This hotel is amazing if you’re looking for a luxurious, relaxing, and romantic experience. The facilities are gorgeous and spacious, the design and decoration reminds you that you’re in a luxurious hotel in every corner. The staff is super friendly, they upgraded our room to a junior suite without extra cost, we even had a butler assigned which you can reach on WhatsApp for anything you need. We asked for an early check in due to our flight arrival and they managed have the room the moment we finished the check in. Also on the checkout day they still let you use the facilities (including restaurants) up until 5 PM. They have like 5 or 6 restaurants, each one with different themes, and every dish was in a gourmet style with high attention to detail. The beach was also great but I assume that’s the case for most of the hotels located in the Hotel zone of Cancun. It was a great experience overall, would definitely consider going back if we decide to visit Cancun again. Special shout out to Gustavo from Olio, and Aleman our butler.

If you’re looking for party this is not the right place, they do have a dance floor with a DJ every night but it mostly plays outdated music, and most of the people are elder. But in our case we just wanted to relax so it was perfect. The only “annoying” moment was when they try to sell you their Hyatt membership, which don’t get me wrong is a great deal if you’re planning on traveling a lot in the future, but it took us like 2 hours. As a reward they give you 200 USD coupons which you can use to pay for anything “extra” in the hotel, even in their souvenir store.

The facilities in general were ok

It seems they need to be remodeled or have the rooms in a better shape. I guess it was too pricey for what it was received. The food could have been better, at least the dessert table could have been better. The buffet was always the same. There could have been a better Mexican experience. It was to much US oriented activities the whole time.

excellent location lots of restaurants bars, and pools. very clean friendly staff and food was generally good although I was not that impressed with the olio restaurant the Greek salad was pour with canned olives and not really a Greek salad. The octopus and other dishes that they offer were good the Italian restaurant was excellent. However, if you want a good table you have to pay over $100 more for a bottle of wine. The Blue Water steak restaurant was very good and I would recommend it.

The upgrade to club level was not necessary for us, and the additional money would’ve been better spent on souvenirs. Additionally, the exclusive pool at the club level was not that comfortable and had an error of smugness. finally, do not count on the ATM machine for cash. It was poorly serviced never had cash and it became a real ordeal to get extra cash. I would recommend you bring twice as much cash as you think you need because it is a burden to get cash the hotel does not cooperate and the ATM service is poor.

The breakfast at the main restaurant is a fantastic buffet. I was looking forward to it every morning. The Food is good in general, plenty of restaurants to choose from. The Mexican food restaurant was great, it is not spicy because most of the clients would light up but you can ask for a hot sauce if you like. The Suite was spacious and very well conceived, the bathrooms pleasant and comfortable. Plenty of animations and live events. Lots of variations in Menus. The staff was pretty awesome everywhere.

People can be drunk and noisy in the halls of the hotel, that can alter substantially the quality of sleep. Our mattress wasn't so great. In fact it felt far too soft in one specific spot and that had a bad impact on my back but I don't believe that the other rooms have the same issue. Nevertheless, I found the mattress it too soft in general. There is a smell or "perfume" in the lobby that really wasn't to our liking, I wish they choose an other one. I understand why, but some restaurants have a dress code. I couldn't try too of them just because I didn't have trousers. The hotel tried to help me get some but they couldn't find something that worked.

we loved everything and enjoyed every minute! I already recommend to all my friends to stay in Secrets The Vine in Cancun. - the beach was perfect - the staff were amazing and super friendly - food awesome! - room was very spacious and with a fantastic view.

only it’s was pretty cold in the room and we couldn’t adjust the AC system.

Cleanliness of the hotel room floor good be better.

Everything was exceptional. Breakfast served by room service on the balcony was absolute bliss. Great food and drinks quality and waiting time on the 12th floor.

Just this one small thing ruined our perfect and absolute luxury stay: the annoying and pushy guy who tried to push us into a loyalty program and only after 30 minutes we were informed it would cost us 169 dollars a year. If not this situation (lost of 50 minutes of our lives) it would be an absolute perfection

Great staff, very nice coffee bar and live music. Our room was being cleaned 2 times a day. I loved that the hotel had a private beach.

Dress code for some of restaurants. Because I want to be free on vacation. Italian restaurant food and service was disappointing.

All inclusive service was amazing from table service, silver service, wine tasting & room service at no additional charge. Staff could not do enough to make each guest feel welcome.

Sometimes there would be upselling within the hotel e.g romance table with wine at additional cost. It really is not needed as the normal service is plenty. Also the costs to upgrade your experience type to preferred (again not necessary as the all inclusive experience is amazing without).

2x misleading advertising. 1) When booking ocean view room through booking.com, a very different view was shown compared to the one from the room we were given. 2) promised credit of $200 is absolutely unusable as it is only a small deduction for overpriced spa services and wines. When making the booking (on booking.com) conditions for the credit were not explained.