I love this place! Rooms are large, very clean and simply furnished to create peace. No clutter or dirty old carpets to maintain. Beds are comfortable. Staff is helpful and responsive. Location is convenient and centrally located, yet still rather peaceful. There is a good restaurant on the premises with long hours, as well as a convenience store a few doors down. t enjoyed using the pool with patio area and its trees. The A/C is strong, shower works well. It is within walking distance to the beautiful Mayan museum as well as the bus stations. A good stopover for travelers or those visiting Chetumal itself. Also a reasonable taxi ride to the airport.

No complaints. Only that an inconsiderate guest brought their unregistered noisy puppy despite the fact that it IS a pet-friendly property. As soon as I called iit to the attention of staff, my room was changed.

I arrived very early, so i have to wait a few hours, but they make their best to have my room ready , and 2 hours before the check in, the told me IT WAS READY, so they let me have it, nice !!Ohhh, and because i was goint into Guatemala to visit Tikal, a mayan ruins, they hold a couple of pieces of luggage for 3 days, so i could travel light, and It is in downtown, such a good location. Everything great!

Nothing!

The rooms definitely look better in pictures than in reality, the walls are rather dirty but everything was relatively working so for one night it was ok. I think you get what you pay for in this price range.

The location was very strange, in centre, easy to walk to the sea side but there was no bar / restaurant / place to buy beer at all, we were walking around without being able to find anything open where to eat. Also far from ADO bus, we had to take taxi for 50 pesos. Walls are thin, we heard everything from the room next to as well as when people being noisy outside their rooms.

The receptionist was super friendly and helpful. There is a lift so no need to walk up the stairs with your luggage. The rooms were very spacious and the bed was soft.

There must have been a drainage issue with our room in particular because it smelt very bad. We only noticed it with our room and not the other party’s room. However, their beds were not as comfortable as ours.

its actually our 3rd time in this hotel and reason why we returned is because from the first time we loved it. its close to shopping stalls and the malecon. i love that they have a sign that says to be quiet from 8pm to 7am as some people do want to have a well sleeping time. do recommend it

I love the family room and the elevator. The room was quiet and we sleep very good. The front desk was bilingual and very friendly. The atmosphere was welcoming. The rooms had television, comfortable beds and seating arrangements.

The room needed a refrigerator. We found hair on the floor. Please ensure that the cleaners double check the rooms. The hot and cold shower was not working in the morning. The pool had some dead flies and leaves. Please clean it more often. Thanks

Restaurant was very good, eclectic menu. Location was convenient, room was fine.

The pool and pool area very disappointing. In serious need of TLC. Water was so murky could barely see the bottom..We would not get in much as we would have liked to

This is my second time there, I have seen improvement. The female receptionist was so, so kind at the time of our check in. The room was clean, The wifi I can say was working good. Its on center of the city which makes it close to the main shopping places, just a few minutes walk from the malecon. Cannot complain

Nada

I liked that the hotel had a great restaurant attached with healthy, delicious, and vegetarian options. The staff was friendly and helpful.

I did like the way of reservation, and the personell was actually ready for us. The enviroment was really ftiendly. And most of all smoke free.

The hot part of hhe shower wasnt that good. The room card would disactivate and we needed to go back to reception