffet… you need to tip them all the time basically. also, we did an activity and when driving back with a taxi that did not work with the hotel (was much cheaper) the hotel was a bit unfriendly to our super nice taxi driver, which wasn’t nice.

Amazing hotel. Superbly decorated, very comfortable serviced twice a day. Food was delicious - we tried all the restaurants except for the Mexican grill and each time the food didn’t disappoint. Staff is extremely friendly and helpful. The main pool is big enough and heated so no problem getting in. The sun lounges around the pool area may get filled very quickly but there was always plenty of space on the beach which is not far away. It was really hard to leave.

The beach is very nice but it is shallow so to have a good swim you need to go to the pier.

This is a beautifully designed hotel with a marked Thai style from the moment you enter reception and look out over the pools and sea. Extremely efficient service and staff who are friendly and helpful .The swimming pools were absolutely amazing - a joy for dedicated length swimmers as well as providing the ubiquitous swim up bar for those more inclined to relax.The restaurant choice offers something for everyone .The rooms are spacious with everything you can think of being provided- even a clothes steamer.

The seating in the rooms and on the balcony needs more thought in that whoever designed it has obviously gone for look rather than comfort. The balcony chairs were wooden and angled with no cushions provided and 2 of these on a bare concrete balcony really didn’t provide an inviting sitting area compared to other beach resort hotels we have experienced. The indoor seating likewise was more style over comfort. The restaurant choice was good but our favourite Asian one closed at 6pm and the others were closed on different nights so not all available to choose from on a set day.However this probably reflected we were here for Day of the Dead so not in high Cancun season.

Gorgeous property on a preserve away from the hotel zone making it peaceful and relaxing. All staff members we encountered went out of their way to please. Food was excellent at all restaurants, fresh and creative.

The price was higher than I wanted to pay and it was not an all inclusive hotel therefore we ended up spending a lot more than we budgeted, however, it was well worth it and we do not regret it. Would highly recommend this luxury resort.

Everything was great! but keep in mind that it's REALLY expensive, counting all the extra drinks + lunch + dinners together :) The bar was amazing and their spicy margaritas are just wow!

There were some weird stains in the bathroom, but overall everything was clean & nice. Reception team was not always the friendliest one in comparison to the other staff.

Beautiful hotel, very clean and quiet. Staff very friendly, helpful & attentive (except reception) The villa was exceptional - private, amazing pool, beds super comfortable

Reception staff rood and unresponsive. I would expect much better service when checking into a Villa at a luxury hotel. Same at checkout. Hotel Restaurants too pricey. We tried the Kosher menu but the food was literally uneatable..

Very wide open, with lots of green. The rooms are spacious, we stayed in a junior suite with ocean view about 90 square meters, with a nice balcony and a plunge pool. Very confortable.

It could have another restaurant serving lunch. Breakfasts were a bit monotonous. I felt it a bit overpriced.

The hotel is gorgeous, I have rarely seen such beautiful decor that perfectly fits with the natural environment surrounding the area. We were thrilled to find so many different species. But the best feature is the staff, I never met a group of staff where EVERYONE with no exception was so nice, welcoming, friendly and cordial.

Nothing everything was perfect.